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  1. #1
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    HTL2160/12 with broken SW5123/12

    Hi,

    Ik have a HTL2160/12 soundbar with a SW5123/12 wireless subwoofer. The subwoofer is dead (it will connect but wont make any sound). Is it possible to find an other SW and let it connect to the bar, or is only possible with one with a same number (SW5123/12)

    Greets, Andy

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    Hello Andy,

    Welcome to the Philips Support Forum, I am happy you decided to reach out to us about your HTL2160 let’s see if there is anything that we can do remotely about the loss of sound.
    Do you mean you would like to use the soundbar with a different woofer?
    Is there sound from the main unit but no sound from the subwoofer only?
    Have you performed a reset on it? You can do so by pressing AUX twice really quickly in mute mode.
    Have you selected the correct audio input on the remote?
    Please let me know if this made any difference.

    Many regards,
    Philips - Katerina

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    Thanks for the reply. I all did this, and it makes no difference... So i am looking for an alternative subwoofer, is that possible? Or does my soundbar (which has sound) only works with a SW5123/12 subwoofer?

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    Tried all, its really the SW thats broken. Can you give me an answer if any other SW is coompatible?!

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    Hello Andy,

    Please excuse the late reply. I don’t think it will work with a different subwoofer as each and every one is especially designed for the specific model.
    Maybe a technician could have a look and see if there is something that can be fixed.

    Many regards,
    Philips - Katerina

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    Hi!

    Since this thread has been silent I will close it.
    For anyone with a similar issue, please open up a new thread or ask one of the moderators to reopen this one.

    Kind regards,
    Philips – Katerina

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