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  1. #1
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    37PFL9606M/08 menu trouble or.....

    Hi there, first time on this forum, Tecnozen from Rome Italy.
    Just bought that fantastic tv one week ago, moreless, knowing it better, i found a non well specified bug.
    Following those steps:
    1 - watching normal digital tv channel;
    2 - long pressing INFO on the remote for program detail;
    3 - pressing OPTIONS to see tech details such as sound, language, signal strenght, signal quality;
    4 - going back to tv watching, by pressing EXIT or GO BACK button.
    BUG: once back on program, i try to change channel: it doesn' t work!
    EFFECT:
    1 - video turns black;
    2 - ambilight shut down;
    3 - after few seconds video and ambilight turn on.
    After that i can change channel and everything works fine.
    Those it happened to anyone else?
    Before going to assistance point pls help.......
    Thanks to anybody.

  2. #2
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    Hi,

    are you using the latest firmware (please check support website of your TV)?

    Toengel@alex

  3. #3
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    Hi Toengel,
    First thing done before installing tv, was to install new firmware

    "Aggiornamento firmware - Software
    Ultima versione: 000.014.084.000, 2011-10-19
    "

  4. #4
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    Hi,

    is this reproduceable every time? If yes, Philips has now a good description to find the error.

    Toengel@Alex

  5. #5
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    Yes Toengel.....
    Problem is reproduceable EVERY time!!!!

    Pls anybody can check on his own device if it happens like me or is just my TV problem.....
    TKS again!

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