3 types of TV’s having difficulty to connect

[cmulder]

Indeed Mark, NetTv is doing fine now on our 32PFL9606H/12. Needed to register again but the link to the default language in the automatic generated e-mail failed, so no valid registration is possible but I was registerd already on the 5th of December.

Carel - PA0CMU

[LaForge]

Hello!

I am happy to report that 32PFL9606H/12 is able to connect again.
xxPFL9705H/12 is not yet solved.

Sorry, unfortunately not yet. My 32PFL9606H/12 is not able to connect, same error message.
"Philips Server not found" "Philips Server nicht gefunden"

BYE

[Anno]

We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
They are:
32PFL9606K
46PFL9715K
40PFL9715K
We are investigating the cause.
I apologize for the inconveniency caused.

I have the same problem with my 46PFL9715. When will there be a solution available?

[joao.mallmann]

I have de same problem with the model 40PFL5806D/78

Yesterday I updated the firmware to the latest version of the Philips 000,014,089,000, 02/12/2011.
All LAN connections work, but does not connect the TV ONLINE.

Any solution?

We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
They are:
32PFL9606K
46PFL9715K
40PFL9715K
We are investigating the cause.
I apologize for the inconveniency caused.

[Vilsen]

Net TV on my 46pfl6626t suddenly stopped working. I use wireless with Philips adapter. Wireless connection with my laptop through Phlips mediaconnect and/or windows media player works fine. I used net-TV without problems for some weeks, now it is completely gone. My wireless internet in the house works fine with all other hardware - my own laptop, my wifes laptop, temporary visitors laptops, mobile smart phones etc. What to do?

[lange]

Beste Mark,
My 32PFL9606H/12 can again connect to NetTV. That is good news !!
But after all the "stories" I was told via 0800, I hope you can also tell us in the Forum what happened ? What can we expect in future ?
Thanks in advance - lange

[jthomi]

Thanks Mark for your help and assistance. Seems to work now! :-)

[Vilsen]

Same here as for Mark - Net-TV suddenly works again. After one week off. What is actually happening, Philips? Or, maybe, what happend, Philips, that you have not been telling anybody?

[jason-br]

40PFL5806D/58 is still *offline*.

[Philips - Mark]

Sorry, our mistake.
A portal upgrade performed on December 7 hampered the connectivity performance of several TV types.
It took lots of logging and data analysis to detect and correct the systems.
In the personal messages to users I asked for Ethernet MAC addresses needed to be able to perform logging on TV’s in error.
All was corrected and TV’s make efficient and secure connections again.
If your TV still fails connection, please send your Ethernet MAC address via a personal message to me.

Put the TV on a normal TV channel.
Press 123654 on the remote control
Now you see the Customer Service Menu; CSM1
Press the down button on the remote control, 2 times.
Now you see CSM3. There the Ethernet MAC address is mentioned.

[jason-br]

Sorry, our mistake.
A portal upgrade performed on December 7 hampered the connectivity performance of several TV types.
It took lots of logging and data analysis to detect and correct the systems.
In the personal messages to users I asked for Ethernet MAC addresses needed to be able to perform logging on TV’s in error.
All was corrected and TV’s make efficient and secure connections again.
If your TV still fails connection, please send your Ethernet MAC address via a personal message to me.

Put the TV on a normal TV channel.
Press 123654 on the remote control
Now you see the Customer Service Menu; CSM1
Press the down button on the remote control, 2 times.
Now you see CSM3. There the Ethernet MAC address is mentioned.

Hi, Mark,

I've already sent you my TV's Mac Addresses of both wired and wireless. I'm not sure it does help you in any way.
Please, let me know if I really need to send those again.

Thank you

Jason

[Philips - Mark]

Hi, Mark,

I've already sent you my TV's Mac Addresses of both wired and wireless. I'm not sure it does help you in any way.
Please, let me know if I really need to send those again.

Thank you

Jason

Should be working now. Please confirm.

[cogu]

Should be working now. Please confirm.

Hi Mark,

I sent you via PM my MAC address again. Here in my 40PFL6615D/78, Nettv still doesn't connect.

[jason-br]

Should be working now. Please confirm.

Good Morning, Mark,

Good news: it is working! Thanks for your support.

Jason

[Philips - Mark]

Hi Mark,

I sent you via PM my MAC address again. Here in my 40PFL6615D/78, Nettv still doesn't connect.

Cogu,

You need to load the latest software. HERE!

Regards,
Mark.