BDP9600 Analog Audio SW bugs - new firmware

[Toengel]

Hi,

my test with http://www.tfm.ro/win32-projects/test-avi-ac3/

Since I have no SUB connected to my AMP I connected my front left speaker to the sub output. With the test sample I could hear the LFE test tone. So, one is able to hear the sub channel on my front speaker. This is my first observation.

Now my tests:

1. L/R: Large or Small // Center: off // SL/SR: off // RL/RR: off // Sub: on
   1. SL/SR and Center are mixed to L/R
   2. Sub test tone can be heard
2. L/R: Large or Small // Center: off // SL/SR: off // RL/RR: off // Sub: off
   1. SL/SR and Center are mixed to L/R
   2. Sub output is silent (well, it's off), but Sub test tone is not mixed to L/R
3. L/R: Large or Small // Center: off // SL/SR: Large or Small // RL/RR: off // Sub: off
   1. Center is mixed to L/R
   2. Sub output is silent (well, it's off), but Sub test tone is not mixed to L/R
4. L/R: Large or Small // Center: Large or Small // SL/SR: Large or Small // RL/RR: off // Sub: off
   1. Sub output is silent (well, it's off), but Sub test tone is not mixed to L/R

My conclusions:

• center is mixed correctly to L/R
• SL/SR is mixed correctly to L/R
• Sub is NEVER mixed to L/R

Test were done with firmware 1.61.

Question to the other testers:

Did the mix-up of the sub to L/R worked in the past with any firmware? For example, 1.56?

Toengel@Alex

[Philips - Remko]

Dear users,

We are aware of the issue relating to the audio configuration when downmixing the audio signal to front L/F speakers. We cannot provide a timeline yet on when the solution will be available. However, we would like to reassure you that we are looking into the matter with high priority.

Thank you for your understanding and patience in this matter.

Kind regards,

[sopon]

New firmware 1.62 is available, but unfortunately it has nothing to do with the problem of LFE channel mixing!
How long we have to wait for our solution Philips?
9600 is now an old model and so far i have not been able to hear properly not even one movie!!!
Is it fair?

[mikael_b]

Dear users,

We are aware of the issue relating to the audio configuration when downmixing the audio signal to front L/F speakers. We cannot provide a timeline yet on when the solution will be available. However, we would like to reassure you that we are looking into the matter with high priority.

Thank you for your understanding and patience in this matter.

Kind regards,

This thread is almost 6 months old, not high priotity in my universe, especially considering that this bug affects a rather basic function. I for one bought this unit based on its advertised analog audio capabilities and must confess I'm dissapointed. Hoping to see some speedy progress in this matter now.
Mike

[Sofus]

BDP7600 has adjustable 0-200ms sound delay (it is a very nice "secret" found at the bottom of the options-menu - not in setup). Works (only) on analog 5.1/7.1! So if you have a non-hdmi receiver buy 7600, it is cheap and good and appearantly the only Philips player - or of any brand at a reasonable price - you can use. BTW 9600 suffer from the same "only stereo on hdmi when connected to a 2010 ARC TV syndrome" as 7500. 7600 works fine here too!

[sopon]

It is two months ago that Philips told us to wait for the solution about the LFE mixing.
Not to mention the time passed since my official complains to Philips Hellas (October 2011).
It is high time to give us an update on this issue.
Is there a possibility to fix it by software update or not?
If not, then start thinking about our compensation.

[mikael_b]

BDP7600 has adjustable 0-200ms sound delay (it is a very nice "secret" found at the bottom of the options-menu - not in setup). Works (only) on analog 5.1/7.1! So if you have a non-hdmi receiver buy 7600, it is cheap and good and appearantly the only Philips player - or of any brand at a reasonable price - you can use. BTW 9600 suffer from the same "only stereo on hdmi when connected to a 2010 ARC TV syndrome" as 7500. 7600 works fine here too!

Thanks for the info, but trust me, no way I'm gonna buy another Philips product to fix the problem with the 9600, that is not going to happen, Philips have to fix this, not me. Actually this overadvertised player is probably the last Philps product we buy, ever. The problem with it not playing some DVD audio tracks is another nail in the coffin.

Mikael

[Toengel]

Hi,

what DVD-audio-track-problem do you have?

Toengel@Alex

[Sofus]

no way I'm gonna buy another Philips product to fix the problem with the 9600, that is not going to happen, Philips have to fix this, not me.

Seems the hardware is the limiting thing here, so no fw-upgrade can fix the "no audio delay on analog" issue with 9600. Philips or the shop will not buy the player back. As long as it "works" (reads at least some disks so they can be seen on at least some TVs) my impression is that any attempt at haveing it fixed for free on guarantee just results in a "works fine, no repair necessary, customer must pay"-verdict. I have had endless and useless discussions with Philips over my bdp7500\PFL9705 giving only stereo on hdmi http://www.supportforum.philips.com/...ht=stereo+hdmi.

[sopon]

Version 1.63 has been released. BD Java improvements only!
NOTHING ABOUT LFE MIXING!
Please Philips, you have to let us know the truth;
Is this problem going to be solved by software update or not? And of course, when?

[Philips - Remko]

Hi sopon,

As posted on 01/02/2012 we are aware of the issue relating to the audio configuration when downmixing the audio signal to front L/F speakers. We cannot provide a timeline yet on when the solution will be available.

Again I would like to reassure that we are looking into it but we cannot give any deadlines.

Kind regards

[Philips - Remko]

Hi sopon,

I have send you a personal message, please check your inbox.

Kind regards

[Stormen]

Again I would like to reassure that we are looking into it but we cannot give any deadlines

I'll bake you a cake

[Stormen]

Is there still work in progress on this task at Philips or is it killed ?

There can be other things that can bug with a complete rework of the audioconfig.
But we are some users (read: me) that can try out a beta or so just to see if this fixes the bug with LFE mixing to L/R Front. I'll be gladly to help out and try some pre-beta for the team.

[sopon]

Months are passing and nothing is moving. We are looking forward to hearing from you the good news!!!