REVIEW: Why didn't Philips moderators actively inform us about the NET TV problems??

[StefanTV]

Just one simply question: why didn't Philips moderators actively inform us about the NET TV problems?

We had to wait many weeks to get an official message from Philips customer manager Diane de Vaan:


Dear Customer,

You have a problem reported on the operation of NetTV of the Philips TV. Firstly, our sincere apologies for the inconvenience. We realize how annoying it is to not take advantage of the NetTV option.

The Philips development team is working with might and main to reach the correct solution to this problem. Currently, the test software, both internally and by a consumer panel tested. Before the software is officially released, however, more testing should take place. We expect the latest in week 36 to be ready for the new software to send and you easily back and carefree on the Philips NetTV enjoy.

I hope to have informed you sufficiently. If you still have questions, our customer happy to help you on the free number 0800-0230076.
You can also visit www.philips.nl / support for other contact options.

Sincerely,

Diane de Vaan

Philips Consumer Care Manager Benelux

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Hopefully, the Philips moderators understand that forum members expect support. We are an active test panel and work for free.