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  1. #1
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    Cool RE: Problem with HTC3560/12

    In June 2011 I bought a Bluray player (HTS3560/12) from Germany and had it delivered to my home address in Malta (Europe) . Since then I never connected it as I was renovating my house.

    Upon doing so last week, the Bluray player gets stuck on "Starting" and there is no picture, whether from HDMI cable or cinch. I have tried with 2 TVs but nothing happens. The only two commands that work are Power on/Off and the "Source" - changing to Disk, USB, AUX etc. But still no picture. The bluray tray does not even open...

    The only thing I have not tried was to connect the speakers to the Bluray player (that come with it). But I suppose that the Bluray still should work even if the speakers are not connected.

    Do you have any tips or advice in this regard? Is this a warranty case (i.e. a defect in the system)? Since it has a world-wide warranty, can this repaired under warranty locally (i.e. through a local distributor? since Philips has no direct presence in Malta).

    thanks in advance

    and kind regards

    cicero

  2. #2
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    Knowing you ahve no image I would advice your dealer...but since you bought it in Germany that will be difficult. Try the local call centre

    Bye

  3. #3
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    as long as you have the receipt / proof of purchase, i guess the device is still under warranty terms

    better check call centre...

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