Is your Blu ray disc not playing back?

[Oscar]

Was in contact the other day with support and they told it was not taking that long anymore.... Have my son waiting to see it

Rgds

[maumau]

We can reproduce the issue of the disc " Harry Potter and the Deathly Hallows", and we are working on providing a solution for this.

I can not give you any dates as always.

any (good) news ?
It's quite a lot we are waiting for a solution. I would like to watch this movie for the second time ...

[joke]

Hi maumau,

have you tried to start the movie by selecting the first chapter instead of starting the
movie out of the menu? This was my workaround but don't ask me why it worked ...

[Toengel]

Hi,

NEW: System Software Version 1.62 for BDP9600 and BDP8000

• Fixes the stuttering playback issues found on the Blu-ray disc Harry Potter and the Deathly Hallows: Part 2.

Toengel@Alex

[maumau]

@ joke
no, that method doesn't work in my case, but ..... THE NEW FIRMWARE 1.62 FIXES THE PROBLEM !
Now the movie is better than ever (finally).
Well done Philips !
The picture quality of this player is really very very high.

[zolee77]

That's great Philips! But when comes the new firmware release for the BDP5180/12 player, what is solve the "unknown disc"(Harry Potter Deathly Hallows part 2 disc 2. (special features disc)) error? Thanks!

[Nalle Pu]

Hi, i am new here.
My device BDP 7600/12 Firmware 1/42

My Problem: i recorded a HD TV Movie with eyetv on my mac and burned with toast a BD-R SL.

Playback is not Ok on the BDp7600/12. I think everybody describes this as stuttering.. ( microsjumps).

Thank you for your help

[Monkey]

Hi there

After two weeks my BD Player is back....and repaired.
The laser was damaged...and all Blue Rays working fine after repair.
Thanks Remko
Have a nice day

[SimonS]

HI

WORLD INVASION: BATTLE LOS ANGELES EAN 5903570067334

model BDP3100/12 firmware 1.42

problem: "UNKNOWN DISC" error

please help !!!!

[Philips - Remko]

Dear SimonS,

For the "unkwown disc" error, this may be cuased by loader issue. This has to be checked by the service centre. Please make sure that once your device will go there that you include the disc that gives this error message.

Please contact your local centre for any further assistence www.philips.com/contact

Kind regards,

[john_snow]

Title: Game of Thrones - The complete first season
EAN: 5051892074636
Device: BDP5200/12
Firmware: 1.42
Problem: After inserting the discs - black screen. Device says "Play". Nothing happens.

[Oscar]

Hi John,

But is it not even loading.....I have the thing with my Star Wars set that I have to wait for some while before it works......give it some time

[Toengel]

Hi,

also try to deactivate your network connection.

Toengel@Alex

[john_snow]

After some restarts, "Game of Thrones" appears to be working now. It takes a while, but it works.
Cannot reproduce what happened before.

[Kuno28]

1
Title Blu-ray disc: Paul
EAN: 5050582849271

2
Title Blu-ray disc: Four Lions
EAN: 4042564131581

3
Title Blu-ray disc: Slumdog Millionär
EAN: 4260170490148

They are all German blu-rays.

Device: BDP5180/12
SW version: 1.50

The drive makes strange noises for some seconds and then the player says "Unbek. Disc" (=unknown disc).

PS: The blu-ray drive in my PC plays the discs without problem.