42PDL7906K/02 "reset" problem

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Dear Support,

my 42PDL7906K/02 (brand new, firmware 14.084) has a very annoying problem: randomly the audio and ambient light go off for a couple of seconds then return to normal.
Sometimes this problem least longer, the audio, video, and ambient light go off, turning back after a while.

1400 Euro and the TV doesn't work...

Really disappointed customer.

[a_Tom]

can you see that the tv turns off? (power led?)

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can you see that the tv turns off? (power led?)

I'm not at home I can't check, but I believe it is a kind of reset.
Example: if I'm browsing YouTube, when the "reset" happens the TV revert back to the default input (HDMI 1).
It is a kind of reset, some time least 2 seconds, sometime 10 seconds.

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I can confirm that the problem is a kind of "reset", the stand-by led remains off while "resetting".
Philips tech support dont you think this problem on a brand new TV deserves some little attention?

[a_Tom]

so the led stays off, this means the tv is powered and does not go off...

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so the led stays off, this means the tv is powered and does not go off...

yes it is a kind of reset.

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Hello Philips support, there is anybody there!?!?

[Philips - Thomas]

Hi

in that case i can only suggest to get in Contact with the Local Call Center:
http://www.support.philips.com/suppo...jsp?COOKIE=off

Regards
Thomas