NetTV access problems

[Up4Si]

Hello,

Few months ago we bought BDP7500B2/12 and now we have connected it to the router via UTP cable and set up the network. Local browsing works fine and internet line also appers to be present becouse as soon as we finished with network setup our BDP updated its firmware from Philips server to version 1.53. But when trying to open NetTV menu we get the following message: "Could not connect to Internet. Please check the router is turned on." The router is turned on, firewall has been disabled and like I said, BDP also updated from the Philips server so I assume the line is present as well. So what should I do next? Our BDP ethernet MAC is: 00-25-98-04-3E-B7. I post MAC address becouse somwhere on the forum I found a thread with same problem and a Philips mod answered that MAC address should be sent to nettv.support@philips.com. I did that, I sent my MAC addres and problem description to that email address but no one is responding. I also tried to contact our local Philips center but in our country there is a support only for TV sets and so they can't help me on the BDP issue. Can you please help me to resolve this issue. I'd hate to take the BDP back to the store.

Thanks!

[Toengel]

Hi,

try to update your BDP via USB stick to version 1.60 (see support website for the software and the instructions). REMOVE ANY DISC BEFORE UPDATING!

Toengel@Alex

[Up4Si]

Toengel, I aready did that. First BDP automatically updated itself to version 1.53 from Philips server but becouse NetTV was still inaccessible I went to Philips support page and found out that there is version 1.60 released. So I downloaded that version, extract it to the root folder of my USB drive, put the usb into BDP, remove the disc and navigate to the update section and updated the firmware from my USB stick. So my current version is 1.60.

[Kiro]

Hi Up4si,
have you already tried to restore the default settings after the sw upgrade? Then try again to access the Net Tv portal.
A.

[Up4Si]

Kiro thanks! I just did that and it works! Many, many thanks!

[Kiro]

Hey, glad it worked!!

Sometimes a good reset it worth it!!

A.