Page 10 of 11 FirstFirst ... 891011 LastLast
Results 136 to 150 of 156
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #136
    DerShortyy
    Guest
    Quote Originally Posted by Philips View Post
    2. Your question / comment: Enter only the words REMOTE SERVICE CALL BACK here in the comments box.


    Kind regards,
    Philips Consumer Care
    Hi Juan,

    if you just enter the the keywords as you described they will ask for your phone number again. so it might be better if you also enter your phone number after the words.

    Till what time in the evening do they call you back?

    Best regards

  2. #137
    Moderator
    Points: 76,044, Level: 85
    Level completed: 71%, Points required for next Level: 506
    Overall activity: 47.0%
    Achievements:
    Recommendation First ClassTagger First Class50000 Experience PointsNew Achievement!Veteran
    Philips's Avatar
    Join Date
    May 2010
    Posts
    810
    Points
    76,044
    Level
    85
    Thanks
    1
    Thanked 15 Times in 13 Posts
    Rep Power
    10
    Quote Originally Posted by DerShortyy View Post
    Hi Juan,

    if you just enter the the keywords as you described they will ask for your phone number again. so it might be better if you also enter your phone number after the words.

    Till what time in the evening do they call you back?

    Best regards
    Hi Shortyy,

    I don't mind if you put your phone number BEHIND that text line, as long as the comment field starts with "REMOTE SERVICE CALL BACK".

    Opening hours of the call center are:
    Monday - Friday 08:00 - 20:00
    Saturday 09:00 - 18:00

    Regards,
    JuAn
    Forum Mod

  3. #138
    New Member
    Points: 802, Level: 7
    Level completed: 26%, Points required for next Level: 148
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Dec 2011
    Location
    Finland
    Posts
    8
    Points
    802
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by kookaburra View Post
    My problems with local dimming

    http://www.youtube.com/watch?v=d9vkZIhpS8E

    http://www.youtube.com/watch?v=XBatVsHrZtA

    SN/ VN1B1134001224 and VN1B1135001427
    I have the same problem with 46PFL9706T/12 with the latest firmware (dated 4.11.2011). Hope they solve the problem soon. It's quite annoying... Of course it's solved by turning off locall dimming but then I loose very much of the black level contrast

  4. #139
    Bronze Member
    Points: 881, Level: 7
    Level completed: 66%, Points required for next Level: 69
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Oct 2011
    Posts
    12
    Points
    881
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Cinema 21:9 View Post
    My Cinema turns off after 2 hours every day. It is well known and will hopefully soon stopped. This morning my girlfriend only later went out of the house and suddenly the device has also turned on by itself and shows a gray screen! When will there be an update for here? One may indeed, the device does not leave them unattended!
    (Google Translator)
    Same to me.
    My device turns off after two hours sometimes. It turns off on tv via satelite and hdmi or scart. So input doesn't matter.

  5. #140
    Bronze Member
    Points: 938, Level: 7
    Level completed: 94%, Points required for next Level: 12
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Nov 2011
    Posts
    32
    Points
    938
    Level
    7
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Yesterday for the first time in 1 month, my TV (9t switching OFF the HDMI dev706) went OFF alone.
    It had been ON for 3 or 4 min only and I was using HDMI3.

    After playing a couple of time with the remote, the TV eventually switched back ON and I could watch my movie without any further problem.

    However, after putting it into standby mode (without switching OFF the HDMI device), I found this morning the TV with the ambilight and the backlight on (dark blue screen without the typical screen saver image from the HDMI player).

    It is the second time I find the TV in such a state when getting up, and the second time I powered it OFF while connected to the HDMI input.

  6. #141
    Gold Member
    Points: 6,624, Level: 24
    Level completed: 15%, Points required for next Level: 426
    Overall activity: 21.0%
    Achievements:
    1 year registeredTagger Second ClassNew Achievement!5000 Experience Points
    bluevoice's Avatar
    Join Date
    Oct 2011
    Location
    Amsterdam/Netherlands
    Posts
    361
    Points
    6,624
    Level
    24
    Thanks
    0
    Thanked 17 Times in 9 Posts
    Rep Power
    3

    Unhappy

    To start, my TV was experiencing a lot of resets and someone from Remote Support swiped the read-only memory of my tv and now there are a lot less resets, but I'm still having the following problems on my Philips Cinema Gold (50PFL7956H/12):

    - Perfect Natural Motion (PNM) is always on after you restart the tv even if the menu says it's off. The only way to turn it really off is to turn it on and then back off. Than it stays off until you turn the tv off, after that you'll have to repeat this steps again.
    - The tv doesn't always remember the format, it goes back to the top-most option 'Auto-format'
    - I have connected the tv to my HTS8562/12 through the HDMI-ARC connection in order to have the sound output through the HTS audio instead that of the TV. I can make the TV reset by changing the source 'blue' button on the HTS remote. As soon as I start cycling around and I change the HDMI-ARC source the tv resets and the Philips logo appears on screen.

    @ Philips: is any of the problems described here known to you? Could you please let me know if you are working on a fix? I invested a lot of time in allowing remote support to investigate the problem and I feel I deserve an answer. Thank you in advance for your reply.

  7. #142
    Bronze Member
    Points: 1,044, Level: 8
    Level completed: 47%, Points required for next Level: 106
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class1000 Experience PointsNew Achievement!

    Join Date
    Oct 2011
    Location
    Berlin
    Posts
    21
    Points
    1,044
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    - PNM issue is known and has been already described in this thread. So please read the thread before you post in it.

    - Image format: I remember some situations where I had to adjust the image format even though I adjusted it before but it is the first time I read about it as an issue.

    - HDMI and ARC: I suggest to disable the easy link option in the preferences menu. Maybe that helps. Of course it is an issue if the TV resets if you change settings on any connected device.

    btw:
    - Sound issues are frequently mentioned in all forums about Philips TVs. Imho I think Philips can never fix that sound issues.
    Last edited by EdgarPrao; 12-12-2011 at 11:34 PM. Reason: added additional infos

  8. #143
    Gold Member
    Points: 6,624, Level: 24
    Level completed: 15%, Points required for next Level: 426
    Overall activity: 21.0%
    Achievements:
    1 year registeredTagger Second ClassNew Achievement!5000 Experience Points
    bluevoice's Avatar
    Join Date
    Oct 2011
    Location
    Amsterdam/Netherlands
    Posts
    361
    Points
    6,624
    Level
    24
    Thanks
    0
    Thanked 17 Times in 9 Posts
    Rep Power
    3

    Unhappy

    Quote Originally Posted by EdgarPrao View Post
    - PNM issue is known and has been already described in this thread. So please read the thread before you post in it.
    I am watching this forum closely, I know there have been other reports of the PNM being always on, my question is directed to Philips, I want to know if they agnowleged this problem and working on a fix. So far no reaction on this problem.

    I am only aware of one case Philips Remote Support is working on addressing a memory issue caused by a ECD update where data was written to the wrong memory. Philips Remote Support applyed this solution to my tv and now I have a lot less resets but I still have resets.

    Quote Originally Posted by EdgarPrao View Post
    - Image format: I remember some situations where I had to adjust the image format even though I adjusted it before but it is the first time I read about it as an issue.
    I always have this issue, not just in some situations.

    Quote Originally Posted by EdgarPrao View Post
    - HDMI and ARC: I suggest to disable the easy link option in the preferences menu. Maybe that helps. Of course it is an issue if the TV resets if you change settings on any connected device.
    Tried this to no avail and I would like to be able to use the Easylink functionality.

    Quote Originally Posted by EdgarPrao View Post
    btw:
    - Sound issues are frequently mentioned in all forums about Philips TVs. Imho I think Philips can never fix that sound issues.
    I'm not experiencing any sound issues, my issues are only with the resets of the tv and settings not being remembered, or not functional (like the PNM case).

    It would be really nice if Philips could shed a little more light on the issues they agnowleged and working on to solve. As at this moment, I don't know what to do anymore. I called Philips Customer Support, I have a case open, I tried the Remote Support option, I'm posting here, nobody can help. This is not as it should be. I spent €2000 on this high end tv and also a lot of time trying to fix Philips's software problems. I do really like the product, it is brilliant, but the software and the issues mentioned above make the whole experience really bad.

  9. #144
    New Member
    Points: 951, Level: 8
    Level completed: 1%, Points required for next Level: 199
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    switzerland
    Posts
    1
    Points
    951
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have the same issues reported by some other users.
    My TV switch off alone after around 2 hours of usage and sometimes
    I wake up in the morning and find the TV switched on !
    Sometimes I only have a blue screen, sometime it is like grey and
    sometime the ambilight is on...
    These issue are (to say the least) very annoying.

    I have also connected an external usb drive to allow recording :
    1. It works randomly (something like 1 times out of 2 tries)
    2. I have sometimes a message stating a read error when I change channel
    3. Planning a recording is a pain in the a...

    On another topic, putting the sound HP in the TV base is the worst idea I have ever seen...
    My TV is fixed on the wall, and even if I put the base behind the TV as suggested by Philips,
    I can't fix it on the wall in my configuration...
    Now the TV is connected to an amplifier and external HP to have the sound !

    On a high end TV like mine (46PFL9706) these behaviours should never happen...

  10. #145
    Diamond Member
    Points: 50,617, Level: 69
    Level completed: 62%, Points required for next Level: 533
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    5,989
    Points
    50,617
    Level
    69
    Thanks
    150
    Thanked 171 Times in 153 Posts
    Rep Power
    9
    Quote Originally Posted by ivanbubu View Post
    My TV switch off alone after around 2 hours of usage and sometimes
    I wake up in the morning and find the TV switched on !
    Sometimes I only have a blue screen, sometime it is like grey and
    sometime the ambilight is on...
    These issue are (to say the least) very annoying.
    Hi,

    see: http://www.p4c.philips.com/cgi-bin/d...=46PFL9706K/02

    Toengel@Alex

  11. #146
    Bronze Member
    Points: 1,124, Level: 8
    Level completed: 87%, Points required for next Level: 26
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class1000 Experience PointsNew Achievement!

    Join Date
    Oct 2011
    Location
    Netherlands
    Posts
    13
    Points
    1,124
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi,

    Just wanted to add that I also have the problem that the tv shuts down automatically without me even touching the remote. Happens on multiple inputs (normal tv or HDMI). I do not notice that the tv turns of after exactly 2 hours, for me it seems to turn of randomly. Also when I turn the tv back on, getting picture over the HDMI again is a pain in the ass.. unplugging the tv and plugging it in again seems to be the best option.
    This auto shut down has now become an everyday issue whereas a couple weeks ago this maybe happened once a week.
    tv: 50pfl7956 with the 2011-11-04 software installed.

    Have seen many posts on this problem, does anyone know if Philips is working on this problem and if this problem is expected to be fixed in the next software update?

  12. #147
    Diamond Member
    Points: 50,617, Level: 69
    Level completed: 62%, Points required for next Level: 533
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    5,989
    Points
    50,617
    Level
    69
    Thanks
    150
    Thanked 171 Times in 153 Posts
    Rep Power
    9
    Hi,

    I think Philips already wrote that this bug will be adressed...

    Toengel@Alex

  13. #148
    Silver Member
    Points: 1,031, Level: 8
    Level completed: 41%, Points required for next Level: 119
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Oct 2011
    Location
    Netherlands
    Posts
    50
    Points
    1,031
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    3
    Quote Originally Posted by Toengel View Post
    Hi,

    I think Philips already wrote that this bug will be adressed...

    Toengel@Alex
    Yes but when? It is incredible, that it is taking this long and Version 79 and 88 works almost flawless.

  14. #149
    Moderator
    Points: 76,044, Level: 85
    Level completed: 71%, Points required for next Level: 506
    Overall activity: 47.0%
    Achievements:
    Recommendation First ClassTagger First Class50000 Experience PointsNew Achievement!Veteran
    Philips's Avatar
    Join Date
    May 2010
    Posts
    810
    Points
    76,044
    Level
    85
    Thanks
    1
    Thanked 15 Times in 13 Posts
    Rep Power
    10
    Guys,

    A successor of the 14.84 firmware is on its way.
    Please read this.

    Regards,
    JuAn
    Forum Mod

  15. #150
    Gold Member
    Points: 6,624, Level: 24
    Level completed: 15%, Points required for next Level: 426
    Overall activity: 21.0%
    Achievements:
    1 year registeredTagger Second ClassNew Achievement!5000 Experience Points
    bluevoice's Avatar
    Join Date
    Oct 2011
    Location
    Amsterdam/Netherlands
    Posts
    361
    Points
    6,624
    Level
    24
    Thanks
    0
    Thanked 17 Times in 9 Posts
    Rep Power
    3
    Quote Originally Posted by Philips View Post
    Guys,

    A successor of the 14.84 firmware is on its way.
    Please read this.

    Regards,
    JuAn
    Thanks JuAn, this is great news. Will this be a Christmas present or more like a new year's present?

Page 10 of 11 FirstFirst ... 891011 LastLast

Similar Topics

  1. Replies: 23
    Last Post: 10-20-2011, 07:26 AM
  2. Replies: 8
    Last Post: 10-12-2011, 10:37 AM
  3. Replies: 8
    Last Post: 10-10-2011, 07:13 AM
  4. Replies: 124
    Last Post: 02-27-2011, 02:18 PM
  5. Replies: 68
    Last Post: 01-06-2011, 07:04 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •