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  1. #1
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    Spotify - Song format not supported

    some of the albums which I've added to my Spotify playlist won't play anymore; my MCi900 tells me the Song Format is not supported. I have to press the Back key numerous times in order to return to the playlist. The firmware is up to date.

  2. #2
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    Hi AAdriaansen,

    Thank you for your feedback.

    This is probably change on the side of Spotify service. Would you send us an example which formats you cannot play anymore and also which are still available?

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hi,
    an example of a song which is not supported:
    Artist: Anna Phoebe
    Song: Gypsy
    and one which is supported:
    Artist: Panic Room
    Song: Freedom to Breathe

    kind regards,

    Ad

  4. #4
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    Hello AAdriaansen,

    what is the file type of those songs?(format)

    Thank you
    Philips Moderation Team

  5. #5
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    Spotify doesn't show the file type, at least I don't know how to make the filetype visible.

  6. #6
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    Hello AAdriaansen,

    Please bear with me while I am checking this with our technical team.

    Kind regards,
    Philips Moderation Team

  7. #7
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    Hello AAdriaansen,

    After check up with our technical team I have received information that there is a need to contact service center in this case. Which country are you based in?.

    Thank you
    Philips Moderation Team

  8. #8
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    Songs without problems:
    Jacco Gardner - Clear the Air
    Anneke van Giersbergen - We live on
    Celine Dion - Le Ballet

    Songs with non-supported format:
    Agua de Annique - Beautiful One
    Mary Black - Marguerite and the Gambler
    Moya Brennan - Tapestry
    Ben Caplan - Southbound

    All songs on an album are always supported or faulty.

  9. #9
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    Anyone considering buying a Philips MCI system: don't.
    Weekly needs a hard reset (power cord), half of the songs on Spotify won't play, and the helpdesk refuses to answer.

  10. #10
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    Hello AAdriansen!

    Welcome back to the forum! I have to agree you need to contact the call center and chat to them about this issue. Do you mean that the call center doesn’t answer the phone? In case you have the wrong phone number, please choose your country of residence and then consumer and support to reach the page where you can find the methods available of contacting us:
    http://www.philips.com/global/countr...Rlcg.html.html

    Kind regards,
    Philips - Katerina

  11. #11
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    As you can see I described the problem, your team asked for more information, which I provided, after that no response from your team. Don't ask me to call your helpdesk, we both know that won't solve the problem; the software has bugs and you don't have the intention the solve them.
    If you really want to help me: kick the software guys in the ass and make them solve my problem.

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