Starting never stops
I bought the HTS5590 some month ago and I was very happy with it.
But this week I watch a movie from my network resource and suddenly the picture froze. That happend before, but usually after some seconds it kept on playing. This time it froze for minutes. I couldn't go back to Home or stop the movie. Only volume control worked. I switched it off and haven't used it for two days.
Today I switch it on again but the only thing that could be seen is the STARTING letters on the LED Screen. There is no TV output and even after 10 minutes it still is trying to start.
Unpluging for some minutes didn't help and there is no Troubleshooting written for this error.
Can anybody help me with this?
I'm really afraid your HTS needs service intervention...
I bought the same set. I watched some movies and listened to radio for maximum of 8 hours. One fine day I switched on the set and it showed starting .... starting ...... and starting.
Maybe need to take it to repair less than a month since I bought it. I am a very very unhappy customer of Philips now.
you also unplugging and plugging the power cord doesnt help?
My son is in primary one. When my PC or anything related to electronics fails, the first thing he suggests is to cycle power. Yes, I did power off and power ON. One time I powered off and waited a whole night before I powered on again. Same problem. Philips is coming down to have a look as the set is still under warranty and hardly a week old. Will sure update the result, but I can pretty much guess the firmware screwed up or something related to software than hardware.
Originally Posted by kwinnie
yep, if reconneting the power cord doesnt help. then you have to go to service as cannot even go to the main menu... gd luck!
Originally Posted by ettikudiappan
Please take your device to service center for a board replacement. It is of a high chance that there is a BD board failure.
Sorry for the inconvienience caused.
Philips moderation team
Thanks for the help Philips QK, but unfortunately Philips Singapore customer centre doesnt share your concern. They promised to send someone to fix the HTS on 28/Jul (Saturday). I work on Saturdays and took half day off from work to wait for the service engineers who were supposed to come between 2pm to 4 pm. They never turned up and no phones to at least inform me about this.
I sure can call the service centre to find out, but they close at 12:00 pm on Saturdays. Bingo for service.
That same Saturday morning, I went to the service sales centre in Tao Payoh, Singapore to buy the wireless remote speakers (RWSS5510) for my set. There was no one at the counter to help me and when one finally turned up, he informed me that it was out of stock because it is a hot item. Now, please help me in understanding this. This RWSS5510 is ONLY available in Philips sales centre in Lorong 1 Toa Payoh in the whole of Singapore. They open only until 6pm on weekdays and until 12 or 1 pm on Saturdays. For most people who work, Saturday is the only option to get this item. If it is hot item, shouldnt it be well stocked, since it is the only place where I can get it??????
Philips-QK, I really hope you are a direct employee of Philips and can help me in some way communicate my frustrations to your higher ups. I hardly used my set for more than 8 hours and it got hung up. It is two weekends since I am unable to use it. It is during the weekends that I try to chill off after a hectic week of work.
Last edited by ettikudiappan; 07-29-2012 at 10:39 AM.
I understand the frustration you are having and am sorry that this causes you so much inconvenience. Could you please provide your name, email address, contact number & your service request number (call centre/ service centre) for me so that I can handle this with Singapore Consumer Care colleague?
Thanks a lot in advance.
Philips Moderation Team
I have passed your case to the Singapore Consumer Care team as well as the Singapore Showroom colleague. They will contact you directly to follow this up for you.
Hope this helps you. Feel free to come back to the forum if you have any queries. Thanks.
Philips Moderation Team
Appreciate your help. The technician came in today and changed a memory board, which he said was corrupted. The unit is working now and hope it continues to do so for years to come.
Originally Posted by Philips - QK
I am still trying to procure the RWSS5510 from Philips. Looks like it would easier to get my hands on iPhone 5 than this wireless speaker. Last week, I walked into Philips showroom in Singapore for "purchasing the same. I was informed it was out of stock. They chided me for not calling before walking in. Being "educated" by them, I am trying to call the following 3 numbers of the philips show room and nobody even picks up the phone. I have been trying to call for the past 2 Hours non stop.
MY LAST PHILIPS PRODUCT I EVER BUY IN MY LIFE. Thanks for making me realise this.
- Rep Power
Hi, im having th exact same issue with myHTS 3541, it turns on and stay on starting and thats it. It has less than a year and i would like you to help repair it because it was a great HTS untill now, one day i unplugged it and when i tried to get it on to play a movie it didnt start till today, please give me some help. Im in Lima, Peru and iwould like you to contact the customer service for me coz their phones seems not to work. Thank you hope to hear from you soon
sorry to hear that. i thought the singapore consumer care is having a direct communication with you on this to get it settled...
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