Some avi videos has sound distort or sincro. problems

[tonnot]

Some avi videos I play on 42PFL7676 witrh the usb from a external hard disk (not a multimedia disk) with the last sofware update sounds really bad, always the music. The music sounds like the player jumps audio signal to one in two miliseconds
(or something like this, I try to explain how it sounds). It is no a clear music sound
Another times, I have a stop on undeterminated fotogram (almost always at 30 minutes aprox.) I have to turn off my TV....

It does not happen with a samsun-led purchased on 2010..... An this movies are recorded on 2011 ....
Any idea ? Philips official 'chat' agent tells me that 'Your TV has not fails. It is not expected to apply
any improvement in this field' ????????
Someone has similar problems ?
Have I to buy another device ? Maybe a blueray ( I have not) ?
Thanks

[Philips - Thomas]

Hi

use "mediainfo" to analyze your videos and post the output of that tool in here.

Regards
Thomas

[tonnot]

Here you are :

Complete name :Cisne.Negro.[2010].[Spanish].BR-Screener.XviD.avi
Format : AVI
Format/Info : Audio Video Interleave
File size : 1.36 GiB
Duration : 1h 48mn
Overall bit rate : 1 804 Kbps
Writing application : VirtualDubMod 1.4.13
Writing library : VirtualDub build 14328/release

Video
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : 1
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Muxing mode : Packed bitstream
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 1h 48mn
Bit rate : 1 666 Kbps
Width : 720 pixels
Height : 302 pixels
Display aspect ratio : 2.40:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.320
Stream size : 1.26 GiB (92%)
Writing library : XviD 1.2.1 (UTC 2008-12-04)

Audio
ID : 1
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 3
Mode : Joint stereo
Mode extension : MS Stereo
Codec ID : 55
Codec ID/Hint : MP3
Duration : 1h 48mn
Bit rate mode : Constant
Bit rate : 128 Kbps
Channel(s) : 2 channels
Sampling rate : 44.1 KHz
Compression mode : Lossy
Delay relative to video : 2ms
Stream size : 99.0 MiB (7%)
Alignment : Split accross interleaves
Interleave, duration : 42 ms (1.00 video frame)
Interleave, preload duration : 499 ms

[Philips - Thomas]

Hi

Is that the only File you got with this kind of behavior?

Regards
Thomas

[tonnot]

Thanks.
No I have almost 20.
(What I surprise is that Samsung plays them withou problems )

The most important.... I have warranty-rights for my philips or not ?

Thanks again.

[Philips - Thomas]

Hi

can you record a Video showing video and sound of this bahvior?

Regards
Thomas

[tonnot]

This examples shows a 'reverberation'.
The effect also can be described as "sound player" plays 0.1 seconds, stop 0.1 seconds, P 0.1, S 0.1, etc
This effect happens at any point of the movie ( at the beggining, in the middle, at the final... )

I have (remember) another problem with other films (with a similar format, I'm affraid) . In these, the sounds little by little is going to de-sincrhonize with the image. At 10 or 15 minutes of playing, I have 1 second or more betwen I see the actors talk and the moment I listen it....
Thanks.

If you need more information dont hesitate and ask me.

[Philips - Thomas]

Hi

okay in that case I can only suggest you to contact you local Call Center:
www.philips.com/contact

Regards
Thomas

[tonnot]

First, I suposse you have understand what is happen.
Second, is there any similar situation you know ?
Third , do you consider it is a Philips USB player fail or not ?
Thanks.