No connection to mediaserver after update

[Zzorro]

Hello,
after updating NP3900 online today I get no connect to my UPnP Mediaserver (AVM Fritz!Box 7390). (No Server available message) Internet connect via same AVM-Box is no problem, radio is playing . Before update mediaserver was connected without any problems.

Any ideas??

Best regards
Alex

[fromsomewhere]

Hi

I use NP 3900 and luckily it keeps reading my NAS after yesterdays FW. Did you try rebooting /restarting your server & NP 3900 again? It is bad if it was working well earlier & now stops working. I hope Philips guys are reading.

[Blechtrottel]

Well, I think the unit behaves the same as before with the old SW G5.32S. Sometimes it doesn't find any uPnP server. Then you reboot the unit (e.g. via ECO-STANDBY) and all the uPnP servers are listed ...

Didn't find the logic tough ...

[yggo0815]

Hello,

I am having the same Problem, after updating my NP3900 to Version G5.58S, it does no longer find the UPNP server, running on my QNAP TS-219P+. Before the update I never had a problem with this.
I also have a NP2900 which is working fine with the streaming server all the time.
I tried a lot of things: reboot the media server, restarted the NP3900, reset the NP3900 to factory default settings, unplugged the NP3900 for a longer period an started it again.
Nothing helped ! It still does not find the server.

Funny enough, when I start my media PC, which is in the same network, the NP3900 suddenly finds the media server and I can play music. When I switch off the PC, the NP3900 keeps playing the selected music from the server, but when I reenter the media library, it does no longer find the server.

So I have no idea about how to fix the problem, but I can confirm the faulty behaviour.

I am happy about any suggestions.

Greetings,

Yggo

[felix19]

Same problem here. I am running the newest twonky version on AVM Fritzbox 7390. Since I updated to the recent firmware, it does not recognize the twonky server. Tried rebuilding the database and everything, it does not help. My NP2900 still recognizes the server as always.

Apparently, the firmware does not get tested before it is released... A similar thing happened earlier this year with a faulty NP2900 update that constantly froze the unit.

Alex, you use the same devices I use. Does your NP3900 also not display folder.jpg cover art? Mine only displays covers that are withing mp3 tags, but not covers that are stored in the folders as folder.jpg. It shows the thumbnail in folder view but does not display the cover when I start the tracks... By the way I am from Hessen too.

Well, at least I can still return the unit until 31st January because of the amazon christmas return special...

Kind regards

Felix

[sternecaugek]

I only received & put in service my NP3900/12 ten days ago, at first I was astonished by the concept & impressed by the sound quality, after yesterday's update (Dec 11th 2011) I am absolutely staggered to discover that I no longer have access to my mediaserver ! I have reserched updates for corrections, but there are none. I have rebooted the equipment - no change.
Do Philips technicians not test their "patches/updates" before they implement them ? This is an amazingly unprofessional way to proceed. Please Philips correct these mistakes asap !!!!

[Zzorro]

Hi,
I can confirm the ugly workaround described by yggo0815. I installed the Twonky Server delivered with the NP on a virtual PC in my network and the NP instantly detected both media servers, the Twonky and the AVM Fritz!Box-Mediaserver with my music collection.
Shutting down the virtual PC has no effect, the NP kept the settings until the next reboot.
Then I deleted the Twonky from the PC and rebooted the NP and -bingo-, no Mediaserver found at all...

So the failure should be easily reproducable by the Philips support ...

I'm in contact with the Philips support and will keep you informed!

Alex

[k1200rs]

I just performed the update and it is working fine, it finds my Twonky server on W7 PC,I am not using the Philips version, I bought a standard Twonky version (that maybe the issue, try it with a standard Twonky version).
I agree with everyone about the lack or poor testing performed, the Hw is the best though.

[k1200rs]

Well, I think the unit behaves the same as before with the old SW G5.32S. Sometimes it doesn't find any uPnP server. Then you reboot the unit (e.g. via ECO-STANDBY) and all the uPnP servers are listed ...

Didn't find the logic tough ...

Agree, I also faced that with previous version. There is a upnp discovery implementation issue, funny to note that in many respects the NP2x00 behave better than the NP3x00 including with a Android control point (such as Twonky mobile ).
Another example, if you remove a upnp server from your LAN, the NP2x00 see it within few secs whilst the NP3900 does not detect it at all..

[Philips - QK]

Dear users,

Thanks for reporting this issue to us.
We would like to assure you that we are now looking into this.

Sorry for the inconvenience caused to you. We will update you on the issues as soon as we have more concrete information.

Kind regards,
Philips Moderation Team

[k1200rs]

THANKS Gary, you do not have an easy job and we appreciate your support.

[lucas1970]

QK you mean

[jdthood]

With the latest firmware (V G5.58S) my NP3900/12 no longer detects my Synology DS111 NAS when operated using the handheld remote control.

The NP3900 and the NAS are on the same subnet; it's not a routing issue.

The NP3900 could see the NAS before the firmware upgrade.

Furthermore Philips MyRemote running on a Samsung I9000 (Galaxy S) Android smartphone often has trouble detecting or communicating with the NP3900.

Interestingly, UPnP apps such as UPnPlay and BubbleUPnP running on the same smartphone have no difficulty seeing the NP3900.

After one of these apps has connected, it seems that it is sometimes easier to connect from MyRemote.

And most interesting of all, when Media Library is selected in MyRemote then the Synology NAS always appears! Music can be played from it on the NP3900, etc., without any problem.

Whereas with the old firmware third-party apps could hardly be used with the NP3900, now the NP3900 is almost useless without third-party apps!

While I still appreciate the fact that this forum is provided, that Philips personnel are active here and that we do get firmware updates, I do have to agree with the earlier comment that firmware releases have to be subjected to more thorough testing. That "Online services" was added to the main menu with deviant capitalization is another sign that releases are not being subjected to adequate review.
--
Thomas Hood

[sternecaugek]

Picking up on an earlier comment, I tried to bypass the current stalemate this evening by installing the free trial version of Twonky Manager (v 2.0.9.49) , in place of the Philips-customised Twonky Media Player supplied with the NP3900/12, but alas! it doesn't even "see" the NP3900/12 on the network. The Twonky MediaPlayer "saw" the NP3900/12, but in both cases, the NP3900/12 doesn't see the uPnP server. How long before Philips supplies a fix for this problem, which, after all, they have created for us ?

[maykrlp]

Same problem here:

No media server is found (Synology DS410) after last update (a few days ago). When I start my windows 7 computer then my NP3900 finds both media servers. If I shutdown my computer all media servers disappear.

I think it is really strange that if I use philips remote app for android my media server is found without any problem although my windows pc is not running at all. I see my media server, can control it via android app and can play music from my upnp server!
If I select media library on my NP3900 nothing is found! Even if music is still playing (started by android app).

This should be fixed asap. Solution shouldn't be too hard to find.