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Topic: Sound on mute

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    Sound on mute

    Hi I have bought a HTL2163B/05 sound bar but everytime I turn it on it goes straight to mute is this a fault or is it something ave done

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    Hello Wrimark,

    For starters I would like to welcome you to the Philips Support Forum. It is really excellent you decided to join us here to share your concern regarding one of our products.
    Have you possibly performed a factory reset on the device? You can do so by pressing Volume-, BASS – and TREBLE- in any source mode within three seconds.
    Please let me know if this stopped the muting issue that you have descried.

    Many regards,
    Philips - Katerina

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    Hello everyone!

    Seeing that this thread has been inactive, I will close it.
    If there is anything more that you want to add please ask one of the moderators to reopen this one or start a new one referring to this one.

    Best regards,
    Philips – Katerina

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