Starting never stops

[Philips - Marcus]

Hi ettikudiappan,

Please see you inbox. I have send you a private message.

Best Regards,

/Marcus

[Philips - QK]

Dear ettikudiappan,

We understand the frustration you have for this case. We have checked that RWSS5510 is actually compatible with HTS5561 in a sense that RWSS5510 comes with a plastic adapter like that indicated in the attached image.



I would like to check with you if you have this plastic adapter (From your above message, I think no. But I still would like to confirm on this.)

Also, I'd like to understand why you think this is a refurbished unit as this is a very important point to clarify first before we check with Singapore service/ Singapore team. I would like to see if there are some misunderstanding that we can clear out first.

Kindly help send me a PM on the above information, with the serial number of your RWSS5510 and the contact you have with the Singapore service/ showroom salesperson so that I can check out more details for you.

Sorry for the inconvenience caused to you.

Kind regards,
Philips Moderation Team

[Philips - QK]

Dear ettikudiappan,

I am informed by the Singapore team that they have contacted you and have settled the case with you.
Should you have any other queries, please kindly let me know.

Thanks a lot.

Kind regards,
Philips Moderation Team

[ettikudiappan]

Thanks for your help. The new RSWW5510 was delivered to my house and was installed by the technician. The HTS could not connect to the RWSS unit, except when playing the radio.

The technician took back the RWSS unit and my HTS for checking back in Philips centre. Now I lost even my HTS and there is only a few more months before the 1 year warranty expires. Scary thought, I might be spending more than the purcahse price of the HTS on repairs, based on the current record.

Nokia has seen its burning platform, hope its not Philips next.

[cocoqr]

Hi, im having th exact same issue with myHTS 3541, it turns on and stay on starting and thats it. It has less than a year and i would like you to help repair it because it was a great HTS untill now, one day i unplugged it and when i tried to get it on to play a movie it didnt start till today, please give me some help. Im in Lima, Peru and iwould like you to contact the customer service for me coz their phones seems not to work. Thank you hope to hear from you soon

[MrBarton]

Hi Cocoqr. You can contact Philips support via e-mail aswell. You find the address here: http://www.support.philips.com/suppo...cale_org=gb_en

[Philipsisdisappointing]

The same with hts3560. It's take like ages for the "starting" to end and to be able to use the system.
Then one morning the system decided to remain in starting forever.

Philips blue ray are down right crappy....for whom are thinking of buying...better Don't!

Imagine less than 20 DVDs watch and it goes kaput. And when it is operating, it will takes like 1 min plus to start up...just like to copier waiting to warm up.i never seen a system like this before - Any Chinese brand will do better than thAt.

[kylie]

hi ettikudiappan, issue resolved yet?

@ cocoqr & Philipsisdisappointing, if you see a Starting showing like forever, it is very likely a board issue. You may have to contact Philips to service your set.

[fransinge]

Good day,

we also recently (10-05-2013) bought a HTS7140/12 that decided to go in the 'starting' modus,it also seems that the left fan is not working at all,is there allready a permanent solution to this problem?
Gonna drop the device at the store next monday but am a very unhappy customer indeed......

Frans and Ingrid
Netherlands

[Philips - QK]

Hi fransinge,

If you also see the error "starting" in display and it won't go away even reconnecting the power, then it can be due to board failure as well.

The device may have to go to service/ be returned to retailer.

Sorry for inconvenience caused.

Kind regards,
Philips Moderation Team

[fransinge]

we're going to today but I'm afraid that if the unit is being repaired the problem will return,that is why I asked if there has been found a definite solution.
I also noticed that only one fan is turning and the device is getting pretty warm.
Can you check if this machine was already serviced before?,have the feeling they sold us a second hand one
ser.nr is VN2A1124003847

Frans