Problems with TuneIn App

**edinerk** · 08-30-2011, 09:36 PM

Hi! I have a Philips 42PFL7655K/02 TV with NetTV and a TuneIn Radio app. The app worked yesterday, but suddenly today I only get a black background and the TuneIn logo in the upper right corner when I start the app. It seems somehow that the rest of the content is misplaced.

When I open nettv.radiotime.com with the browser, the same screen with no content appear. However, on the history bar icons, you can see the whole page on the little TuneIn icon.

I have already restarted the device. I have emptied the NetTV memory, cookies and history. Tried to remove and add the app again, but nothing has helped.

How can I fix it? Can I reinstall or something? It looks like a great app! Thanks!

(SEE ATTACHED PICTURE)

**ipeters** · 08-31-2011, 08:04 PM

I have the same problem since yesterday with my BDP8000 player. Would be nice if someone could help us or tell whats happen to that app!? I'm missing it

**Philips - Mark** · 08-31-2011, 08:47 PM

Thank you for reporting the problems at TuneIn-radio. We wil investigate the cause and repair this app.

**jerome** · 09-02-2011, 11:29 PM

Still doesn't work

**Klimas** · 09-03-2011, 08:06 AM

The same problem. Still doesn't work. Neither from vidget no from bult-in browser but from PC. In history bar icon (in browser) i see the whole page.
Full reset, new firmware but nothing.
Moscow support engineer in call-center said that in his office apps worked fully & propertly.
Please, fix it!

**Earthling** · 09-04-2011, 02:25 AM

Originally Posted by edinerk

Hi! I have a Philips 42PFL7655K/02 TV with NetTV and a TuneIn Radio app. The app worked yesterday, but suddenly today I only get a black background and the TuneIn logo in the upper right corner when I start the app. It seems somehow that the rest of the content is misplaced.

When I open nettv.radiotime.com with the browser, the same screen with no content appear. However, on the history bar icons, you can see the whole page on the little TuneIn icon.

I have already restarted the device. I have emptied the NetTV memory, cookies and history. Tried to remove and add the app again, but nothing has helped.

How can I fix it? Can I reinstall or something? It looks like a great app! Thanks!

(SEE ATTACHED PICTURE)

Hello there,

I´ve been having the same issue for a few days. Now the TuneIn screen looks just like on your TV, TuneIn logo on the right upper corner and the little play symbol besides that tower logo and the ¨Welcome to TuneIn Radio!¨greeting. By the way this is happening on my BDP8000/78 player.

I also restarted the device, cleared NetTv, removed and reinstalled the APP but nothing fixed the issue.

Funny thing is that when I access nettv.radiotime.com on my PC everything is just fine. All these incidents lead me to believe that it is an issue related only to TVs/BD Players.

I must say that I´m missing that APP, there were a lot of nice stations on it!

If anyone knows about a fix on this please let us know!

**cordagh** · 09-04-2011, 09:41 PM

Hi all,

same problem here in italy. Unable to see list of radio channels.
I've tried to reach same url through my PC and everithing it seems works ok.
I think that app has some trouble to works on NETTV.
Admin pls try to investigate in order to restore this useful service
Thanks

Brgds

**grosias** · 09-05-2011, 12:32 PM

Hi all,

same problem here in Greece. Unable to see list of radio channels.
I think that app has some trouble to works on NETTV because in my other devices it works perfect.(pc,mobile,e.t.c)
Could you please check it as soon as possible.
Thanks

**degsie** · 09-06-2011, 10:58 PM

I reported this problem here:

http://www.supportforum.philips.com/...pp-not-working

Not sure why the op posted this in this forum as this is a specific app problem and not a generic NetTV s/w problem.

Anyhoo, there is no response from Philips yet which is VERY disappointing...

**rainh** · 09-09-2011, 10:06 AM

Still doesn't work.

**rainh** · 09-09-2011, 10:12 AM

Still doesn't work.
How long does Philips have to fix this?‎

**grosias** · 09-09-2011, 10:16 AM

Hello,

i am wondering if anyone form Philis Support team check these kind of problems reported inthe forum.
At least a comment for the status of the reported problem would be expected!!

Thanks in advance,
Br,
Spiros

**Philips - Mark** · 09-09-2011, 11:40 AM

The issue with Tune-in Radio is recognized. It seems that they upgraded their application to become fully HTML5 compatible, but it introduced the described issue. (On 2011 TV’s the App still works well).
We are in the process of getting this repaired. It is difficult for App builders to keep Apps compatible with multiple standards. Sorry for inconveniency caused.

**grosias** · 09-10-2011, 08:35 AM

Hello,

thanks a lot for providing the detailed & updated status of the proplem.
Counting on your brand name reliability we are waiting for the fix as soon as possible.

Thanks in advance,
Br,
Spiros

**Deltablue** · 09-14-2011, 12:32 AM

Hello Mark,

thanks for trying to solve the problem! I really miss the app, it on of the best apps in net tv!

BUT your statement that "on 2011 tv's the app still works well" is WRONG! I have an 46PFL9705K/02 (should be one of the 2011, is it right or I'm wrong?) and the app doesn't work since some days. If you need more details (firmware version, etc.) contact me!

Kind Regards,
Maximilian

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