Is your Blu ray disc not playing back?

[tinman_GER]

1.67 is the latest software for SMxxxxxxxxxx, 2.22 the latest software for GS1Bxxxxxxxxxx. Same model, different hardware revisions and software branches.

[peptalk]

1.67 is the latest software for SMxxxxxxxxxx, 2.22 the latest software for GS1Bxxxxxxxxxx. Same model, different hardware revisions and software branches.

I know it did sound to simple;-)

[Beck]

Hi

Model BDP2800/12
System software version: 1.54
No updates available.

Problem: Frame jump every one or two second over the entire BLU-RAY film:
Title: Immortals
EAN: 5708758685023
Purchased in Denmark.

This is my first BLU-RAY film :-(
Same problem on a handful of other BLU-RAY titles borrowed.
All my DVDs are played nicely without any problems.

Hope, there is help for this model as well. / Beck

[Mike_G]

Model: BDP3000/12
Firmware: latest version

Title: Game of Thrones, complete first season
EAN 5000135244

As for a lot of other people here, the disc loads and then freezes with a black screen. Power cord has to be pulled in order to restart. Very irritating.

[Italy]

I see several firmware upgrades have recently been released to solve the audio and video problems when reproducing the "Harry Potter and the Deathly Hallows part 2", not the same for the BDP-7500SL/12 and BDP-7500BL/12 (2009 models of 7500). When do you plan to release a similar upgrade for these models as well? Thank you.

[Philips - Remko]

Hi Mike_G, Italy,Joe PT, Dalmate and Stochasticus


You all have a PM, please check your personal messages in your inbox.

Thanks

[joke]

When do you plan to have a fix for the BDP3200? Roughly ...

[paulshahz]

GAME OF THRONES - Season One Episodes 3-5
EAN - Don't know because Love Film have a sticker over the middle.
DEVICE - BDP3000
FIRMWARE - 1142.1
Problem: After inserting the discs - black screen. Device says "Play". Nothing happens. Have to hard reboot to restore any form of service and cycle happens again.

I notice that this is quite a common problem. I can't believe Philips haven't been able to fix it yet. Slow, horrendous process to get help. Think I'll give up and play it through my laptop Blu-ray

[jonny1234]

Having issues with: Hugo
EAN number: 5017239151828 (uk)
Model Number of your device: BDP3100/12
SW version installed on your device: 1.42 (downloaded this last night from your forums)
Exact problem faced: it gets about 30 minuets in and the picture and sound start jumping. tried all sorts of troubleshooting but it still happens. It would appear it's missing our frames or not buffering properly.

[Anndar]

Same Problem as Mike_G

Model: BDP3000/12
Firmware: 1142.1 (latest, afaik)

Title: Game of Thrones, complete first season
EAN 5051890079756

Is there a fix yet?

[MichaelAug]

Title: Åsa-Nisse Wälkom to Knohult
EAN: 7332421040390
Device: BDP9600/12
Firmware 1.63
Exact problem: Start to stutter after 2-3 minutes and then stutter each 4-5 minutes

[tinman_GER]

BDP3200/12
Serial No.: SM1A1114009824
Software: 1.73
Blu-ray: From Dusk Till Dawn (EAN: 5060223761916)

Jerky/stuttering video quite regularly. Most notably when actors move (see following GIF).

http://bit.ly/KhAX48

[joa]

Firmware: latest version

Title: Game of Thrones, \ season 1
EAN 5000138656

apparently a common problem: the disc loads and then freezes with a black screen. Power cord then has to be pulled in order to restart.
sometimes it just says "play" other times it says "HDCP ERR".

all other DVD's and Blu Rays work without any problem.

[Flinty]

BDP 7300/12
Firmware 11111.2
Driver BC3300 857353300

Disk Game Of Thrones
EAN 5051892074636

Played disk one once (very slow to start but no other issues), now the player freezes with PLAY on the display and a black screen. No response from buttons on the player or the remote. Have to unplug to clear. Same problem with disk two. Did not try the others.

When I try the software upgrade it tells me there is new software available, but offers the same version that is currently installed.



Edit; EAN incorrect.

[backhandguga]

"When I try the software upgrade it tells me there is new software available, but offers the same version that is currently installed."

I got that too. I wouldn't worry much about it. Just a simple glitch that could be easily corrected in the future versions.