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  1. #1
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    Smile Service experience with 42PFL9732D/10 - very good!

    Hi! Here's something good about the Philips TV business I think is worth sharing: I just picked up our TV 42PFL9732D/10 (bought in early 2008 as one of the top models, but now almost 4 years old) from the service company (Löschmann & Claßen in Aachen). Both inverter circuits (these are the drivers for the backlight CCFLs) were replaced

    FREE OF CHARGE!

    Philips paid for it on request on pure goodwill - apparently they also thought, their top-models should last a bit longer ;-) Repair was completed just in time before Christmas within 9 business days.

    In total: A very good customer experience - thank you!

  2. #2
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    Quote Originally Posted by Unicorn View Post
    Hi! Here's something good about the Philips TV business I think is worth sharing: I just picked up our TV 42PFL9732D/10 (bought in early 2008 as one of the top models, but now almost 4 years old) from the service company (Löschmann & Claßen in Aachen). Both inverter circuits (these are the drivers for the backlight CCFLs) were replaced

    FREE OF CHARGE!

    Philips paid for it on request on pure goodwill - apparently they also thought, their top-models should last a bit longer ;-) Repair was completed just in time before Christmas within 9 business days.

    In total: A very good customer experience - thank you!
    Hi!i have exactly the same problem with the same tv model!Unfortunatelly, the service here in Greece asked me to pay 180€ !What can i do?

  3. #3
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    Well, my service company submitted a goodwill/obligingness request to Philips prior to the repair - did yours do the same?
    How old is yours?
    Good luck!

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