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  1. #1
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    6262 not HDR 10 compatible - Xbox One X

    Hi all.

    I recently purchased a 'Philips 55PUS6262 55 Inch 4K UHD HDR Ambilight Smart TV'. As of today, I also purchased an Xbox One X (the 4k HDR model that came out today) mainy for HDR gaming.

    However, upon booting up. I was presented with this: https://ibb.co/d4Ljcb 'Your TV setup does not support HDR10 for gaming. Games will not be shown in HDR'. Alongside other features not supported.

    I've updated to the latest firmware and tried the xbox-supplied HDMI cable in HDMI 1,2 and 3. However, under contrast (or anywhere) I cannot locate any HDR settings. After changing the HDMI settings to 4:2:2, I at least have "'Your TV supports 4k 10-bit at 24hz'" for video and TV.

    Phillips advise I contact Xbox. Xbox advise I contact Phillips .

    If least if I know the set doesn't support HDR10 gaming, I can return the Xbox for £450. After all, it was the HDR that sold me.

    Does anyone know if the image provided is accurate of the 6262's abilities, rather than a settings issue?

    Kind regards, Tom
    Last edited by Lacrimosus93; 11-07-2017 at 11:06 PM.

  2. #2
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    I also have exactly the same issue as above post , with the xbox one x showing hdr gaming is not supported by your tv, the tv has played hdr video from my nas drive using the network input and displays hdr signal in bottom right of screen when signal starts and also have the hdr option in picture settings when its playing (and it looks amazing ),I to have tried all options different hdmi sockets and cables etc . so whats at fault ? the tv or brand new xboxone x console . its the hdr option that made me go for this model hopefully a wee software update can fix it , as its playing hdr10 content

  3. #3
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    Hi Bill,

    I did the following. It has now displayed the TV as 'Full 4k Ready' including 60hz 10 bit and HDR. In truth, I know nothing about what I changed, for better or worse. However, the Xbox is now showing 100% green ticks. I have no HDR games but using the new 4K Insects demo, it does seem to make a difference. Again, I've no idea what i've actually changed or if it actually matters, so can't promise results other than the Xbox seeming to be happy. Perhaps someone can explain what 4:2:2 mode is, and if the Xbox benefits from my frustrated midnight settings frenzy.

    TV: Settings > General > HDMI Ultra HD. Change to the 2nd option of 4:2:2.

    Xbox: Display Settigns > Enable YCC 4:2:2.

    Tom

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    I have the 65PUS7601 and the Xbox One X. The only way I could get the HDR Signal was to set the HDMI Ultra HD to 4:2:2 in the General settings menu but to uncheck the Enable YCC 4:2:2 box in the Xbox settings menu. The Xbox colour depth option was set to 10 bit and all other settings were checked. This combination gave me all green ticks for every option. I fired up Gears of War 4 and the HDR Signal icon popped up on the TV and I could select the HDR picture modes.

    One other thing; the XBox goes through a Yamaha rxa860. I needed to delve into the advanced menu to select “mode 1” for the HDR pass through. I believe that some A.V. amps do need a settings change to support HDR game modes, even if they already pass through HDR video without issue.

  5. #5
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    HDR

    I have the 65PUS7601 and the Xbox One X. The only way I could get the HDR Signal was to set the HDMI Ultra HD to 4:2:2 in the General settings menu but to uncheck the Enable YCC 4:2:2 box in the Xbox settings menu. The Xbox colour depth option was set to 10 bit and all other settings were checked. This combination gave me all green ticks for every option. I fired up Gears of War 4 and the HDR Signal icon popped up on the TV and I could select the HDR picture modes.

    One other thing; the XBox goes through a Yamaha rxa860. I needed to delve into the advanced menu to select “mode 1” for the HDR pass through. I believe that some A.V. amps do need a settings change to support HDR game modes, even if they already pass through HDR video without issue.

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