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  1. #1
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    Exclamation [Important] Bugs, which need to be fixed in 2010 firmware (TV550R1)

    Dear Philips, dear all,

    I made a list of observed bugs, missing features, and needed clarifications for the 2010 TV series firmware (TV550R1).

    @Philips
    Please take a deep look at this list. This could be a good place to gather some information in a ordered way. And please state some answers to the clarification part!

    @All
    If you found further bugs, please state a "one line description", cause I'd like to update the list regularily.

    Clarifications:
    1. IP EPG and Ziggo: Ziggo says IP-EPG should work in parallel with DVB-EPG. Why does it not work?
      IP-EPG for Ziggo users will be enabled in due time. This must be programmed on the portals, therefore can take some time to be implemented.
      => 12.12.2011: IP-EPG is now working for DVB-C in the Netherlands
    2. How is the status of EPG over DVB-T in countries such as Greece? Why do restrictions exist?
      Due to some TV limitations (hardware and software) this will not be implemented.
    3. Does DTS and/or DD passthrough work with this setup?: BDP->HDMI->TV->SPDIF->HTS
      DTS passthrough will NOT work, it is only working for DD. Reason is that these TVs are not supporting DTS. When a source with DTS is applied, the source will be forced to output PCM according the EDID content. So PCM will be available on the S/PDIF outpot.
      Solution is to connect the source (like Blu-ray or DVD player) directly to the HTS by HDMI or S/PDIF. Be aware that in this case the HTS must have the ability to delay the sound.
    4. Does DTS and/or DD passthrough work with this setup?: BDP->HDMI->TV->HDMI-ARC->HTS
      Same as answer 3. Additional advantage here is that also the Tuner audio will be available on the HTS.
    5. Whats the maximum USB-HDD size supported by the TV series?
      In theory, the maximum HDD size is 16 TB.
    6. Which TV series support native 24p inputs (pulldown, which setup etc.)?
      We do support 24p input on all series beginning at 3xxx (will be converted).
    7. Now/Next EPG OSD (transparent layer during zapping): What's the reason why this feature is not implemented (anymore)?
      There are several reasons, some of them are related to the law and/or certificates. We are currently investigating if this can be enabled again in due time (no promisses ).
      =>2.3.2012 WILL NOT COME (see http://www.supportforum.philips.com/...ll=1#post27706)
    8. What is the customer supposed to do, if he/she still has sound drop issues? Will this be fixed by software or hardware only?
      Most of the sound drops are solved since SW version 140.34 (and later), Any remaining issues will be tackled in the next SW version.
    Features:
    1. SRT subtitles are not supported
      Due to TV limitations, this will not be supported in 2k10 (or older) sets.
    2. switching between audio streams in media files is not working
    3. if DTS is present in media files, complete video is not playable even if video coded is supported
    4. status page (option button - status info) does not show frequency of input source (e.g. 24Hz, 50Hz, ...)
    5. channel list: "hide encrypted channels" feature is missing
    6. MultiView (Cinema 21:9): it is not possible to switch from MultiView to fullscreen
    7. MultiView (Cinema 21:9): it is not possible to switch from TV directly to MultiView
    8. Home menu isn't completely customizable (moving icons, see also: http://www.supportforum.philips.com/...user-interface).)
    9. sleep timer isn't present via Green Button (it's deeply hidden inside the configuration menu)
    10. There is no zoom setting to display TV broadcasts in 4:3 aspect ratio without stretching to 16:9
    11. Better (read faster) RW / FF via DLNA and / or a resume function
    12. Download/Update the channel list on usb stick and provide a software for easy editing on PC.
    13. Support access to local web pages in local network without Philips proxy server
    14. 3D: add modi "Side by Side inverted" and "Top Bottom inverted" - such as in TV550R3
    15. (energy saving mode should turn off the ambilight) => tbc, works on 58PFL9955
    16. Update Opera with HBBTV 1.1.1 capabilities - such as in TV550R2/R3
    17. USB HID support
      Due to TV limitations, this will not be supported in 2k10 (or older) sets.
    18. DTS support
      Due to TV limitations, this will not be supported in 2k10 (or older) sets.
    19. Add support for more open audio codecs: FLAC, Ogg-Vorbis, APE, etc.
      Due to TV limitations, this will not be supported in 2k10 (or older) sets.
    20. Allow analog stereo audio output on the SCART plugs, from any input source (internal - digital and analog tuners - and external)
    21. Net TV PIP: support also external sources (such as HDMI)
    22. add an option to make the volume of the headphones directly adjustable through the remote control (ie. by the volume button, not by a setting placed in some nested menu).
    23. Net TV PIP: switch TV-Channels with P+/P- or |< and >|
    24. Net TV PIP: please use "Auto Zoom" in PIP window
    25. Circular menues - after the last entry the cursor should move automatically to the first one (see also: http://www.supportforum.philips.com/...ll=1#post14492)
    26. IP-EPG: flip pages with P+/P- or |< and >| (see: http://www.supportforum.philips.com/...tons-in-IP-EPG)
    27. Adjustable automatic shut down time (see: http://www.supportforum.philips.com/...ic-Sleep-timer)
    28. Use unused blue button as source selector (see: http://www.supportforum.philips.com/...ll=1#post17723)
    29. Separate SMART-PICTURE settings for every HDMI-INPUT (see: http://www.supportforum.philips.com/...ll=1#post20287)
    Bugs:
    1. USB content is not shown in alphabetical order (or add an option to sort differently via the option button menu - such as by name, by date, last modified, ...) => Workaround: http://www.supportforum.philips.com/...orting-via-USB
    2. during visibility of volume OSD, one is not able to switch channels or doing something different by pressing a button
      This is a limitation of the TV set (will not be changed).
    3. DVB subtitles and volume OSD cannot be shown at the same time (tbc)
      This is a limitation of the TV set (will not be changed).
    4. teletext/IP-EPG is sometimes not working (nothing happens if one press teletext or IP-EPG menu entries)
      Unfortunately we cannot reproduce this issue. We found sofar only one case where this is happening. If there are more, please report all issues to us (with the necessary info like SW version, model number, serial number, etc.). Updated: affects also IP-EPG, see: http://www.supportforum.philips.com/...ll=1#post13713
    5. TV channel lists: sorting does always apply to the complete list
      This is a limitation of the TV set (will not be changed).
    6. IP-EPG/channel mapping is always based on the complete channel list - independed of the actual chosen list
      This is a limitation of the TV set (will not be changed).
    7. internal update mechanism is stuck at 140.27
      On the auto-upgrade issue: there are sometimes reasons not to “push” SW via IP:
      - Lateley we had an issue that a certain SW version would not load 100% (stopped at 80%). If we would rolll that out via IP, we would be bombarded with complaints!
      - Sometimes a SW update is only meant for a specific country. Why then bother all other customers with it (e.g. Ziggo certification).
      - Etc.
      But don't get us wrong, We agree that such a feature, if present, should work flawlessly. We are very aware of this and are trying to improve in the near future.
    8. MultiView (Cinema 21:9): translation error in German OSD, if one opens the menu to switch MultiView inputs ("Browse Menu" is shown)
      This has been reported to our engineers. Depends on their priority list if this will be solved.
    9. Teletext (Cinema 21:9): aspect ratio of tv stream on the left is wrong in Dual View mode
      This is a limitation of the TV set (will not be changed).
    10. Translation error: German "What's on" menu displays english weekday on the bottom left // with DVB-C no weekday is shown (see: http://www.supportforum.philips.com/...ll=1#post18908)
      This has been reported to our engineers. Depends on their priority list if this will be solved.
    11. Some TV sets restart (e.g. 40pfl8605) when you switch off the TV while watching video via DLNA or USB
      Unfortunately we cannot reproduce this issue. We found sofar only one case where this is happening. If there are more, please report all issues to us (with the necessary info like SW version, model number, serial number, etc.).
    12. NETTV is slow and/or not working with many consumers => Fixed in Firmware 140.40
    13. Embedded cover arts of MP3 files seem to have a size limitation (tbc)
      This is a limitation of the TV set (will not be changed).
    14. No IP-EPG when using DVB-S(2)-Tuner
    15. NetTV crashes, when getting channel updates from cable provider (see http://www.supportforum.philips.com/...channel-update)
      Unfortunately we cannot reproduce this issue. We found sofar only one case where this is happening. If there are more, please report all issues to us (with the necessary info like SW version, model number, serial number, etc.).
    16. Loading of commercials is impeding usage of NetTV (see http://www.supportforum.philips.com/...sage-of-Net-TV)
      Will be fixed with the new Smart TV implementation.
    17. How to "scroll" through a zoomed EPG-Page? (see http://www.supportforum.philips.com/...oomed-EPG-Page)
      It is not possible to scroll through the zoomed Page. This is a limitation of the TV set (will not be changed).
    18. Switching between Net TV Home and OpenInternet or App store interrupts PIP-sound (see http://www.supportforum.philips.com/...upts-PIP-sound)
      This is a limitation of the TV set (will not be changed).
    19. Playing of xvid coded avi files over DLNA when specific flag (DLNA.ORG_PN) is set from some Mediaservers (see http://www.supportforum.philips.com/...y-and-Mimetype)
      This has been reported to our engineers. Depends on their priority list if this will be solved.
    20. Red triangle (indication of Red Button functionality) in the upper right corner of each tv channel logo in the IP-EPG is missing since Net TV portal 2.5/2.6 (see also http://www.supportforum.philips.com/...TVs-in-Germany)
      This is a limitation of the TV set (will not be changed for 2k10 and earlier models).
    21. Occasional sound loss when switching between HDMI inputs.
      We are working on a new SW update to get this fixed.
    22. If sleep timer is set and the sleep timer is changed, the changes are not applied (e.g. changing the sleep timer after the message "TV will be turned off after 1 minute" appears does not have any effect)
    23. Videos without an audio stream do not work
      This is a limitation of the TV set (will not be changed).
    24. Net TV: Adding an app from App Gallery (see: http://www.supportforum.philips.com/...om-App-Gallery)
      Will be fixed with the new Smart TV implementation.
    25. Dynamic Backlight of PIP window (broadcast content) affects complete Net TV GUI (see http://www.supportforum.philips.com/...ckground-light)
      This is a limitation of the TV set (will not be changed).
    26. Dynamic Backlight does not work in 3D mode
    27. Net TV Portal 2.6: German date format is not (completely) correct (see: http://www.supportforum.philips.com/...ll=1#post13192)
    28. Net TV videos stopp suddenly after e.g. 88 minutes (see: http://www.supportforum.philips.com/...on-Philips-TVs)
    29. Dimming problem when subtitles appear on 32PFL9705 (also on 40/46" & 9956)
    30. Pixels flashing in black regions right next to brighter objects
    31. Bright colours juddering around half a centimeter behind where they should be when panning with "Dynamic Backlight" = Off and "Clear LCD" = On (the second "new" bug in the opening post)
    32. DVB-EPG reminder: The reminder pop-up appears even if one is already on the right channel (see: http://www.supportforum.philips.com/...ll=1#post20287)
    33. DVB-EPG reminder does not appear on other sources that TV (see: http://www.supportforum.philips.com/...ll=1#post25744)
    Toengel@Alex

    Changelog

    • 2011-08-22: added clarification 8 / feature 10, 11 / bug 10, 11, 12, 13
    • 2011-08-23: added feature 12 / bug 14, 15, 16, 17, 18, 19
    • 2011-08-25: bug 12 fixed with FW 140.40
    • 2011-08-26: feature 14
    • 2011-08-27: features 15, 16, 17
    • 2011-08-28: feature 18
    • 2011-08-30: features 19, 20, 21
    • 2011-09-01: bug 20, feature 15 => tbc
    • 2011-09-06: bug 21
    • 201!-09-07: feature 22
    • 2011-09-09: bug 22
    • 2011-09-10: bug 23
    • 2011-09-13: features 23, 24
    • 2011-09-21: bug 24, workaround for bug 1
    • 2011-09-27: bug 25
    • 2011-09-29: bug 26
    • 2011-09-30: bug 27
    • 2011-10-05: Comments were made by Philips - Thomas (red underlined)
    • 2011-10-18: feature 25
    • 2011-10-20: bug 4 updated
    • 2011-11-02: bug 28
    • 2011-11-03: feature 26
    • 2011-11-05: feature 27
    • 2011-11-25: bug 29, 30, 31, feature 28
    • 2011-12-07: bug 10 updated with link
    • 2011-12-08: Firmware 140.44 released for 8K and 9K series
    • 2011-12-12: Clarification 1 - SOLVED
    • 2011-12-12: Firmware 140.44 released for 5K to 7K series
    • 2011-12-19: feature 29, bug 32
    • 2011-12-19: Firmware 140.44 was pulled back for 5K and 7K series (140.40 [with Net TV] and 140.39 [without Net TV] are now the latest again for these series)
    • 2011-12-19: Firmware 140.45 released for 8K and 9K series
    • 2011-12-21: Firmware 140.46 released for 21:9 and Econova
    • 2011-12-23: Firmware 140.46 released for 5K and 7K series
    • 2012-01-02: uploaded BROKEN firmware files (140.46) for 8K and 9k
    • 2012-01-03: Firmware 140.46 released for 8K and 9K series
    • 2012-02-12: Bug 33
    • 2012-03-02: Clarification 7: "SOLVED"
    • ...
    Last edited by Toengel; 03-02-2012 at 04:08 PM. Reason: new entry

  2. #2
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    Thumbs up

    Thanks for your complete bug list. I have nothing to add.
    Hopefully Philips will respond on your request.
    Last edited by Philips; 09-21-2011 at 02:30 PM. Reason: Removed quote to shorten the post.

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    Clarification:
    What is the customer supposed to do, if he/she still has sound drop issues?
    Waiting for an update - or calling the service?
    (40PFL9705 - Technisat DigiKorder K2)

    Features:
    Provide a default set for the 4:3 format

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    Nice list. I want to add that only DD seems to happen in passthrough (ARC or SPDIF). Not event PCM stereo does not pass through. My SPDIF connected amplifier is able to receive nothing except DD.

  5. #5
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    Nice list Toengel!

    Bug: I would like to add the TV restarts (40pfl8605) when you switch off the TV while watching video via DLNA or USB

    Feature: Better (read faster) RW / FF via DLNA and / or a resume function

  6. #6
    DerShortyy
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    Quote Originally Posted by Toengel View Post
    [/LIST]Features:
    1. sleep timer isn't present via Green Button (it's deeply hidden inside the configuration menu)
    Toengel@Alex
    i do absolutely agree, its kinda hard to set the sleep timer especially you are already sleepy :-D

    preferable feature: was described a lot of times in this forum: when you switch channels to see an infobox what is on that tv station right now

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    Bugs: NETTV is slow and/or not working with many consumers

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    Quote Originally Posted by DerShortyy View Post
    preferable feature: was described a lot of times in this forum: when you switch channels to see an infobox what is on that tv station right now
    Hi,

    see clarification 7...

    Toengel@Alex
    Last edited by Toengel; 08-22-2011 at 05:35 PM.

  9. #9
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    Hi,

    I updated the list - thank you all for you input. Hopefully Philips will do something regarding these issues...

    Toengel@Alex

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    Good idea, it is difficult to track those thing over all that posts.

    My wishes to be included in you list:

    1. If I remember correctly, 2010 TVs can't show IP-EPG when using SAT-Tuner.
    For me, this is a bug. When buying the TV, I was not aware to have that limitation. I even think about exchange it.
    "No IP-EPG when using SAT-Tuner"

    2. Playing of xvid coded avi files over DLNA when specific flag (DLNA.ORG_PN) is set from some Mediaservers.
    http://www.supportforum.philips.com/...y-and-Mimetype

    3. NetTV crashes, when getting channel updates from cable provider
    http://www.supportforum.philips.com/...channel-update
    It is very difficult for me to debug this, since I do not know when a channel update is provided.

    4. Loading of commercials is impeding usage of NetTV
    http://www.supportforum.philips.com/...sage-of-Net-TV

    5. How to "scroll" through a zoomed EPG-Page?
    http://www.supportforum.philips.com/...oomed-EPG-Page

    Feature wish:
    1. Save the channel list on usb in a file to save it.

    Nice to have, but less important than other stuff (might be kept out):

    1. Switching between Net TV Home and OpenInternet or App store interrupts PIP-sound
    http://www.supportforum.philips.com/...upts-PIP-sound

    2. Support to access local web pages in local network without Philips proxy.


    I do not want to flood the list, So Toengel feel free to validate and change it
    Last edited by smart; 08-22-2011 at 07:56 PM. Reason: some formatting

  11. #11
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    I recently had lots of freezes when rewinding or forwarding on .mkv-files from usb-harddisk. Sometimes the 46PFL9705K hangs completely so that no picture is visible, even on Sat, sometimes switching to Sat works but no possibility to watch the mkv again without a restart of the TV, unfortunately no possibility to foreward or jump to the hanging position. In general the media player is a stub.

  12. #12
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    Hi,

    I updated the list...

    Toengel@Alex

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    Hi Toengel,

    thanks for updating. For Feature 12. I would say this is a bug. File is played from other media servers not sending the flag. If sending the flag, file is not played. WMS 11 has a bug not to send the flag, so this works as a media server. TV should just ignore the flag.

  14. #14
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    Hi,

    agreed...

    Toengel@Alex

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    Hi Toengel,
    I tried to verify bug 13, but were not succesfull.
    There seems to be more than just a size limit.

    Are there any TV's or MP3-files for which it is working or is this more a new feature than a bug?

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