Problem with firmware upgrade - SA3ARA04K/97

[Nick75]

Hello,

I've bought Philips GoGear Ariaz MP3 player (SA3ARA04K/97) with firmware1.04.

Unfortunately, I couldn't update current firmware.

I'm trying to update my GoGear Ariaz firmware through Songbird v2.5.6 Build: 5.6.2119, with Philips Songbird version: 2.5.2 (Build: 5.2.1953; Revision: 625). I was trying to reset my player (by button 10 sec) and then to update.
OS of my PC is Windows 7 Ultimate x64

But I always have an error message as soon as it tries to begin the update process (after loading firmware from Internet).

Please see screen-shot of this error message.



Please assist if you have any ideas

Thank you

[laserxp]

same thing here

[Nick75]

Dear Moderators,

Please assist to resolve this issue.
This device has a very good design and loudspeaker. I bought this player for audio-books.

But, it will be sad if Philips support doesn’t provide clear answer about this issue.

Thank you

[erick2005]

same issue here... !

[mallen100]

I am also having this problem...

Using
- Philips SA3VBE04RN Vibe 4GB
- Windows 7 Home premium x64
- Philips Songbird version: 2.5.4 (Build: 5.4.1980; Revision: 640)

[kwinnie]

so all of you means you cannot upgrade your player with window 7 OS?

[kwinnie]

so all of you means you cannot upgrade your player with window 7 OS?
maybe you can capture your error console here by Songbird>Tools>Error Console

[Philips - Andrea]

Dear Nick75, Laserxp and Erick2005,

Thank you for the detailed information of the issue you have provided.

I would like to reassure you that we are looking into the issue regarding upgrading the firmware.

Thank you for your assistance and patience in advance.

Kindest regards,

Andrea

[kwinnie]

wait
i seem to have misunderstand something.
so you mean it's not possible upgrading the songbird, not the firmware itself?

if that's the prob, the easiest mean to solve it is to uninstall the songbird, and then go to support website to download the latest songbird.
but if that's on the firmware itself, then it's diff story

[Philips - Andrea]

Dear all,

After testing the issue that has been reported we have found that the latest version of Songbird should resolve the problem.

So, I would suggest updating your current Songbird version.

If you have an issue doing this, as Kwinnie has suggested please uninstall Songbird and re-install from our Philips site using this link: http://www.philips.co.uk/c/mp3-and-m...hilipssongbird

Please let me know if you have any further difficulties.

Kindest regards,

Andrea

[mallen100]

I've updated to the latest Songbird (version: 2.5.6 Build: 5.6.2119) and still have the same error updating the firmware

This is the only error showing in the error console

Error: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [sbIDeviceProperties.hidden]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/extensions/msc@songbirdnest.com/platform/WINNT_x86-msvc/components/sbMSCServicePaneService.js :: sbMSC_SPS__updateDevNode :: line 1151"  data: no]
Source File: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/extensions/msc@songbirdnest.com/platform/WINNT_x86-msvc/components/sbMSCServicePaneService.js
Line: 1151

[kwinnie]

hi mallen100,

can you elaborate how you get this error?
you are performing upgrade or you are doing format or repair?

during upgrade/ format/ repair, have you stopped it from processing further?

[mallen100]

Hi,

I am trying to update the firmware. This is the process I followed

Open Songbird
Connect MP3 player to pc
Select Device in songbird
On Tools tab click check for update
I get a message saying an upgrade from v1.00 to 2.21 is available
Click Install New Firmware button
After a few seconds I get a msg telling me to uplug device, turn it off and reconnect holding vol+ button.
I perform the above steps
After 5-10 seconds I get the message "There was an error installing firmware on your device"

[kwinnie]

this is abnormal.
cuz if ask you to do this

uplug device, turn it off and reconnect holding vol+ button.

it s a repair. that means all your data in your mp3 will be lost. it's not usual firmware upgrade steps...

PLEASE stop doing anything if it asks you to repair if you do not want to lost all your media inside it.

seems there are something wrong in the firmware itself.

[Nick75]

Dear All,

Thank you for your replies.

Philips – Andrea, Kwinnie

I’ve installed last version of SongBird - Philips Songbird version: 2.5.6 Build: 5.6.2119; Rev: 720; Firmware: UNIVER. I have absolutely the same result as Mallen100 (including message to unplug device, turn it off and reconnect holding vol+ button in firmware upgrade mode).

Finally, I have the same error window as before.

Information from error console is:

Error: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [sbIDeviceProperties.hidden]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/extensions/msc@songbirdnest.com/platform/WINNT_x86-msvc/components/sbMSCServicePaneService.js :: sbMSC_SPS__updateDevNode :: line 1151" data: no]
Source: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/extensions/msc@songbirdnest.com/platform/WINNT_x86-msvc/components/sbMSCServicePaneService.js
Line: 1151

Thank you for your help and will be waiting for new advices.