fidelio DS8550 not charging iphone 5 with 30pin to 8 pin adapter

[dirk48]

hello, i noticed that the Fidelio DS8550 docking speaker doesn't work with iPhone 5 when using the original 30 to 8 pin lightning adapter
this is a problem because in the compatability list is says it is compatible, probably not tested
tried 2 different (original) 30 pin to lightning adapters already , nothing happening

please philips, confirm this is not compatible , that case i will buy new docking station (not Philips..)

[Philips - Tereza]

Dear dirk48,

welcome to the forum and we do apologise for the delayed reaction to your post.

Yes, iPhone 5 with 30pim lightning adapter is compatible with DS/8550. What kind of iOS do you have on your phone at this moment?

Thank you very much.

Kind Regards,

Philips Moderator Team

[dirk48]

Dear Tereza
Thanks for your reply
I am using ios 6.1.3 latest version and i know in the pdf sheet from Philips it says that the ds8550 docking station is compatible when using the 30 to 5 lightning pin from apple
We tried this with the original 30 to 5 pin but it doesn't work , no charging and no music , simply nothing work when useing iphone 5 with conversion pin to the ds8550 docking station
i tried different pin , same nothing happening
Please try yourself at Philips service , i would be grateful if you confirm this ds8550 not compatible with iphone 5 the can buy new docking station
Awaiting your reply
djaholdinga

[Philips - Tereza]

Dear Dirk48,

as we cannot reproduce your issue with the device, I would suggest to contact your local Philips Customer Care who will be able to help you to arrange a repair or an exchange.

We do apologise for any inconvenience this may cause.

Should you need any further assistance on this case, please feel free to send me a private message through this forum and I will have a look into your matter.

Thank you very much.

Kind Regards,

Tereza