PHILIPS PLEASE HELP: HTS8562/12 crashing Philips Cinema Gold TV (50PFL7956H/12)

[Hwgverbeek]

Thank you bluevoice,
Can you please inform how and when this will be released?

[TeMpL]

mine is stil 90.67.0.0 - How to upgrade...

[bluevoice]

mine is stil 90.67.0.0 - How to upgrade...

Philips has not provided the Standby Software that solves this problem yet. Standby...

[Schrauber]

Not?
I thought it is in FW 14.104

[Toengel]

Hi,

no - the standard firmware 14.104 does NOT contain an update of the standby firmware...

Toengel@Alex

[Schrauber]

What does this point in the changelog then mean:
•TV turns off and on by itself when EasyLink is enabled (more info here: http://www.supportforum.philips.com/...t&goto=newpost)

From this thread:
http://www.supportforum.philips.com/...-(2011-models)

[bluevoice]

What does this point in the changelog then mean:
•TV turns off and on by itself when EasyLink is enabled (more info here: http://www.supportforum.philips.com/...t&goto=newpost)

From this thread:
http://www.supportforum.philips.com/...-(2011-models)

This entry in the changelog refers to the updated Standby software, and is meaningless without the standalone Standby software file.

[Schrauber]

Should it then be in the 14.104 Changelog, when this firmware does not provide the update for the standby software? I dont think so.

[bluevoice]

Should it then be in the 14.104 Changelog, when this firmware does not provide the update for the standby software? I dont think so.

Philips was planning to release the new Standby Software that takes care of this issue together with the 14.104 software. That's why it's mentioned in the changelog.

It seems that Philips decided at the last moment that distributing the Standby Software along with the 14.104 autorun.upg file is too risky. If installation goes wrong because of a power surge or a shutdown of the TV, the TV will be bricked and a technician will be required to install the software again through a different method.

[bluevoice]

Hi all, I have some sad news about the solution for this problem. Philips decided not to distribute the updated Standby software file via the website like the regular software updates but only on request. So if you want to get the new Standby Software file you'll have to contact the local helpdesk.

I am against this way of distributing the software because the telephone number of the helpdesk is a paid number (it is at least in the Netherlands) and I don't agree that customers should pay for software flaws on Philips's side.

[bluevoice]

Hi all,

As I believe that the updated Standby Software addresses a critical bug in the interoperability of Philips 2k11 TV's with other devices that use the HDMI-CEC protocol (TV turns off and on by itself when EasyLink is enabled) I made a small manual to help you update the standalone Standby Software on your TV painfully.

1. Take an USB stick and empty it. Make sure the USB stick is formatted as FAT32
2. On the root of the USB stick create a folder called "upgrades" (without the quotes "). Put the Standby software file inside the "upgrades" folder.

Be aware that there are 2 Standby Software files available for the 2011 TV's:

StandbyFactory_Q5551_92.0.0.0
StandbyFactory_Q5553_92.0.0.0

Press 123654 on the remote control. You'll enter the Consumer Service Module (CSM). With the arrow keys on your remote, scroll down to page 2, under "2.1 Current main Software" you'll see if your TV makes use of either the Q5551 or Q5553 software, so make sure you use the right software file!


3. Stick the USB stick on your TV
4. Press "Home" on your remote control and go to "Settings"

5. Now go to "Software Settings"

6. Choose "Local upgrades"

7. You will see the Standby software file, select is and press "OK" on the remote control.

8. After confirming that you want to upgrade your software, the upgrade process will start.
9. When the TV is finished with installing the update, the TV restarts automatically. NOW WAIT until the reboot is finished. Then shutdown, wait 2 minutes, pull power cord, wait 2 minutes, restart.. Now you're done.

To check that you have the right version of the Standby Software press "123654" on your remote to enter the CSM. Scroll to page 2 and at 2.2 you'll see current Standby Software version of your TV.

[Toengel]

The StandbyFactory_Q5551_92.0.0.0 is for the 2011 5806, 6000 and 7000 series

The StandbyFactory_Q553_92.0.0.0 is for the 2011 8000, 9000 and 21:9 (both Philips Cinema Platinum 58PFL9956 and Philips Cinema Gold 50PFL7956) series

Hi,

this is not correct. Please see CSM if you have installed Q5551 or Q5553.

Toengel@Alex

[Toengel]

It is recommended that you unplug the power plug for 2 minutes before restarting the TV.

Hi,

this is not recommended - IT'S A MUST! If not, the update will not be installed correctly.

Toengel@Alex

[bluevoice]

@Toengel: I edited my original post with your remarks.

[Toengel]

Hi,

thank... For 9: When the TV is finished with installing the update, the TV restarts automatically. NOW WAIT until the reboot is finished. Then shutdown, wait 2 minutes, pull power cord, wait 2 minutes, restart.

Toengel@Alex