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  1. #1
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    Firmware (Version: 7.56S) problem

    Hi there,
    I just updated my device using the build in online version check.

    Now I keep getting the following (annoying) results:
    - touch screen changes colours (like a negative image of a photography)
    - touch screen splits/is offset
    - devices freezes

    How can I roll back to the previous firmware???
    Please!

    Thank you

  2. #2
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    Hi,

    try to unplug your device and wait for some minutes... maybe it helps...

    Toengel@Alex

  3. #3
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    Indeed unplug and then reset to factory. After reinstall again and that should help

  4. #4
    Philips - Gary
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    Hi stream1,

    I'm sorry to hear you are having issues after installing the latest firmware. Unfortunately it is not possible to roll back the firmware.

    I would recommend resetting the device as suggested by Toengel & lucas as you shouldn't be experiencing these issues and a reset should help.

    If the problems persist please come back to us so we can look into it.

    Kind regards,

    Gary

  5. #5
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    Dear all,
    thank you for your postings.
    I have tried as you suggested: unplugged - waited several minutes - reset to factory - unplugged - re-plugged... you name it... (btw: I studied computer science and had thought I was an able user - but I surrender! - there seems to be no pattern apparent to me that makes the unit freeze)

    NO CHANGE - the unit often times freezes on shut down so I have to unplug the power cord. It really is annoying even though my wife and I have been trying to get used to it - I am thinking of getting a remote control operated power plug as a work around.

    The concept of the device I love and when it does what it's supposed to do I love it to - just very frustrating to have to live with less usability and enjoyment since the update.

    When will the next update be published? And please find a way to roll-back the firmware!

    Thank you

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