Is your Blu ray disc not playing back?

[marty615]

I can confirm the problems:
Current problem with blurred 3D video:
Der Hobbit 3D
EAN 5051890140562
Philips BDP3380/12
Firmware v.2.59

[AndreasP]

Having the same problem with 3D on The Hobbit
EAN: 7391772200839

Model: BDP5200/12
Firmware: 1.61
TV:47PFL7606/12

My nice movie evening was a disaster....Philips, making things better.....not anymore

[rocc]

Luckily I paid this player € 140 (BDP5180/12) with 10 bluray discs available (among a selection), otherwise it will be outrageous with problems encountered two years after its purchase.
Unknown disk message with combo french édition dvd + bluray "rien à déclarer" and "alice au pays des merveilles" (tim burton) .
Disk "alice" is new (unwrapped and received yesterday). and does not pass! Unknown disk drive displays.
I am very angry
The French media philips talking up the info to the appropriate department to develop an update, but I think a mechanical defect or optical drive. we see that the reader can not read the disks and finally displayed "Unknown Disc".
Strange, other bluray operate without difficulty.

barcode :
combo bluray alice (zone B/europe) : 8 717418 268756
combo bluray "rien à déclarer" 3 388330 040147 + 5218895 (zone B/europe) .
If you could speed up the search for the cause of the malfunction and thus make them readable disk.

I plan to leave for another brand philips if not solve the problem .

Thanks you

[ibrowse@tiscali.it]

Title Blu-ray disc: Equilibrium
EAN: 8031179932818
Device: BDP3000/12
SW version: V1142.1

Once inserted the disc into the player does not play the movie.
Do not start.

[bertie]

Come on Philips , lets get cracking!!!
i can see many software updates for the new machines, why do you forget your customers with sound systems of two years and older???
the complaints are getting more and more .
Lets make things better

[AaronP041]

Film: Weekender
EAN: 5060116726695

HTS 9140/12
Software V56

Disc tries to loads then ejects the disc.

Disc is undamaged purchased through Amazon.co.uk
Disc plays on Laptop with Power DVD 10.

The HTS plays all my other BD and normal DVD's

[fafling]

Model : BDP5180/12
SW version : 1.62

Title : Le drôle de Noël de Scrooge 3D
EAN : 8717418284268

When reading the 3D blu ray with english soundtrack and french subtitles, if you move the subtitles, the reader stops responding to commands. Then, if you press the power button, "standby" is displayed on the reader but the film continues. The film eventually freezes after a few minutes. The reader has to be unplugged from mains to be stopped.

Same problem with :
Title : Destination finale 5 3D
EAN : 5051889219286

[LeGlaude]

Film : Salt
EAN : 8712609662894

Film : Le Cinquième Elément
EAN : 3607483163887

Player : BDP7500S2/12
Software : 1.63

Some strange noises during 10 seconds and then "Unknown Disc".
Can be played on another bluray player.

[Toengel]

Hi,

did these BDs worked in the past? If yes, then the loader unit may be defect - service i needed.

Toengel@Alex

[Rinde]

Film : Game of Thrones Season 1
EAN : 5051888099810

Film : Beyonce I am... world tour
EAN : 886978081896

Player : BDP9600/12
Software : 1.63

Both blu-rays play, but after a while the screen shows white/green stripes. Even if I stop the bluray and the screen goes back to the home menu, the stripes stay. Only after ejecting the discs the screen goes back to normal. Anyone else have seen something similar?

[bluevoice]

I can confirm the problems:
Current problem with blurred 3D video:
Der Hobbit 3D
EAN 5051890140562
Philips BDP3380/12
Firmware v.2.59

@marty615 and AndreasP

Seems that the left and right eye frame are inverted on this title (just like "Prometheus" and "Life of PI"). There's a software update (coming) to address this. In the mean time, try watching the movie with the 3D glasses upside-down

[Toengel]

Hi,

for BDP3380 an Update is available. Other devices, which have the left/right problem:

http://www.supportforum.philips.com/...ll=1#post45683

BDP5200 is in the pipeline...

Toengel@Alex

[bluevoice]

For HTS8562/12 an update version 1.58 is also available to add automatic detection of the inverted left - right eye frame on some 3D Bluray titles. No need to turn the 3D glasses upside down anymore

[The_One_Known_As_Hansen]

Having problems with Breaking Bad Season 3 (only disc 2-4) disc 1 Works fine.

Film: Breaking Bad The Complete Third Season
EAN: 5051162304012
Model HTB9550D/12
SW: 1.09.01

The discs (2-4) loads fine and the disc own menu also loads fine, after language and subtitle selection and episodes selection the warnings starts, but after 9-12 sec the system freezes completely and the standby bottom is only thing working.

This happens on disc 2-4. Not a single episode on the discs 2-4 starts. I've got the disc replaced once and it's still the same. have also tried playing the disc on my PC and another brand of DVD player and they Works fine.

[bertie]

Hello Philips,
149 reports now on this item , sadly enough not many from Philips indicating that a solution is near.
my hts 7520 still does not play the latest blu rays and no update is available.
the machine is only three years old , support should run for at least 5 years.
i cannot imagine that peaple buy a new set every year.
we all choose for philips since we knew it as a top brand ,good quality etc
this way we cann all choose cheap brands and exchange every two years!!!!
plse reply to the thread.
thank you.