Results 1 to 2 of 2
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 14, Level: 1
    Level completed: 27%, Points required for next Level: 36
    Overall activity: 0%
    New Achievement!

    Join Date
    Oct 2017
    Thanked 0 Times in 0 Posts
    Rep Power

    HTB5570D issues

    Hi, noticed a few issues with my HTB5570D:

    - current firmware is 1.30.03, is this the latest? cant find anything online and via the update feature
    - cant play any mkv video files eventhough manual says it's supported, right now can only play mp4
    - does the player support srt subtitle files? as it doesnt seem to recognize them when playing mp4 videos.
    - i also bought the wireless receiver for the rear speakers (that cube thingy) - it seems to have died on me. roughly how much to fix?

    Appreciate feedback/help on the above. Thanks.

  2. #2
    Points: 7,860, Level: 26
    Level completed: 52%, Points required for next Level: 290
    Overall activity: 57.0%
    New Achievement!Overdrive1 year registered5000 Experience Points
    Philips - Christoffer's Avatar
    Join Date
    Sep 2015
    Thanked 77 Times in 77 Posts
    Rep Power
    Hi calvinator,

    Welcome to the forum, it's good to have you here. Let's have a look at your questions.

    - Yes, 1.30.03 is the latest software version.

    - .mkv files are supported, how are you trying to play them? Does the issue persist on many different .mkv files?

    - Yes, .srt is supported. Please, make sure that the subtitle file has the exact same name as the video file. For example, if the video file is named 'movie.avi', name the subtitle file as '' or 'movie.sub

    - Please, reach out to your local support team for more information about repairs.

    If you have any further questions, then please get back to us in our new Audio Community, as this forum is closing soon.
    Have a lovely day.

    Kind regards,
    Philips - Christoffer
    The Sound and Blu-Ray Forums will be closed and we would like to invite all of you to our new Audio Community, please find us here.

Similar Topics

  1. HTB5570D/12 no sound after update
    By deejayq in forum Sound: Immersive Sound (5.1 system)
    Replies: 13
    Last Post: 05-03-2016, 09:18 AM
  2. Htb5570d/12 smart tv problem !!
    By gkhngrbz in forum Sound: Immersive Sound (5.1 system)
    Replies: 6
    Last Post: 04-14-2016, 09:38 AM
  3. No 5.1 Sound from my PC when connected to Philips HTB5570D/12 via HDMI
    By ChrisKo in forum Sound: Immersive Sound (5.1 system)
    Replies: 9
    Last Post: 08-24-2015, 11:07 AM
  4. HTB5510D, HTB5540D, HTB5570D & HTB5575D new firmware release
    By Philips - Rafal in forum Blu-ray: HTS Series
    Replies: 0
    Last Post: 01-30-2014, 08:58 AM
  5. HTB5540D/93, HTB5570D/93 new firmware V1.28.13 released
    By Philips - Rafal in forum Blu-ray: HTS Series
    Replies: 0
    Last Post: 12-03-2013, 01:31 PM


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts