32PFL9606K/02 goes to standby after 1-2 minutes

[Crick]

Dear Philips support,

since one week my tv goes to standby automatically 1-2 minutes after switching it on for the first time.

Is there any solution for this issue?

Kind regards

Crick

[Philips - Thomas]

Hi

which FW is installed?

Regards
Thomas

[Crick]

Hi Thomas,

Software Q5551-0.14.95.0_bld12a is installed.

Regards

Martin

[Philips - Thomas]

Hey Martin

how often does that happen?
always or just once or twice a week?

Regards
Thomas

[Crick]

Hi Thomas,

it happened last Saturday, Sunday and Monday. Tuesday and today the TV did not shut down.

Regards

Martin

[tuby]

Hi,

same thing on my 32PFL7486M/08, with latest firmware available.

I hope that the presence of new 2012 models will not stop Philips from fighting against these bugs affecting 2011 models.

Tuby

[tuby]

It is happening frequently.

I can only say that I usually turn off the mains power when the TV is not used.
When I turn it on (power + key pressure), there is some 50% than it shuts down automatically after some 1-2 minutes.
Second time it always turns on correctly.

For example, I've powered the TV on, I've pressed one key on the remote, I've pressed the "Home key" and I've chosen Net TV. Right after selecting one app, the TV was again off (red LED on).

I think that this is a #1 severity bug.

For Philips:
Is there a way to help you to get useful debug info from the jack on the rear or from a dump on the USB key..?

Tuby

[Crick]

Dear Philips,

for several weeks the TV worked stable. But yesterday and tonight the TV switched automatically off again.

Crick

[Philips - Thomas]

Hi Guys,

just a shot Notice.
with 14.97 this should be solved, Please all Update your Sets.

Regards
Thomas

[tuby]

Hi Thomas,

unfortunately, as I've reported on the 14.97 firmware thread, I've seen the problem again with fw 14.97 on my 32pfl7486M8.

Regards

Tuby

[DerShortyy]

Hi Thomas,

unfortunately, as I've reported on the 14.97 firmware thread, I've seen the problem again with fw 14.97 on my 32pfl7486M8.

Regards

Tuby

Hi Tuby,
what kind of devices do you have additionally connected to your TV? What kind of network/internet connection do you use?

[tuby]

Hi Thomas,

here you can get some info from another person passing the days finding and fixing bugs on firmware (not for consumer devices.. ).

When it happened (fw 14.97) I was using a new WD TV Live Streaming, connected to HDMI 3.
The TV turned off by itself just after mechanically turning on the TV, pressing the remote power button and waiting 1-2 minutes.

On HDMI 2 I have a HD Sat receiver (mechanically turned off when not used).
I never use the RF input and the internal DVB-T receiver.

Recently I have replaced the WiFi adapter with a better Cat 5E connection to a Netgear router. The problem did not disappear.

In the past (fw 14.93) I often saw the problem after mechanical turning the TV on, pushing the power key on the remote control and going to NetTV.

I've never seen a second "automatic" (automagic?) power-off event in a raw.

So, usually my TV does not stay in standby state for a long period waiting for being powered on.
May be there is a "grey" small time window between mechanical on and pressing the power button that may lead to the problem?

Thank you in advance
Best Regards

Tuby

[tuby]

Hello,
it happened again.

This time the source was the Satellite receiver. After seeing some dozens of seconds of sat video, the TV switched automatically to the off state (red LED on).
No problems after turning it on again (with remote power key).

Tuby