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  1. #1
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    SA3ARA16 - Files do not show

    Hello,
    I have a Philips GoGear Ariaz 16GB with the following problem: I connected the device to my PC and drag&dropped mp3 files into the folder "Music", as described by the user manual. All worked fine, I was listening to these files for almost a month.
    Today I tried to add some new files to the device the same way as previously. However, after disconnecting the device from my PC, it shows only empty folders. So I have neither the music I had previously, nor the new one. When I connect the device to my PC, I still see all the files in the window explorer, SongBird plays the as well. They just dont show up on the mp3 player...

    Any ideas?

    Thanks,

    Barbora

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    Hi Barbora,

    I would like to suggest performing a RESET on your player, this is on the GoGear itself if you just press and hold down the tiny button using a pen nib/ paperclip.

    It will not delete anything from your player. If this does not resolve the issue, then please delete the files and re-add them.

    Kind regards,

    Andrea
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    there are no files under folder view nor in the "music" library of ur player?
    yes, as andrea said, u can try:
    reset
    and you can try these one after one

    *reset
    *format your player to the factory settings (under setting menu in your device)
    *format your player using songbird ( plug ur device in PC, start songbird, click on ur player in the left pane, select tools tab, format)
    *repair (songbird > tools > repair my device)

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