Audio problem when switching on HDMI interfaces

[max.sensi]

Same behaviour with my 46PFL8685H/46. Tv is connected to a windows 7 (64bit) PC, via HDMI. Each time I switch from HDMI to TV, the audio level becomes low and metallic. The only operation to fix it is switch off and turn on the TV.

[CronoS]

Hopefully somebody at Philips will wake up and will investigate into this issue and will come with a solution soon

[ewald]

I have experienced the same problem with a 32PFL9705H connected to a Samsung SMT-C7140A through a HDMI cable. When the Samsung has finished starting up, the sound of the TV often becomes soft and distorted (metallic), even when watching TV directly, i.e. not through the Samsung HD receiver.

The TV also becomes slow and less responsive when this occurs. It does not matter which HDMI port on the TV the HD receiver is connected to, nor does disconnecting the HD receiver solve the issue. Therefore, I assume that a service on the TV has crashed. Shutting down and unplugging the TV temporarily solves the issue.

This does NOT occur when connecting the SMT-C7140A to the TV with a SCART cable. In fact, this is the only way I have been able to use this TV, as the CI+ module provided by Ziggo doesn't work reliable with this TV either!

[avnoorel]

With my 40PFL9705 i have the same problem. After using HDMI i don't hear any sound while watching TV (CI+ module Ziggo) on the digital channels with normal sound. On de channels with Dolby sound I do hear the sound perfectly. After restarting the TV all channels are OK again.

[enterfornone]

This has been reported so often and with so many combinations of equipment, that it's sure that is not related to specific hardware connected through HDMI.
It's appearing randomly if you have more than one HDMI input used (I have three used) and you switch between them (or to TV).
Sometimes you lose sound, sometimes - not. Only way to get it back - switch off from the hardware button.
Philips obviously hasn't got a clue what to do, as numerous firmware upgrades didn't fix this (actually on the latest firmware it got worse for me)

[supaflappy]

I experience the same problem as described above. The television I'm using is an 37PFL7605H, HDMI audio doesn't work when using an Popcorn A300.

Is Philips trying to solve this problem with an new firmware update?

[petasis]

Yes, they are trying to solve the sound-drops problem.

[CronoS]

Great to hear, hopefully a good an final Software fix will be available soon.

Now every time when I watch something on my Popcorn A200 and I switch back to my regular TV channel, the audio is broken. I must shut down the TV in order to get the audio working again on the TV. I haven't found any setting on the TV to get a little improvement on this matter, it happens constantly.....

So again..hopefully soon a fix

[Philips - Thomas]

Hi Guys

i can confirm that we are working on an update regarding those sound issues.
So it is addressed and there will be a fix. But as allways, i canot give any promises about date.

Hopefully i can make a new post soon

Regards
Thomas

[Toengel]

Hi,

GREAT to hear!

Toengel@Alex

[CronoS]

Hi Guys

i can confirm that we are working on an update regarding those sound issues.
So it is addressed and there will be a fix. But as allways, i canot give any promises about date.

Hopefully i can make a new post soon

Regards
Thomas

Great to hear!! I will be really glad when it is fixed
But will this be a general sound fix or are can you refer this fix to my case, so with the combination of the NMT Popcorn A-200 (and A-100) devices in general?

[Timebag]

I have the same audio problem with my 32PFL9705K/02 HDMI-connected with a digital TV decoder and a Popcorn Hour A200. I am totally convinced that it is NOT the problem of these 2 externals (or accesory devices). My son utilizes the same set-up with a 37PFL9732D and a 42PFL9703 and experiences NIL HDMI-generated audio-problems. My case is under investifation now by Philips. The mainboard (ssb) has already been replaced, but the audio-problem remains.

[BaYRoLeX]

Hi Guys

i can confirm that we are working on an update regarding those sound issues.
So it is addressed and there will be a fix. But as allways, i canot give any promises about date.

Hopefully i can make a new post soon

Regards
Thomas

Please solve this problem. Sound lose randomly when HDMI 1-2 second. 42PFL7695H/12 We have waited for one year. Thanks

[CronoS]

I have the same audio problem with my 32PFL9705K/02 HDMI-connected with a digital TV decoder and a Popcorn Hour A200. I am totally convinced that it is NOT the problem of these 2 externals (or accesory devices). My son utilizes the same set-up with a 37PFL9732D and a 42PFL9703 and experiences NIL HDMI-generated audio-problems. My case is under investifation now by Philips. The mainboard (ssb) has already been replaced, but the audio-problem remains.

First my mainbord was replaced, afterwards I got a brand new TV from Philips to solve this issue, but as expected, the issue still exists. It is a software bug in this generation of TV's. So replacing hardware doesn't seem to fix any issue's

[Timebag]

First my mainbord was replaced, afterwards I got a brand new TV from Philips to solve this issue, but as expected, the issue still exists. It is a software bug in this generation of TV's. So replacing hardware doesn't seem to fix any issue's

Typical. Their (well meant) action can also be read as a failure to recognise an error in the design of the software.