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    Question New Viva Juicer (HR1863) - Help please!

    I've excitedly just bought my first juicer and couldn't wait to get it home to try but I've hit my first obstacle! How on earth do the pulp sections come apart.....I've unlocked the arms and removed the lid and the next 2 sections move slightly but I can't see how to release them! I don't want to pull too hard in case I break something, I've looked on the help page and read all instructions but nothing is obvious. The little video on how to use is no help at all.....it really needs a further little section showing how to dismantle for cleaning please.

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    Hi,

    It sounds like you have had a very unfortunate experience. I bought it even when it was graded like test winner in a famous Danish test: http://saftpresseren.dk/philips-saftpresserdk/

    Personally, I have never had problems with it, so maybe it is a unique example. It is not normal that it responds as it does in any case. However, I know of many cheap Juice extractor (discount), which has just the problem you describe.

    Did you find a solution, or struggling still with the same problems with pulp

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    It's best that your contact the supplier asap :-)


    http://saftpresseren.dk/philips-saftpresserdk/

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