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  1. #76
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    40PFL9715k/02

    It cant be, that i still wait since November that Philips fix the issue with the NetTV.

    I was until yet a big fan of Philips, but this kind of support is an ribaldry !!

  2. #77
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    Hi Mark,
    wasnt using the TV a while, experienced problems with Nettv from December. Meanwhile wrote to consumer care, response so far a huge questionaire. Did reply and now waiting for response/solution. Searching the net I found that I dont seem to be the only one - could it be that the solution for me is the same like for the other guys?
    My equipment 40 PFL 9715 K02, SW Q5551-0.9.22.0
    Best regards Frank

  3. #78
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    Thanks to Mark for his prompt support - its solved with a new software. The question is really, why this type of perfect support doesnt work if you just contact consumer care, I guess Mark has fixed it for tens or hundreds in this forum but the rest stays probably somewhere in the queue.
    Frank

  4. #79
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    Hi,

    firmware 9.25 for 9715 series has been officially released. Feedback on that firmware: http://www.supportforum.philips.com/...5-(2010-models)

    Toengel@Alex

  5. #80
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    Updated to the new firmware version 9.25 and...after deleting my Net TV memory in configuration
    and registering my device once more...Net TV works again on my 46PFL9715K - finally!

    I can say that it now works more smoothly than before. Net TV page shows up fast. Before it failed to work at all for my TV I already faced some annoying delay in connecting to the Net TV portal. Now it is up in a second.

    ...and now I'm curious about when the announced new Smart TV portal will start up and whether it will work properly on my TV.

    Anno

  6. #81
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    Hi,

    the new SmartTV portal was annouced for "all connected devices"... So, for all NetTV devices...

    Toengel@Alex

  7. #82
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    On my TV (37PFL8605M/08) doesn't work NetTV from 1 month (approx).

    Today I chat with Help Desk and the operator told me to reset the TV and redo the test... useless indication.

    I discovered that new firmware is available for my TV since december 2011.
    But it is possible that Philips don't send any email to notify this update ?

    So, I've installed new firmware and now it works.

    Please PHILIPS: notify availability of update (I've allowed this kind of communication from Philips in my profile).

    Thanks

  8. #83
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    Quote Originally Posted by jerome View Post
    Don't contact the repair center :
    1) Downgrade to FW 140.34
    2) Upgrade to FW 140.40
    3) Upgrade to FW 140.46

    Enjoy your NetTV!
    HI jerome,
    i' have the same f***ing problem.
    Can you please indicate me where i can find the old firmware versions.
    I try also this procedure....before i put the tv over the balcony.

    Thankyou

    Floriano

  9. #84
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    Hi Mark (and others if they can help),

    On 6-2-2012 I send you this PM:

    42pfl7675H/12 no net-TV anymore
    Hello Mark,

    I hope you can help me, like you could with a lot of others as I saw on the forum.
    My TV (42PFL7675H/12, SW version: Q5551-0.140.46.0, MAC: 18-8E-D5-07-AB-27)
    won't connect to the net-TV server. This always worked before, but begin december it went wrong. After the latest sw update (begin januari: 140.46) it worked again for a few weeks but sinds about a week it stopt working again !!!!
    Resetting, clearing net-TV memory, nothing helps.

    Please make it work again.

    Thanks on forehand.

    Best regards Gerrit


    Until now i had no response and NET TV stil doesn't work!!!
    Please help !!

    Gerrit

  10. #85
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    Beste Mark,
    What happened ?
    My NetTV worked without any problems for nearly two months and when I tried to use it this afternoon : it started up slowly and once it did it was a new lay-out and a new name (Smart TV). And when I closed it and tried again later, I only saw the 5 or 6 little balls at the bottom move from left to right - for nearly an hour ?? But the NetTV menu did not appear !!

    What happened ?? Why did you guys decide to change the new lay-out once again ??

    Hope to hear from you soon - lange

    Quote Originally Posted by lange View Post
    Beste Mark,
    My 32PFL9606H/12 can again connect to NetTV. That is good news !!
    But after all the "stories" I was told via 0800, I hope you can also tell us in the Forum what happened ? What can we expect in future ?
    Thanks in advance - lange
    Last edited by lange; 02-24-2012 at 01:22 PM.

  11. #86
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    My 40PFL8606H/12 can not reach THE Philips server. Any suggestion?

  12. #87
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    Quote Originally Posted by jerome View Post
    Don't contact the repair center :
    1) Downgrade to FW 140.34
    2) Upgrade to FW 140.40
    3) Upgrade to FW 140.46

    Enjoy your NetTV!
    Where can I get old firmware for my 37PFL8605K?

    I found the page for the 9xxx series but not for my tv.
    Hope you guys know where to get it so I can finally watch NetTV! Previous downgrade didn't work but was with different FW than mentioned above.

    Thanks in advance!

  13. #88
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    Hello,

    I have 32PFL7605H and have the same problem as Jaap had in post #33.
    Should I call the repair center too?

  14. #89
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    Hi,

    I have a 8505K and have the "term of use" problem that blocks the access to Net TV. I recently upgraded to 140.48 fw. I tried to downgrade to 140.34 as explained on the offical phillips faq but my tv refuses to downgrade with the supplied fw.

    What do I do now?

  15. #90
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