BDP9600 - Audio CD's - occasional drop-outs

[paul_delabastita]

Dear Philips,

I own a BDP9600 blu-ray player (firmware version 1.56) which I also use for listening to audio-CD's (through the HDMI output).

Unfortunately I experience occasional short drop outs (about 3 to 5 times/hour) when listening to the audio CD's. The drop outs have "the character" of an operating system that sometimes hicks up. They are not related to the CD or to a specific track on such a CD.

Even though I highly appreciate the exceptional sound quality and functionality of the player, these "hick ups" are actually a step backward from the older "dumb" devices to play CD's. So it would be nice if this problem was to be resolved in a next firmware upgrade.

Kind regards - Paul

[Toengel]

Hi,

to which device do you connect your BDP to? And how?

Toengel@Alex

[paul_delabastita]

The BDP9600 player is connected to a Pioneer 5090H television through HDMI. Other services (DLNA, digibox) do not exhibit the mentioned drop outs.

[Toengel]

Hi,

can you test another HDMI cable? Maybe also analog cinch out?

Toengel@Alex

[paul_delabastita]

I will test both the alternative HDMI cable and the CINCH option and let you know about the result.

Most kind regards - Paul

[kwinnie]

seems to me that there is 1.60 FW, would you like to try?

http://www.philips.co.uk/c/blu-ray-d...prd/?t=support

if you perform USB upgrade, please be reminded to take out a disc

[paul_delabastita]

I did some additional research on this topic. Different tests (switching HDMI cables or inputs, trying different audio-sources such as audio-CD, DVD, blu-ray, DLNA streaming) consistently pointed to a defect of the HDMI controller of the blu-ray player. I noticed that the problem only occurs after the player has been on for 20-25 minutes. After such a period, the bottom of the player gets very hot near the HDMI connector. It is my current assumption that this high temperature causes the HDMI controller to fail. Whether or not the problem I am reporting is specific to my own player is unknown. I have returned my player to Philips and am waiting to find out if the player can be repaired. I recommend other owners of the same player to check if they have a similar problem. It could be a design problem. Kind regards - Paul

[paul_delabastita]

Upgrading the firmware to version 1.61 did not solve the problem.

[kwinnie]

yes, maybe we can hv a try...
if then we cannot reproduce issue, guess that will be a hardware issue and it may need to visit service.

it's just any audio cds right? 20-25 mins?

[paul_delabastita]

yes, maybe we can hv a try...
if then we cannot reproduce issue, guess that will be a hardware issue and it may need to visit service.

it's just any audio cds right? 20-25 mins?

Dear Kwinnie, if your apparatus would have the same problem as mine, any audio source (including audio-CD, DVD, DLNA streaming, etc) would exhibit the drop-outs in the HDMI audio channel after 25 minutes of playing.

[paul_delabastita]

Dear kwinnie, have been able to reproduce the problem? My apparatus went into service and "they found nothing wrong". These intermittent problems can be frustrating indeed.