<Empty List> Radio Issue

[k1200rs]

When using a control point on Android (such as Twonky Mobile or any other) to select album tracks (Flac), I often get an <Empty List> message when I later try to select a radio.
I do not face this bug with my NP2500/2900.
This issue does not happen all the time, but quite often. I cannot report/explain the context why it happens. But I believe anyone using an Android control point with the NP3900 will face this issue.

PHILIPS:
Question: do you recognize this problem and will you address it?
I have taken a movie, as I said last year, I can put it anywhere (YouTube, Flickr, etc...) or send it you (Philips).
Please advise.
This does not work per the specs.


I would add that we reported several times this issue but never received a straight answer.

[kwinnie]

this is solved by the latest firmware ?
you still have the issue?

[k1200rs]

No, this has not been solved by latest release (and I have latest FW version).

BTW, I wish we had release notes to understand what a new release addresses (we used to have that on the StreamiumCafé forum).

The NP3900 has an erratic behavior when controlled with a Android control point, I believe it would the same problem with any remote control point (I will test with Twonky manager control point on a PC).

I just tested again this morning.

1) I selected an album with Twonky mobile. It played the first track, I switched to other tracks, it worked fine, etc.
Image of Twonky Mobile on my tablet:





After a while I the selected the "Internet Radios" on the NP3900. I experienced no problem, I could select and play radios from my favorites.

I then used Twonky again to play some tracks, the NP3900 started hanging and I got a funny screen (note: first time I ever got that funny screen hence I would not take care of this issue).


The only way out was to power-off, power-on the NP3900.

2) After the NP3900 hard reboot, I played some radio stations. I did start Twonky mobile and selected some tracks. It worked fine. After a while I again selected the Internet Radios / my favorites and got the infamous <this is an empty list>:


I again needed to perform a hard reboot (power off/on).

Conclusion, the NP3900 has an erratic behavior (<Empty List> when using a remote control point. Not difficult to reproduce, sometimes it works and sometimes it does not and this again raises the question about the Quality Assurance. I restate again that my NP2500 and NP2900' are working fine when controlled by Twonky Mobile.

[k1200rs]

So, Mr Philips, do you acknowledge this issue? (note: we (jdthood and I) have been talking about this for more than 2 month now). And if you do recognize this issue, what will be the estimated repair time?

[lucas1970]

And you have the latest firmware then installed. Since you say you have it for two months and last software dates from a few eeks ago..

[k1200rs]

And?


I have been facing the issue for > 2 months indeed and yes, I have installed the latest new version few weeks ago and the problem is still there.

If you have a remote control point running on a tablet or phone, just try it and tell us whether you face same issue.

[k1200rs]

I have more about this issue.

I just used Twonky Manager on PC. Twonky Manager can also push music to a DLNA player (renderer) as would a remote control on Android do.

I played a track pushed by Twonky Manager running on a PC to my NP3900 (works fine) and then switched back to the Internet Radios and when displaying the favorites....here we are with the same issue: "This is an empty list"
Easy to test if you have Twonky Manager.


So, this issue is nothing to do with Android...but with the way the NP3900 handles pushes from a remote control (be on PC or Android). It seems that it sometimes loses the list of radios (favorites, etc.).

I cannot explain the context, sometimes it works and sometimes it does not, but it is easy to reproduce.

Again, if you guys want a great movie on YouTube or anywhere else, capturing this, just ask.



And I confirm, one more time, that I have the latest firmware release (checked few secs ago again).

[Philips - Remko]

Hi All,

We have noted your issue & are currently looking into it.
We will update you as soon as we have more concrete information.

Kind regards,

[Rohit]

Hello There

I received delivery of my NP3900/12 last night & tried in vain for more than 3 hours to get it to play! I can stream music fine from my PC but have no access to any online Services or Internet radio.

When I press Internet Radio I get a message saying 'Empty List' & when I press Online Services nothing really happens! I thought I would be able to log in for both napster & Spotify!

My device successfully connects to the wireless internet & acquires IP address automatically & is able to stream music from my PC but will not display any online services and/or Internet Radio stations to play.

I have set & reset it many times & made sure my location/language settings are for UK. As I say, I can connect to Internet fine but just dont have any radio stations or Online services.


It has been rather frustrating as there's nothing to suggest what I should do in the User Manual under Trouble shooting either. I am totally flabbergasted why its playing no radio or any online services. Essentially, as it stands, I am considering returning it unless someone can advise what I may be doing wrong.

I also checked for software updates but the message comes up on the device that I have the latest version. I also registered on phillips.co.uk but my device says I am unregistered when I could actually see it registered on the website!

I am totally dumbstruck by it!

Can someone please advise what i may be doing wrong? Any help is appreciated.
Thanks
Rohit Thakur

[jdthood]

Does the NP3900 get the time from the Internet?

[Rohit]

Nope...the clock doesnt show either

[jdthood]

We can continue discussing your Internet connection problem in the new thread you created:
http://www.supportforum.philips.com/...ervices-at-all

[k1200rs]

Any news regarding the <This is an empty list> issue when we switch the NP3900 back to internet radios whilst pushing tracks to the NP3900?

[jdthood]

(Cross reference: The cannot-return-to-Internet-radio-because-you-get-a-This-list-is-empty-message problem was also discussed in this earlier thread: http://www.supportforum.philips.com/...han-the-NP2900 but we can carry on discussing it here.)

[jdthood]

The author of the BubbleUPnP app on Android continues to improve his fine program. I just tried the most recent version, 1.2.2.3. Three times in succession I was able to use BubbleUPnP to play a track from NAS to NP3900 and then use the handheld remote to return to Internet Radio without getting the empty-list message. On the other hand NP3900 exhibited other flaky behavior and crashed once during this testing.