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  1. #181
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    I thought they are looking into this. Not sure if they can have this sort or not. It seems to me that it is by hardware it needs an "empty" usb for upgrade.
    Maybe a headache for them as well. Anyways, let's see how they response.

  2. #182
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    Quote Originally Posted by christopher View Post
    Haven't waited for Philips' fix for MAC users, I turned to my friend with a window PC for help.
    Simply did the USB format using his PC, dragged in the unzipped file, plugged in my DCM for an update! It works like a charm!

    If you are a bit impatient like me, I suggest you use another window PC to do the trick first!
    I tried this a bit differently: asked a friend of mine who works on PC to download the file for me, unzip it, and send it by mail; which he just did; I then entered directly (not even putting it on the desktop) the MCS file from his mail to my usb... to no avail!! Still NO FILE; the problem is then that I have formatted the usb previously on my Mac, of course, and obviously that formatting is not successful; I believe I'll have to go to my friend's place and format my usb on his computer...

    Thank you Philips for your invaluable help

  3. #183
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    Hi,

    did you tried to remove the hidden Mac specific files on the USB stick?

    Toengel@Alex

  4. #184
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    Quote Originally Posted by Toengel View Post
    Hi,

    did you tried to remove the hidden Mac specific files on the USB stick?

    Toengel@Alex
    Sorry, I might not be geek enough, but I don't understand what are hidden Mac specific files; the usb is of course already empty, and formatting it erases everything, as far as I know. If that's not the case, I have no idea how to do otherwise.

  5. #185
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    Hi,

    the mac system writes sometimes hidden files, which you can't see.

    You can find out, if some files where written on the usb stick by:

    - opening a terminal
    - change folder to the USB stick drive
    - type in: ls -la

    Toengel@Alex

  6. #186
    Philips - Cassandra
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    Hi Everyone,

    Thank you Toengel and forum members for working together to test this software download for us. It would seem from your troubleshooting that the download from the support website is not working correctly.

    This issue has been raised and currently being investigated.To resolve this issue the firmware will be removed and replaced on the website again and will not be available to download while our webteam are working on the page.

    We are sorry for any inconvenience this has caused. I have a copy of the download please send me a DM message and I will be happy to send it to you.

    Kind regards,
    Cassandra

  7. #187
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    Quote Originally Posted by Toengel View Post
    Hi,

    the mac system writes sometimes hidden files, which you can't see.

    You can find out, if some files where written on the usb stick by:

    - opening a terminal
    - change folder to the USB stick drive
    - type in: ls -la

    Toengel@Alex
    Yes I remember you already mentioned that; and I tried: opening a terminal shows a window with my computer name, and no other folder, there's only one line and no way to change to the usb drive; plus i frankly don't believe an update should be so complicated, and i don't want to meddle with the OS system; I think i'll just wait, or try to format on a PC, or find an ipod not updated to ios5... or just give up and purchase a different device.
    Thanks anyway
    Last edited by musicorso; 11-03-2011 at 07:16 AM.

  8. #188
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    Lightbulb

    Quote Originally Posted by Green29860 View Post
    Bonjour je possède actuellement une tour DCM580/12 je n'est pas eu de problème pour mètre a jour ma version en V45

    Mais mon ipod IOS5 , et mon Iphone 3GS IOS5 ne fonctionne toujours pas malgré la mise a jour du firmware
    Y a t'il une solution alternative?
    Bonjour et oui il y a une solution alternative !!
    Suis hyper déçue car impossible d'installer la v45 sur la dcm 580, j'ai tout bien suivi mais rien n'y fait toujours NO FILE sur la clef usb lors de sa connexion avec la tour.... bon enfin en attendant de décompresser correctement le fichier et bien j'utilise le câble jack et je mets en source MP3 et voila à moi Nova et la musique de mon iphone comme avant à la différence qu'il faut charger avec un cable blanc pendant l'écoute !!

    si quelqu'un peut me transmettre en pièce jointe le fichier décompresser v45 a installer ça serait vraiment sympa !!!
    Envoyez moi un mp merci bcp !!

    Bonne continuation à tous,

  9. #189
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    Quote Originally Posted by LAVIGNE View Post
    Bonjour et oui il y a une solution alternative !!
    Suis hyper déçue car impossible d'installer la v45 sur la dcm 580, j'ai tout bien suivi mais rien n'y fait toujours NO FILE sur la clef usb lors de sa connexion avec la tour.... bon enfin en attendant de décompresser correctement le fichier et bien j'utilise le câble jack et je mets en source MP3 et voila à moi Nova et la musique de mon iphone comme avant à la différence qu'il faut charger avec un cable blanc pendant l'écoute !!

    si quelqu'un peut me transmettre en pièce jointe le fichier décompresser v45 a installer ça serait vraiment sympa !!!
    Envoyez moi un mp merci bcp !!

    Bonne continuation à tous,
    Merci pour ta réponse je vais essayer. Je vais t envoyer le fichier original que j'ai télécharger directement sur le site en espérant que mon problème ne sera pas le même pour vous, le soucis ne viens pas du Firmware je les retélécharger 5 ou 6 fois en plusieurs langue donc le fichier que je vais vous envoyer et correct. pour l installation il suffit de formater la clé en fat32 sur un pc window et de glisser le fichier avec l’extension .MCS sur la clé USB vierge. d’insérer la clé allumer la tour et la mettre sur usb. laisser fair la procedure quand vois voyer marquer DONE vous pouvais éteindre la tour il faudra la débrancher et la rebrancher car après le flash la tour et buguer

  10. #190
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    Hi,

    this is an international forum, so please write in english or use the google translator...

    Toengel@Alex

  11. #191
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    Problem solved.

    Quote Originally Posted by Philips - Cassandra View Post
    Hi Everyone,

    Thank you Toengel and forum members for working together to test this software download for us. It would seem from your troubleshooting that the download from the support website is not working correctly.

    This issue has been raised and currently being investigated.To resolve this issue the firmware will be removed and replaced on the website again and will not be available to download while our webteam are working on the page.

    We are sorry for any inconvenience this has caused. I have a copy of the download please send me a DM message and I will be happy to send it to you.

    Kind regards,
    Cassandra
    First problem (download link, german File) is solved by Philips.
    Second problem USB Sticks need some experience.
    One Stick always shows r e a d i n g when plugged in DCM580!
    It's an old 64MB stick, fat (16) or 32 could be choosen by WinXP SW, File in root, no changes.
    Second Stick SanDisk 8GB DCM580 always shows n o f i l e .
    After removing other files and folders , formatting (only option was fat32) and copying file to root directory of usb-stick,
    Upgrade message appears immediately after plugging in stick . After few seconds done is displayed.
    Leave Main power plug out a few minutes remove usb stick, start without IOS device, put in ipod, everything works.

    Summery (Windows XP user; ipod touch latest version)
    USB Stick & Message r e a d i n g .......... test another stick !!!
    USB Stick & Message n o f i le -> stick can be prepared (format with fat/fat32)
    Good Luck

  12. #192
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    Quote Originally Posted by Artek1 View Post
    That seems to be the only solution for Mac users as there regrettably is no reaction from Philips Support.
    Just another remark: Why is the updater put on the internet in zip format? That seems to complicate the problem(s)
    This I do not understand at all as well –*why more problems using zip?

    MY PROBLEM IS STILL NOT SOLVED!

  13. #193
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    Finally made it!

    I have now tried 5 different USB-sticks and numerous different formats. Some gave me continous blinking READING and nothing more, others just said NO FILE.

    Then i found a realy old USB-stick, which it was possible to format into a supported format that is described in the user manual for the DCM, This little bastard did the trick.

    Details regarding my USB-stick:

    File system: FAT32
    Allocation unit size: 512 bytes (I believe this was the setting that did the trick for me. It wasn't possible to format my newer USB-sticks like this...)

    Click image for larger version. 

Name:	USB.JPG 
Views:	103 
Size:	29.5 KB 
ID:	571

    Hopes this helps!

  14. #194
    Philips - Cassandra
    Guest
    Hi Heroboy,

    Thanks for sharing the information about what settings you used to resolve the problem you were having when trying to upgrade.

    I will be passing this info directly to our tech team to confirm this for us.

    In the mean time, has anyone else tried the same settings as Heroboy? Did this help to upgrade by using the exact same settings.

    If anyone is still having a problem downloading the firmware from the website please get in contact with Philips - Andrea and we can send the firmware out to you.

    Kind regards,
    Cassandra

    Quote Originally Posted by Heroboy View Post
    Finally made it!

    I have now tried 5 different USB-sticks and numerous different formats. Some gave me continous blinking READING and nothing more, others just said NO FILE.

    Then i found a realy old USB-stick, which it was possible to format into a supported format that is described in the user manual for the DCM, This little bastard did the trick.

    Details regarding my USB-stick:

    File system: FAT32
    Allocation unit size: 512 bytes (I believe this was the setting that did the trick for me. It wasn't possible to format my newer USB-sticks like this...)

    Click image for larger version. 

Name:	USB.JPG 
Views:	103 
Size:	29.5 KB 
ID:	571

    Hopes this helps!
    Last edited by Philips - Andrea; 11-16-2011 at 08:56 AM. Reason: Change of contact details

  15. #195
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    Hi,

    I think the main problem is, that we need an exact "guide" or "howto" for MAC USERS! Where, what and how...

    It is a device for an APPLE product, so you can expect that many users are only using a MAC device!

    And I think it should be not a problem for the technicans to test this combination. It should not take a week!

    Toengel@Alex

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