DS 9800w blinking red

[rby]

My second set of DS9800W (bought 2 pairs) has just died with the same red flashing.

Not possible to reset and cutting power will not fix either.

I already sent this one in once and will have to send it in again. The other pair died 1,5 months ago and I'm still struggling with the Danish Philips department to have it replaced.

Please somebody address the situation! This is the third time I will have to send back a pair of DS9800W and I suspect what will happen is that I'll recieve another pair and then they will die too in 3-5 months. This situation is really not sustainable. Please fell free to contact me with any technical questions - I would love to help the engineers out - but Philips really needs to begin to effectively address the situation through an altered electronic design or updated firmware! It must be possible to find the component that shorts out.

(PS: The last two pairs of speakers that brooke were updated with firmware 3.8.88.1000.)

[Philips - Remko]

Dear rby,

I'm very sorry to hear about this situation both with your product and with our Danish department.

You can rest assured that this issue is being addressed right now but I'm afraid the only way to get a solution, in the short term, will be through our service network.

I'm also sending you a PM asking for some details of the device you have in service to see if I can help out.

Regards,

[rby]

Thx. I have replied to your PM now.

Dear rby,

I'm very sorry to hear about this situation both with your product and with our Danish department.

You can rest assured that this issue is being addressed right now but I'm afraid the only way to get a solution, in the short term, will be through our service network.

I'm also sending you a PM asking for some details of the device you have in service to see if I can help out.

Regards,

[Jando]

Hi, i have exactly the same problem as everybody else in here. DS9800W10 always worked correct.
But last week a red led started blinking despite a number of resets, unconnects/reconnects both on speaker and wifi network sides. No way to connect again. Please help me out!!!

[kwinnie]

hi jando,
guess you have to go to service.

[binks]

Flashing Red Light
My 9800's were working fine with the usual dropping out from time to time. I have returned home after several weeks to find this problem. I have turned it off and on and followed the instructions as per the manual. All I get is a brief solid green light followed by a 30 sec or so flashing green light and then back to the red. I have changed nothing in terms of the router; the speakers are about 2 metres from the router, I have turned off all other possible sources of interference but nothing works. I would appreciate advice on how to fix or whether it is something more serious. Thanks.

[kraller]

Hello Remko
I am in Denmark and i have the same problem with my DS9800w with the red light, and i have tryde all, but nothings Are happening. Can you please help me....
Thanks

[Torphie]

Hi Kraller

Sadly you're goosed, or more correctly your speakers are goosed and your only course of action is to return them to Philips service centre. I note at the top of this page a colleague from Denmark wasn't to impressed with Philips lets hope their customer service has improved.

Cheers

Hello Remko
I am in Denmark and i have the same problem with my DS9800w with the red light, and i have tryde all, but nothings Are happening. Can you please help me....
Thanks

[rby]

Two new developments from my side that I want to share with you. As I've written in this thread before I have two sets of DS9800W.

First, after a two months long struggle with the Danish philips departement on a set of DS9800W bought on philips.dk I managed to recieve a replacement. No apology for the significant amount of time I spend talking to them, waiting on their vaccation to end, mailing them and delivering information back to them that they already had - but at least they gave me a new set 2 weeks ago.

Secondly, I recieved more info on my other pair of DS9800W, which have been bought from a third party supplier. The supplier has been in touch with philips in order to seek a replacement. However, today they are telling me that Philips has decided to DISCONTINUE the DS9800W and are therefore unable to provide me with a replacement. If someone from Philips could please comment to this, it would be much appreciated. I am sure that a Philips representative would have written this information here, had it been true. Therefore I asked them to check again.

[Torphie]

Thanks for this RBY although its disappointing if it is indeed true. Hopefully there will be sufficient parts stored to allow continued servicing and perhaps Philips could also publish the route cause(s) of the faults to enable third party repairs. I genuinely like these speakers and I don’t expect to have to 'bin them' because of an undisclosed technical fault.......

Two new developments from my side that I want to share with you. As I've written in this thread before I have two sets of DS9800W.

First, after a two months long struggle with the Danish philips departement on a set of DS9800W bought on philips.dk I managed to recieve a replacement. No apology for the significant amount of hours I had to spend talking to them, mailing them and delivering information to them that they already had - but at least they gave me a new set 2 weeks ago.

Secondly, my other pair of DS9800W which have been bought from a third party supplier have been in touch with philips in order to seek a replacement. However, today they are telling me that Philips have been DISCONTINUED the DS9800W and are therefore unable to provide me with a replacement. If someone from Philips could please comment to this, it would be much appreciated. I am sure that a Philips representative would have written this information here, had it been true.

[Thdargent]

I am facing exactly the same problem: my speakers used to work just fine, and all of a sudden, they do not respond at all. I have a red blinking light after about one minute of blinking green fast, tried to unplug and replug. Tried also to reboot, but same sequence (fast green blinking followed by indefinite red blinking). Also tried to connect directly through the jack wire, but it just does not work either. Is this a known problem and what is the solution, please?

[Torphie]

Hi Thdargent

As you’ve probably concluded by now you have to return them to Philips Service Centre, a sad state of affairs
but no other way unfortunately. If you can post to let the forum know when they’re fixed and what the fault
was that would be helpful.

Cheers

I am facing exactly the same problem: my speakers used to work just fine, and all of a sudden, they do not respond at all. I have a red blinking light after about one minute of blinking green fast, tried to unplug and replug. Tried also to reboot, but same sequence (fast green blinking followed by indefinite red blinking). Also tried to connect directly through the jack wire, but it just does not work either. Is this a known problem and what is the solution, please?

[Beakertime]

Same problem which has solved itself in past, but now just quick blinking green then red.
Can't reset. What is next step?
Got no receipt, am I knackered?
Please answer Philips.

[Oscar]

Did you unplugg your DS for some minutes....

[Beakertime]

Hi Oscar. Thanks for reply.
I did yes. This problem has happened a few times in past & this always solved it, but not this time.
I was hoping there might be another fix!!
Seems a bit ridiculous, there is obviously a problem.