can't install philips songbird!! help!!

**wodnr2168** · 10-19-2011, 01:05 PM

i installed philips songbird with my muse sa3mus16s/37
but after i erased songbird. i tried to reinstall songbird, but it didn't work.
it keep saying
'an error occurred during the installation. please launch the installer again to install philips songbird'

after it goes over to 25%

i tried deleting philips in program files.
i tried deleting registry files.
someone help!!

i can't have my movies to muse.

**kwinnie** · 10-19-2011, 01:11 PM

hmmmm let me guess what you have done...:

1) uninstall the songbird
2) delete the original songbird exe file
3) go to support website to download it again, for your case, it should be version 2.5.4: http://www.usa.philips.com/c/mp3-med.../en/?t=support
4) install it and it doesn't complete?

**wodnr2168** · 10-19-2011, 03:55 PM

Originally Posted by kwinnie

hmmmm let me guess what you have done...:

1) uninstall the songbird
2) delete the original songbird exe file
3) go to support website to download it again, for your case, it should be version 2.5.4: http://www.usa.philips.com/c/mp3-med.../en/?t=support
4) install it and it doesn't complete?

I did that. But it wouldn't complete
I used registry cleaner but just haven't used ccleaner

**kwinnie** · 10-19-2011, 01:13 PM

what formats are your movie files in? if that doesnt need to be converted, can you try drag & drop using just window explorer (i hate this term... i mean it's like you drag some files in your USB stick)

**wodnr2168** · 10-19-2011, 03:57 PM

Well, after the update i can't drag video files to muse in explorer

**Cookie** · 10-19-2011, 01:28 PM

Did you run CCleaner (or similar), to get rid of all the leftovers?

**kwinnie** · 10-20-2011, 03:11 AM

after the update?

**wodnr2168** · 10-20-2011, 06:54 AM

didn't work

**wodnr2168** · 10-20-2011, 06:56 AM

Originally Posted by kwinnie

after the update?

yes after the update

**scubaboyc** · 01-10-2012, 12:25 AM

So, did anyone figure out how to re-install?

I've run into the same problem.

Thanx

**kwinnie** · 01-10-2012, 01:52 AM

hi scubaboyc, why you have to reinstall that? you cannot upgrade your firmware?

**scubaboyc** · 01-10-2012, 03:08 AM

kwinnie,
To keep from reposting, below is the link to the other thread I started which details the issues I'm having.
I thought I was having a hardware issue, but I'm beginning to think it was soft(firm)ware.
I'm trying to reinstall before my new unit gets here to see if there was an issue with Songbird. I was on 2.5.6, but the download was for 2.5.4. I wanna play with it a bit just to see.

Thanks,
http://www.supportforum.philips.com/...049-Newbie-w-a

Topic: can't install philips songbird!! help!!

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