DS 9800w blinking red

[rby]

I live in Denmark and filed a report with philips. I bought the speakers on shop.philips.com. They say they want to take a look at it so I'm sending it to the nearest workshop. Really don't understand why they just don't ship a new set. But I will report back.

[Pele10]

Same here in Scotland, speakers sent to service centre to be checked.

[evako]

Hi Philips i have the same problem with my DS9800W10 : it worked fine until a few days ago when led started blinking red despite all resets, unconnects/reconnects both on speaker and wifi network sides. Could you give me advise what to do? Thanks in advance.

[schawki]

same problem here my DS9800W/10 worked well since 3 weeks ago, now blinking slowly in red after boot. Anyone can help please? the Philips service in my country don't even know the product.

[Philips - Remko]

Dear evako and schawki,

I have send you both a personal message. Please check your inbox.

Kind regards,

[schawki]

why is your answer such a secret, I thought i would have help or at least explanations on the problem, but that's all i got:

Hi schawski,

If after unplugging the device the problem still has not been solved then your device has to be checked at the service centre.

Please contact your local call centre for more information.

Kind regards,

you mean i have to send it back from morocco to france, you must be kidding, I won't buy another philips product anymore since the international guarantee doesn't work here.
thank you for your help anyway.

[evako]

Is this a robot answering these messages? I got exactly the same text!! It is simplicity that's for sure but no sense. Philips: this is very very disappointing. I would not have expected this. Can you do any better?

----------------------------------
Hi evako,

If after unplugging the device the problem still has not been solved then your device has to be checked at the service centre.

Please contact your local call centre for more information.

Kind regards,
-----------------------------

[schawki]

it doesn't seem to be a robot since it made a mistake on my nickname, but I thought it would be useful and not drive users into more disappointments with this product that only lasts a few months

[Philips - QK]

Hi schawki,

Just would like to understand more. Do you still have the proof of purchase with you?

With thanks & regards,
Philips Moderation Team

[schawki]

yes, of course I have the proof of purchase, but I bought it in France and I live in Morocco. I brought it to Philips service in Morocco that said that the International warranty doesn't have any Value here since they don't even know the product, that's why i asked for a solution here and got no satisfying response.

[Philips - QK]

Dear schawki,

Thanks for letting us know this.
Let me check with the consumer care team of your country to see what can be done. I cannot promise anything yet at this moment as the final decision will be made by the country. I will update you on this later.

Kind regards,
Philips Moderation Team

[schawki]

ok, thank you for your help, i'm waiting for your answer about any evolution on this subject.

[makkus]

same problem here! pls help!!!!

this happened about 2 weeks ago - b4 all going fine.

i have latest IOS
and airport extreme
thanks!

NEED YOUR HELP

[Philips - QK]

ok, thank you for your help, i'm waiting for your answer about any evolution on this subject.

Sorry for my late response.
I have sent you a PM with the contact details of a colleague in Morocco.

Please update me on this issue. If this cannot be sorted out, I will see if I can re-escalate this again. Thanks.

[zoyss]

Hi,

just FYI for everybody with the same problem: There is no Fix. if the product is blinking red, reset not working, restart not helping, plug off power source for reasonable time will not help -> then it is broken.

You need to send it to Philips to repair or exchange.

Cheers, Martin