View Poll Results: [POLL] Did the upgrade to FW v14.95 solve the "Flashing Ambilight" issue for you?

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  • Yes: FW v14.95 solved the issue for me.

    0 0%
  • No: v14.95 did NOT solve the issue for me.

    6 100.00%
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  1. #31
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    Hi doener Which Model is your TV?

    Quote Originally Posted by doener View Post
    I also confrim this flashing.
    I can see it from time to time while playing in 3D with the PS3.

    It would be nice if it could be fixed with a FW update. currently i have the old fw on it.
    Hi doener,

    Could you please let us know the Model No. of the TV you have. It could prove really useful as we could compile a list of models affected.

    Thanks for joining the thread by the way and sharing your experience.

  2. #32
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    Hi everyone...
    I live in Italy and I've recently bought a 42" PFL7606M...
    This morning i've tried to play Batman Arkham City in 3D on the Xbox...same problem here....ambilight flashes white...even when turned off...
    The ambilight works fine when play any other 3D movie or BR...

    I really hope that Philips could solve this annoying problem...
    So far i'm really happy with my TV... :S

  3. #33
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    So its definitley an issue on Xbox 360 too

    Hi Lucagalantino thanks so much for joining this thread and sharing your experience with us all.

    Dyna also had experienced the problem with both the PS3 and the Xbox360 but most of us seem to be PS3 owners.

    I too am hoping for a quick resolution to this issue as I have been dealing with it for some time now.

    Thanks again.

  4. #34
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    Flashing Ambilight also occurs when (for example) watching Avatar in 3D (Sidy-By-Side) from a computer, connect by HDMI.

    Affected model: 47PFL7606H/12

    If it helps I can try to record the problem with a Digital Camera and post it on the forums.

  5. #35
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    Thanks Marco W - could you do a few more tests?

    Thanks for joining the Thread Marco - I am sorry to hear that you are experiencing flashing ambilights on your Philips TV too.

    Its interesting to me that you are the first to post an issue with a TV that is not a 42" model (I was going to try upgrade to get away from this issue).

    Do you have any 3D games for your PC that you could try?

    Do you have a games console (PS3/360) that you could try? and if so let us know the results.

    Thanks again for joining the thread.

  6. #36
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    Let down by Philips - Extreme disappointment

    Hi all,

    I just wanted to let you all know how Philips are treating me with regards to my second faulty 7000 series TV.

    As you know from the thread, I have purchased 2 7000 series ambilight TV's. The first - 42PFL7606h/12 and the current one 42PFL7666T/12, both have the same issue. I returned the first one back to Pixmania for a refund, as the only thing Philips would offer was to take it away and have someone open it up and try and fix it. As I don't want a refurbished TV I did not take them up on this offer. I went out and spent an extra £100 on the next model up from a local authorised Philips dealer, which unfortunately has the same problem.

    I have been speaking to Philips for the last 2 weeks about my second TV and to say I am disappointed with their response is an under statement. Not only has nobody from Philips actually responded to this thread to acknowledge the problem, that many others are experiencing, they are not offering any other resolution than the first time round. Firstly to upgrade the firmware (done making no difference), secondly take the TV back to the retailer (80 mile round trip and a lot of hassle) or thirdly have a local repair centre open my brand new unmarked TV and tinker with it! I did not pay this much money to end up with a refurbished TV!

    According to the Philips person I spoke to today (although he was not in Technical, he said) they are working on a software fix - if this is the case, why do they need to send my TV away to be opened up???

    I have now witnessed the flashing ambilight whilst 3D gaming issue personally on 3 7000 series TV's, two in my home, and the other on a retailers display model, and with all the others posting on this thread that are also experiencing the issue, why will Philips not acknowledge the problem by responding in this thread?

    I would have expected more from a reputable company like Philips, being a high end respected manufacturer, with regards to resolving this issue. I would want them to bring me a TV that they know works and does what I have paid for it to do and then take away my faulty TV to repair and then sell on as a refurbished model.

    All in all this whole experience has been a nightmare, doing everything that has been asked of me by Philips (I've been on the phone with them many times and my case file must be bursting) I now ask Philips to do what I (the very unhappy customer) ask of them, bring me a TV that works! (Please!)

  7. #37
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    Hi Guys

    as indicated in the other Thread, please all set the Ambilight to cool White.

    Regards
    Thomas

  8. #38
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    Quote Originally Posted by Philips - Thomas View Post
    Hi Guys

    as indicated in the other Thread, please all set the Ambilight to cool White.

    Regards
    Thomas
    Firstly I would like to say a big thanks Thomas for joining this thread.

    I did try setting the ambilight to Cool White as indicated in the other thread but this does not resolve the issue, it merely makes the ambilights flicker instead of flash !!

    I also posted the fact that it didn't work in the other thread some time ago.

    Setting the ambilight to cool white seems to me a very poor attempt to mask the problem by having the ambilights on all of the time. Surely this cannot be the official Philips fix?!. What if you wish to switch the ambilights off? or use the dynamic setting?

    I thanked you for joining the thread at the beginning of this reply and I meant it but I do feel the need to say that I and others have been dealing with this issue for over a month now and just saying "set the ambilight to cool white" & inferring that the fault it has already been resolved in another thread is disappointing.

  9. #39
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    First of all, thank you Mr. Edd for all your tests on the topic.
    I as well want to state my big disappointment. How is it possible to ignore such a problem, stated by that many users...
    This "Set the ambilight to Cool White" solution is like telling a person with a broken leg to simply not to move, just with the difference that this problem won't heal in the same way....
    If this is really supposed to be an "official solution" for the problem, I certainly won't buy another philips tv, but instead buy a product of an other brand and just attach 2 LED-Bars behind the screen. It would pretty much work in the same way, just better: when it's closed, it most certainly won't flash a bit...
    It's simple as it is: fixed the problem by solving this issue simply with the firmware... It most definitely is a firmware problem. If it's hardware based, this would call for a recall of like all tvs of at least the current 7000 Series.

    One more thing: please care about it. I really love your ambilight screens, but the disappointment is really starting to overwhelm my sympathy for your products...

  10. #40
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    Let down by Philips - Extreme disappointment

    I bought a brand new Philips TV ( 42pfl7606h ) it cost £800. It didn't work correctly (the ambilights flash intermittently when playing a 3D game or in dual view mode).

    Philips said - update the firmware - so I did and it made no difference.

    Philips said - its faulty - so I sent it back to the retailer for a refund.

    I bought another brand new Philips TV. This time I bought a better model ( 42pfl7666t ) it cost me £900. It does not work correctly (the ambilights flash intermittently when playing a 3D game or in dual view mode - same fault).

    Philips said - update the firmware - so I did and it made no difference.

    Philips said - set the ambilights to "Cool White" a pathetic half baked "solution" that does not even do what was intended (hide the problem).

    Philips said - we will take it in, have someone open up your TV and "fix" it (no TV for 10 days, and when returned its no longer a brand new TV, its one that has been opened up and put back together again) - no thanks.

    Philips said - send it back to the retailer and get a refund or replacement. Its a minimum 80 mile round trip. I have already taken a PS3 to that retailer and tried it on the demonstration 42plf7666t and guess what - you guessed it - same fault!!

    Meanwhile I've been on this forum Posting my tests and experiences along with many others who have the exact same issue on different models across the 7000 series TV range. Great people. Very good customers of yours PHILIPS. Its very frustrating for us all.

    Anyone feel like buying a PHILIPS TV ????

  11. #41
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    @MrEdd

    I have the 55 inch Version of the 7606k 02 now with the new 14.93 fw but the flashing ambilight with the ps3 in the 3D Mode stays. it also dosent matter if I play games in SBS mode or games in 720p 3D mode which the tv automatically recognizes. I haven't seen this issue with 3D blue rays in the ps3. My ambilight is set to the biggest separation and full power.

    I would buy the tv again. Its not a big thing for me. Other brands don't have ambilight. I prefere ambilight with some issues in 3D mode with the ps3 before not having it at all. With my tv it's just a really short flash. Comparing to old games with a light gun when you fire.
    Last edited by doener; 12-26-2011 at 11:02 AM. Reason: Addeda statement

  12. #42
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    Hi all,

    Tnx all for your valuable feedback. The "flashing AL" issue is currently under investigation.
    As soon as we have a solution, it will be communicated.
    PS. The advise to set it to "cool white" was of course an intermediate solution.

    Rgrds,
    JuAn
    Forum Mod

  13. #43
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    Thanks for the update doener

    I have the 55 inch Version of the 7606k 02 now with the new 14.93 fw but the flashing ambilight with the ps3 in the 3D Mode stays. it also dosent matter if I play games in SBS mode or games in 720p 3D mode which the tv automatically recognizes. I haven't seen this issue with 3D blue rays in the ps3. My ambilight is set to the biggest separation and full power.

    Thanks for letting us know your model and firmware.

    The issue you are experiencing is the same. Hope Philips can resolve it soon.

  14. #44
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    Quote Originally Posted by Philips View Post
    Hi all,

    Tnx all for your valuable feedback. The "flashing AL" issue is currently under investigation.
    As soon as we have a solution, it will be communicated.
    PS. The advise to set it to "cool white" was of course an intermediate solution.

    Rgrds,
    JuAn
    Thank you JuAn for joining the thread.

    I there any way you and keep us informed of the progress you are making. for instance can you let us know that you have confirmed the existence of the problem in your test lab? Once confirmed can you let us know (as soon as you know) if this is a hardware or firmware issue? Once that is established it would be great if an estimated fix date could be given.

    Also I am very relieved to hear that setting the ambilights to "cool white" was just an intermediate solution.

    Thanks again for joining the thread JuAn.

    Kind regards.

  15. #45
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    Dear JuAn,

    thank you for the feedback.
    I'll look forward to your solution.

    Best regards,
    D

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