3 types of TV’s having difficulty to connect

[Falke]

It cant be, that i still wait since November that Philips fix the issue with the NetTV.

I was until yet a big fan of Philips, but this kind of support is an ribaldry !!

[Frank Haupt]

Hi Mark,
wasnt using the TV a while, experienced problems with Nettv from December. Meanwhile wrote to consumer care, response so far a huge questionaire. Did reply and now waiting for response/solution. Searching the net I found that I dont seem to be the only one - could it be that the solution for me is the same like for the other guys?
My equipment 40 PFL 9715 K02, SW Q5551-0.9.22.0
Best regards Frank

[Frank Haupt]

Thanks to Mark for his prompt support - its solved with a new software. The question is really, why this type of perfect support doesnt work if you just contact consumer care, I guess Mark has fixed it for tens or hundreds in this forum but the rest stays probably somewhere in the queue.
Frank

[Toengel]

Hi,

firmware 9.25 for 9715 series has been officially released. Feedback on that firmware: http://www.supportforum.philips.com/...5-(2010-models)

Toengel@Alex

[Anno]

Updated to the new firmware version 9.25 and...after deleting my Net TV memory in configuration
and registering my device once more...Net TV works again on my 46PFL9715K - finally!

I can say that it now works more smoothly than before. Net TV page shows up fast. Before it failed to work at all for my TV I already faced some annoying delay in connecting to the Net TV portal. Now it is up in a second.

...and now I'm curious about when the announced new Smart TV portal will start up and whether it will work properly on my TV.

Anno

[Toengel]

Hi,

the new SmartTV portal was annouced for "all connected devices"... So, for all NetTV devices...

Toengel@Alex

[balza19]

On my TV (37PFL8605M/08) doesn't work NetTV from 1 month (approx).

Today I chat with Help Desk and the operator told me to reset the TV and redo the test... useless indication.

I discovered that new firmware is available for my TV since december 2011.
But it is possible that Philips don't send any email to notify this update ?

So, I've installed new firmware and now it works.

Please PHILIPS: notify availability of update (I've allowed this kind of communication from Philips in my profile).

Thanks

[floriano]

Don't contact the repair center :
1) Downgrade to FW 140.34
2) Upgrade to FW 140.40
3) Upgrade to FW 140.46

Enjoy your NetTV!

HI jerome,
i' have the same f***ing problem.
Can you please indicate me where i can find the old firmware versions.
I try also this procedure....before i put the tv over the balcony.

Thankyou

Floriano

[Gerrit van Bruggen]

Hi Mark (and others if they can help),

On 6-2-2012 I send you this PM:

42pfl7675H/12 no net-TV anymore
Hello Mark,

I hope you can help me, like you could with a lot of others as I saw on the forum.
My TV (42PFL7675H/12, SW version: Q5551-0.140.46.0, MAC: 18-8E-D5-07-AB-27)
won't connect to the net-TV server. This always worked before, but begin december it went wrong. After the latest sw update (begin januari: 140.46) it worked again for a few weeks but sinds about a week it stopt working again !!!!
Resetting, clearing net-TV memory, nothing helps.

Please make it work again.

Thanks on forehand.

Best regards Gerrit

Until now i had no response and NET TV stil doesn't work!!!
Please help !!

Gerrit

[lange]

Beste Mark,
What happened ?
My NetTV worked without any problems for nearly two months and when I tried to use it this afternoon : it started up slowly and once it did it was a new lay-out and a new name (Smart TV). And when I closed it and tried again later, I only saw the 5 or 6 little balls at the bottom move from left to right - for nearly an hour ?? But the NetTV menu did not appear !!

What happened ?? Why did you guys decide to change the new lay-out once again ??

Hope to hear from you soon - lange

Beste Mark,
My 32PFL9606H/12 can again connect to NetTV. That is good news !!
But after all the "stories" I was told via 0800, I hope you can also tell us in the Forum what happened ? What can we expect in future ?
Thanks in advance - lange

[Ykewobben]

My 40PFL8606H/12 can not reach THE Philips server. Any suggestion?

[Robbin]

Don't contact the repair center :
1) Downgrade to FW 140.34
2) Upgrade to FW 140.40
3) Upgrade to FW 140.46

Enjoy your NetTV!

Where can I get old firmware for my 37PFL8605K?

I found the page for the 9xxx series but not for my tv.
Hope you guys know where to get it so I can finally watch NetTV! Previous downgrade didn't work but was with different FW than mentioned above.

Thanks in advance!

[Kgb]

Hello,

I have 32PFL7605H and have the same problem as Jaap had in post #33.
Should I call the repair center too?

[niiico]

Hi,

I have a 8505K and have the "term of use" problem that blocks the access to Net TV. I recently upgraded to 140.48 fw. I tried to downgrade to 140.34 as explained on the offical phillips faq but my tv refuses to downgrade with the supplied fw.

What do I do now?

[Toengel]

Hi,

try: http://www.supportforum.philips.com/...ull=1#post3176

Toengel@Alex