RTL XL: videos dont start

[PhilipsFan74]

Hi Philips support,

I have a 42PFL7606 TV and I cannot watch videos using the RTL XL app .

22 dec:
- I installed the TV
- I checked for firmware updates (it was already up to date)
- I installed the RTL XL app
- I opened the RTL XL app and clicked on a video: screen turns black and I returned to the previous screen. I tried about 10 videos.
- commercials that some videos in RTL XL have, are shown correctly
- Uitzendinggemist app shows videos correctly

27 dec:
- I tried the RTL XL app again, same result. I tried about 5 videos
- Uitzendinggemist app showed result again correctly

Just let me know if you need more info. Thanks for picking this up!