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  1. #76
    Philips - Cassandra
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    Exclamation DCM580/12 Iphone 4 IOS5 Firmware

    Hi Everyone,

    Thank you for your patience whilst our development teams are looking to resolving this.

    We can advise that the software has been built and is now under external approval process. This can take some time, so we will keep you up to date with the process.

    Thank you,

    Philips Moderation Team

  2. #77
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    Time?

    Quote Originally Posted by Philips - Cassandra View Post
    Hi Everyone,

    Thank you for your patience whilst our development teams are looking to resolving this.

    We can advise that the software has been built and is now under external approval process. This can take some time, so we will keep you up to date with the process.

    Thank you,

    Philips Moderation Team
    Yes we have known this for days, weeks... How long do we have to wait? Getting tired of this really, there are better docks out there, my retailer said they take it back if I take it back...

  3. #78
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    Quote Originally Posted by pokeas View Post
    Yes we have known this for days, weeks... How long do we have to wait? Getting tired of this really, there are better docks out there, my retailer said they take it back if I take it back...
    Do you want a good solution? Then give them some time to test it thoroughly!
    BTW, the one to blaim here, in my humble opinion, is Apple and not Philips, did you already complain there?
    Philips is at least willing to come with a solution while Apple....? Good work Philips!

  4. #79
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    Quote Originally Posted by Cookie View Post
    Do you want a good solution? Then give them some time to test it thoroughly!
    BTW, the one to blaim here, in my humble opinion, is Apple and not Philips, did you already complain there?
    Philips is at least willing to come with a solution while Apple....? Good work Philips!


    I wont go into your dispute if its Apple or Philips. The only thing a consumer should care about is, if it works or not, the rest is Philips responsibility as it was sold as an Iphone 3 and 4 device. Now the consumer can decide if he wants to keep the "faulty" device or get the money back and buy another from the retailer.
    I think most of us have an understanding of the situation, but to be given the same answer for a week, that we have to wait more is NOT good support. They should at least set a deadline for how long we have to wait! Maybe you are used to your dock, you had those exiting moments, days when you bought it, but many of us like myself bought it just the day IOS5 came out, so its extra frustrating, I bought a dock to be used directly when I got home, I need it now.
    Last edited by pokeas; 10-27-2011 at 01:02 PM.

  5. #80
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    Hi,

    I think each device which acts as Apple dock need to have a certificate from Apple... So apple need to approve the current new firmware fix...

    Toengel@Alex

  6. #81
    Philips - Cassandra
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    Exclamation Firmware will be available within the next 24 hours

    Hi Everyone,

    We have just received an update from the team who have let us know that the new firmware version will be uploaded within the next 24hours. The download will be available at the support page: www.support.philips.com.

    We’d like to take this opportunity to thank everyone for their continued support and patience while we worked to release the firmware as soon as possible and for providing information about this issue on our forum to help our developers build the software.

    Let us know if you need any further help or assistance with the download. We’re here to help!

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Cassandra; 10-28-2011 at 11:32 AM.

  7. #82
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    Hi,

    Update is now available (at least for /12 model):

    System Software Version: 45
    - Upgrade for compatibility with iOS 5.

    18 days between first report and the final fix -- in my opinion this was really fast ;-)

    Toengel@Alex
    Last edited by Toengel; 10-28-2011 at 02:32 PM.

  8. #83
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    Its Working!!

    New firmware available here:
    http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=GB

    Have to thank Philips, even if the support could have been better, like not just saying they are working on it, but telling how long we have to wait ect. And when I got an email from Swedish support that Philips are not planing to fix this, you can imagine I was angry.

    But again Thank You Philips!

    //David.

  9. #84
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    well done Philips! 18 days is not bad at all in my opinion but maybe it should have been thought of in advance!

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    Has anyone managed to perform the update???

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    Quote Originally Posted by mickey View Post
    Has anyone managed to perform the update???
    Hi,

    do you have problems with the update?

    Toengel@Alex

  12. #87
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    yes, even thought it was the USB stick. Bought another with Flashdrive and tried again! Comes up with "NO FILE" on DCM system. Strange, can you help???

  13. #88
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    Quote Originally Posted by mickey View Post
    yes, even thought it was the USB stick. Bought another with Flashdrive and tried again! Comes up with "NO FILE" on DCM system. Strange, can you help???
    Hi

    All you have to do is to format your usb drive with FAT32, then extract the winrar file to the usb stick. Do you know how to do that?

  14. #89
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    Quote Originally Posted by pokeas View Post
    Hi

    All you have to do is to format your usb drive with FAT32, then extract the winrar file to the usb stick. Do you know how to do that?
    Sounds all so easy!!! Format with FAT32??? Winrar file???

    HELP!!!!

    Basic language please

  15. #90
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    Quote Originally Posted by mickey View Post
    Sounds all so easy!!! Format with FAT32??? Winrar file???

    HELP!!!!

    Basic language please
    Hey i found the FAT32 standard, how many KBs??

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