BDP9600 Analog Audio SW bugs - new firmware

[jovain]

I've just bought a brand new 9600/12 blu-ray unit. The main reason for selecting 9600 was because it has high-quality 7.1 analog audio out. I have high-end home theater setup with separate pre-amp and separate power amps, feeding Dali's Euphonia series.

My connections from 9600 are:

9600 HDMI (video only) -> Optoma HD86 projector
9600 7.1 Analog Out -> analog pre-amp -> power amps -> speakers

After connecting 9600, I am very dissapointed. There are SEVERE sw bugs in Philips' audio firmware.

- Center channel IS NOT mixed to front main channels even when center speaker is set "off" in Philips speaker config menu
- Audio delay does not seems to have any effect to analog outs
- Severe lips sync problems, audio comes at worst more than 300ms before the image...

And the reason why I bought this unit, was like said, the advanced analog audio features....!

I am thinking of taking the unit back to the shop. Philips, any comments? Will updated and corrected firmware be available EVER for this model?

[kvic]

Hi Jovain

Myself and another user on this forum share the same observation on the "audio sync" bug in 9600, aka "audio delay".

Hope to hear from Philips soon as analog audio output is a big marketing feature of 9600.

cheers

[Philips - Remko]

Dear customers,

Thanks for informing us about your analog audio / audio sync issue.
We are currently investigating your problem and will update you the progress in within 2 weeks.

Kindly regards,

Philips Forum Moderation Team

[kwinnie]

Can you please see if you are using the latest version FW. For the newly bought unit, the SW comes along maybe a older one.

You can download the FW here:
http://www.p4c.philips.com/cgi-bin/d...=Link_Software

[jovain]

Thank you Philips - Remko for quick response.

Kwinnie, I had the latest firmware (1.56) already when I bought the unit.

[ChristianZ]

Dear Phillips support team,

it's nice to hear, that you are carings for the existing bugs of the BDP9600. I found some mistakes in German menu items. Of course they are not severe as the audio problems - but do we have a chance to get them corrected if I sent you the correct translations?

Kind regards - Christian

[Toengel]

Hi,

can you just post the incorrect translations? Thanks... Until now, I didn't recognized wrong translations... but I also don't search them...

Toengel@Alex

[Philips - Remko]

Hi ChristianZ,

Thanks for your post. It would be great to receive the errors that you have found so
I can forward them to the corresponding people.

Thanks so much for your help!

[kwinnie]

hi Christian, so happy to hear that you hv such an initiative
I actually have a post here: http://www.supportforum.philips.com/...guage-mistakes...

Looking forward for your input!

[jovain]

Philips support team; Since it is obvious you need to make new firmware release to correct the severe audio bugs I mentioned in original post, I would ask you to change also the speaker distance setting from 30cm step to 10cm or 5cm step. As any hifi guru can tell you, 30cm step is much too large to achieve coherence and integration between all speakers, even 10cm is streching it.

[Philips - Remko]

Dear users,

The lipsync control will only work for HDMI connection. It will not work for the analog output.

Unfortunately, this is a limitation and cannot be solved via SW upgrade.


Regards

[Toengel]

Hi,

that's really sad...

Toengel@Alex

[Pacman]

I did not see that issue yet but I have my BDP connected to a HDMI receiver/amplifier.......it is strange though

[Toengel]

Hi,

so it would be really nice, if the passthrough through TVs for DTS (HD) and DD (HD) would work:

BDP->HDMI->TV->HDMI ->Receiver

or

BDP->HDMI->TV->SPDIF->Receiver (in this case only 5.1, not HD versions of DTS and DD)

But at the moment, both setups don't work.

Toengel@Alex

[sngbcn]

Hi Toengel@Alex,

This passthrough is not allowed because of HDCP protocol. So I wouldn't expect sw improvement.

My advice is to buy a home cinema that has the audio sync feature so you don't depend on "fixing" it on the source device nevermind the type of connection it has.

Regards,