DS 9800w blinking red

[kylie]

tinna67,
ok understand how you feel indeed as you been rejected to send back your device.
what is their stand point - I mean if that's because they said your devices are bought online? do you have valid invoice on this? (confirmation email/ payment detail etc)...

seems like there are one Nodic user also experiencing this before (the local Support centre said the user has no valid invoice as he bought his device online)... but later the user supplied them with all the emails/ payment transfer details... then they accepted it.

by the way, where is your country of residence? there may be some slightly difference in the way they handle the case... varies from country to country.

[tinaa67]

I remember that person aswell, the one without his invoice and so on...

I live in Sweden. The first speakers I bought online in Sweden, now the second pair of speakers I bought online from the UK.

I have the invoice, payment details, the packing - everything, you name it.

Their stand point is simply that it should be returned to the seller. Nothing about whether I have bought it online or wherever I have bought it.

[Philips - QK]

Dear Tinna67,

We cannot help you much also in the forum as for your symptom only the service centre can help you out.
What we can do for you is to pass your case directly to my Nordic Consumer Care colleague so as to see if this helps. If you agree so, would you please send your name, phone number, email address, uploaded proof of purchase to my PM so that I can help you with the escalation?

Kind regards,
Philips Moderation Team

[tinaa67]

I have found two ways of sending private mails to you, by klicking on Philips - QK. The only problem is, that I don't find any way of attaching anything... Should attach the proof of purchase, right?

[Philips - QK]

I have found two ways of sending private mails to you, by klicking on Philips - QK. The only problem is, that I don't find any way of attaching anything... Should attach the proof of purchase, right?

Dear Tinna67,

Have you received my previous PM to you?
You can upload those docs using some external uploading directory like www.wetransfer.com and then send me the URL to download the file.

Kind regards,
Philips Moderation Team