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  1. #151
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    Hi JohnniG & Green29860,

    Can you verify if the unzipped file is with the below properties?

    Name: PHILIPS_DCM580_V45_20111026.MCS
    Size:697 kb
    Modified: Wed, Oct 26, 2011, 10:48:36AM

    Sorry I know this sounds strange to you all. But just now I try re-download a file from the web, the file is a different one (not with .MCS extension and and it's half the size the original one)

    maybe we should check...

  2. #152
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    Quote Originally Posted by Philips - Cassandra View Post
    Hi Everyone,

    Glad I could help with getting this looked into!

    If anyone is experiencing any issues when trying to download the firmware upgrade or can not see the zip file please send me a private message to let me know and I will be happy to send the firmware directly to you.

    Kind regards,
    Cassandra
    If you are not with this firmware, maybe you should approach the forum moderator to get one!

  3. #153
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    Hi Cassandra,

    I cannot find the new firmware and when searching for DCM580 on the Philips web site I get 0 results.
    Please help. Please reply to my mail address.

    Best regards
    Bent





    Quote Originally Posted by Philips - Cassandra View Post
    Hi Everyone,

    Glad I could help with getting this looked into!

    If anyone is experiencing any issues when trying to download the firmware upgrade or can not see the zip file please send me a private message to let me know and I will be happy to send the firmware directly to you.

    Kind regards,
    Cassandra

  4. #154
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  5. #155
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    Hi the file and the same as your

    Name: PHILIPS_DCM580_V45_20111026.MCS
    Size: 697 kb
    Modified: Wed, October 26, 2011, 10:48:36 AM

  6. #156
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    Hi Alex,

    Thx. But the file is empty ??
    I try to download but when trying to unzip it is empty.

    Best regards
    Bent

  7. #157
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    Quote Originally Posted by BentAndersen View Post
    Hi Alex,

    Thx. But the file is empty ??
    I try to download but when trying to unzip it is empty.

    Best regards
    Bent
    try the link
    http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=GB

  8. #158
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    Quote Originally Posted by Rich View Post
    ludodolela, did you download and save the firmware on a mac / apple computer?
    Hi Rich
    No, sorry, this post is only valid for Windows. I have made several attempts (wrong version DCM 580/12 vs DCM 580/5, extract was not really extracting the file, but a fragment, ...) Finally it worked.
    Config: Windows 7 64 bits, extracted with WinRAR

  9. #159
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    I got the file downloaded and unzipped. Size 358 KB. But inserting the USB in the DCM580 it just say NO FILE ??
    What am I doing wrong ?

    Bent



    Quote Originally Posted by Green29860 View Post

  10. #160
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    Quote Originally Posted by BentAndersen View Post
    I got the file downloaded and unzipped. Size 358 KB. But inserting the USB in the DCM580 it just say NO FILE ??
    What am I doing wrong ?

    Bent
    I had exactly the same behavior. After several attempts, it worked
    * Confirm you downloaded the correct version (580/12 vs 580/05). It is labelled on the dock.
    * Empty the usb key, so that the file will be the only one at the root directory
    * extract the file (make sure it is properly extracted, i.e. there is an extension). Try to download the file from Philips site again if corrupted
    * copy the file on the usb key directly on the root

  11. #161
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    Thx,

    It is the right version 580/12.
    But I have no extension on the file ?
    file name is dcm580_12_fus_eng
    I have tried downloading 5 times with same result.

    Bent

  12. #162
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    Hi,

    you need to enable the file extensions in windows! Normally, they are not shown for known file types.

    For Windows XP: http://www.fileinfo.com/help/windows_show_extensions

    For Windows Vista: http://windows.microsoft.com/en-US/w...ame-extensions

    For Windows 7: http://askabouttech.com/how-to-show-...-in-windows-7/

    Toengel@Alex

  13. #163
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    Hi Alex,

    I activated the extension show but I still do not gt the extension ?Do I need to restart my PC ?
    Bent



    Quote Originally Posted by Toengel View Post
    Hi,

    you need to enable the file extensions in windows! Normally, they are not shown for known file types.

    For Windows XP: http://www.fileinfo.com/help/windows_show_extensions

    For Windows Vista: http://windows.microsoft.com/en-US/w...ame-extensions

    For Windows 7: http://askabouttech.com/how-to-show-...-in-windows-7/

    Toengel@Alex

  14. #164
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    Hi,

    do you now see extensions in windows? Then try to download the file again: http://download.p4c.philips.com/file...12_fus_eng.zip

    Save it to the desktop. The file name should be "dcm580_12_fus_eng.zip" now. Then double click on it (windows has an embedded ZIP extractor). Now you should see the MCS file. Drag and drop that file to an empty USB stick.

    Toengel@Alex

  15. #165
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    I've given up. Installed both /12 and /05 several times. Hard reset, plug power off. Its just failing. I've lost all interest in philips. Spent maybe 5 hours on this now with no luck. Philips is promising things they cant keep. Im going to return it to the store.

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