Is your Blu ray disc not playing back?

[delambo]

Film: Titanic 3D blu-ray
EAN: Unknown - Love film rental
Model BDP5180/12
SW: 1.62


This seems a common problem from reading on other forums. When the player is connected to the internet the disc spools, then shows "unknown disc error". If I get this error then I unplug the player from the internet and "upgrade" the firmware to the exact same version that I am already running, I can watch the film if disconnected to the internet. As soon as I connect the ethernet lead again the problem re-appears. Titanic is not the only film that has this issue, and from a cursory google search it appears that I am not the only customer who has experinced this fault (although it does appear that I am the only one to find a workaround). If I never connect the player to the internet then the problem never comes back, it is only after I connect via ethernet. It seems to me that there is a firmware issue going on that probably needs addressing.

Thanks.

[Maverickunna]

My disc problem is well known and there are many devices, which had problems with the disc.

Player model: BDP 5200/12
Firmware: 1.67
DISC EAN: 4030521731028 (German)
Movie: Total Recall (2012) Extended Directors Cut

I have the already known issues with the sound dropouts. It starts after about 12 minutes and repeats very often in this movie. Sometimes the sound breaks for a full minute and then runs asynchronous. I got a replacement from SONY, but this second disk has the same issues.
A workaround helped me the first time: When I changed the sound output from BITSTREAM to PCM the sound works properly. But it gets downsampled so bad. I don't want to use this workaround anymore.
This disk has the "Cinema" version and the "Extended Cut" on it.
I also changed the HDMI cables but it didn't help.

Hope you can fix the issue with a SW update.

[HBH]

Hi,

I'm having issues with the following disc.
- Side by side
- EAN* reference number of the disc: 6768528396
- Model Number of your device: BDP5500/98
- SW version installed on your device: 3.71
- Exact problem faced: around 7 min 40 sec into the movie, the sound is on and off. This only happens to the audio track #1 (5.1 surround) but it's working fine for the track #2 (stereo). The issue is specific to the Philips player as I tested the disc with my PlayStation 3 and everything was fine.

[bdpuser]

- Movie: Taxi Driver (35-th Anniversary Edition Blu-ray)
- EAN: 5050629001938
- Player model: BDP3300 and BDP3280
- SW version: BDP3300: 2.61; BDP3280: 2.47

The problem is observed on both BDP3300 and BDP3280:
If you go to the Special Features menu and select any of the 3 audio commentary tracks, the menu freezes, rendering the remote useless. This happens in both Top Menu and Popup menu.

I tested the same disc in other players and this problem is present only in BDP3300 and BDP3280.

[CC2443]

Movie: Star Wars The Clone Wars Season Five
EAN: 3000050482
Player model: BDP3406/F7
SW version: BDP3406 2.41

Both discs will not load at all. Regular loading screen of the disc spinning for a couple seconds then it disappears and the screen stays black.

[bertie]

Finally it is 2014, happy new year everybody.!

This topic now runs for more than one year and still no update for my HTS homecinema system.
this year i will try other ways of convincing Philips, to listen to their customers and treat them as such.
hundreds of Blurays have been mentioned in this topic (Philips asked us to use this topic), but no real action from Philips.
Lets find out if twitter and facebook are the media that Philips will listen to.this topic seemt rather useless
i am disappointed and reading all 155 messages, i have not found one positive reaction

so sad, Samsung and Sony makes things better, now we wait for Philips!

[sr9yar]

yeah,
sad, very sad

mine has stoppped playing bds too
seems its easier to thow it out ((

[Arnoldv1702]

Another title which doesn't work properly on a philips BDP:

- Exact title of the disc: Lord of the Rings, The Motion Picture Trilogy
- EAN reference number: 8716777931585 (BD93158)
- Model Number of your device: BDP3100/12
- SW version installed on your device: 1.43
- Exact problem faced: First menu on disc, language selection, freezes. Only possible command is to scroll through both language options (NL and FR). Not possible to continue trough the menus this way. Result is a non-playable disc.

[fafling]

Model : BDP5180/12
SW version : 1.62

Title 1 : 2001 l'odyssée de l'espace
EAN 1 : 7321950798384

Title 2 : Blood diamond
EAN 2 : 7321910117675

Title 3 : Harry Potter à l'école des sorciers
EAN 3 : 5051889009351

Title 4 : Harry Potter et la chambre des secrets
EAN 4 : 7321910184721

Title 5 : Harry Potter et le prisonnier d'Azkaban
EAN 5 : 7321910156971

Title 6 : Hellboy
EAN 6 : 3333299848563

Title 7 : Layer cake
EAN 7 : 3333299894256

Title 8 : Paprika
EAN 8 : 3333299919850

Title 9 : XXX
EAN 9 : 3333299833989

Same problem on all discs : there's no sound on rear or center speakers when the soundtrack "ENG LPCM 5.1" is selected. There is some sound only on left and right speakers. HDMI audio is set on bitstream in the options.
I tried these discs on another blu ray reader connected to the same hardware and there is sound on the 5 speakers.
I have only one disc with LPCM 5.1 track where I have sound on the 5 speakers with BDP5180 : it's "Arthur et les minimoys" (EAN 3760062464642).

I found a possible cause and a workaround for this issue : apparently, if the player outputs Dolby Digital sound, then all subsequent 5.1 PCM tracks is outputted with sound only on left and right speakers. All the discs that I have that are affected by this bug have Dolby Digital sound in the menu and / or as the default sound track for the movie.

That's probably why "Arthur et les minimoys" has no issue : the menu has PCM sound, not Dolby Digital.

Now here's the workaround, which works for all discs where the film can be resumed after restarting the player :
- select the 5.1 PCM track in the menu, then start the movie (or switch to the 5.1 PCM track during the movie with the audio button or the pop-up menu). Now there should be some sound only on left and right speakers.
- put the player on stand-by.
- wait a few seconds, then switch the player back on.
The movie should resume automatically with the 5.1 PCM track being now outputted with sound on the 5 speakers.

[fafling]

Model : BDP5180/12
SW version : 1.62

Title : The sixth sense / Il sesto senso
EAN : 8717418144265

Same problem as usual with the PCM 5.1 soundtrack (no sound on rear or center speakers), but this time there's no workaround : the film can't be resumed after restarting the player, and before you reach the menu, some screens have a Dolby Digital soundtrack which trigger the bug.

[kuguardgrl13]

Getting "Unknown Disc" error on BDP2100/f7 (software version 2.24) purchased refurbished from Groupon. All blu ray discs are Region 1/A or, if unknown, purchased in the USA.

"Cinderella" EAN: 786936814057
"Frozen" EAN: 786936838923
"The Hobbit: An Unexpected Journey" EAN: 794043165344
"The Hunger Games: Catching Fire" EAN: 031398181521 80
"The Little Mermaid" EAN: 786936834321
"The Lone Ranger" EAN: 786936836370
"Mary Poppins 50th Anniversary Edition" EAN: 786936836110
"Monty Python and the Holy Grail" EAN: 043396341937
"National Treasure" EAN: 786936811346
"Disney Robin Hood" EAN: 786936834710
"Sherlock Holmes" film starring Robert Downey, Jr. EAN unknown, blu ray only version, steelbox case, purchased at Best Buy

[sonscope]

I had the 'Unknown Disc' issue with the Dutch Film on Blu-Ray 'Winter in Wartime' on my BDP7500/12 Player. I noticed that my firmware version was 1.12. I then checked the philips download page for my player and noticed that the latest version available was now 1.10. which was lower than my installed version. Via USB I downgraded the software on my player and the problem disappeared.

[bdpuser]

- Movie: Taxi Driver (35-th Anniversary Edition Blu-ray)
- EAN: 5050629001938
- Player model: BDP3300 and BDP3280
- SW version: BDP3300: 2.61; BDP3280: 2.47

The problem is observed on both BDP3300 and BDP3280:
If you go to the Special Features menu and select any of the 3 audio commentary tracks, the menu freezes, rendering the remote useless. This happens in both Top Menu and Popup menu.

I tested the same disc in other players and this problem is present only in BDP3300 and BDP3280.

Still no signs of a firmware update... This thread is useless. Those models are not that old but Philips seems to have abandoned any support.

[bertie]

Hi everybody , i am back again, still with the same problems
no firmware upgrade.
i checked all my Philips machines: HTS 7520 sound cinema, my TV 42PFL5405H and my mediaplayer HMP 3000

all bought ca 2011 because this time i wanted a good well known brand, and not my Lidl or Aldi , medion machines with 3 years guarantuee and pick up service..

no no no this time more money spend on Philips.

what a disappointment , the update on firmware will only follow 1 yaer and then it is finito, no more backup

look at this topic last for two years now, all good people indicating BD that do not play
result.....NOTHING
Samsung apparently backs new models up with min 4 years firmware upgrades.
so next time .....

bye all..

[Jasonj]

Model : BDP5180/12
SW version : 1.62

Title : The Wolverine 3D
EAN : 5039036063487>

Unknown Disc error for the 3D blu-ray disc, but the other discs (extended and theatrical release - non 3D) work fine. Other 3D discs such as Lego Movie 3D and Avatar 3D work fine