BDP3200/12 wrong AR in MKV playback

[crying2004]

regarding ratio 2.40:1 mkv file i have 2 examples, one working one not working properly(squeezed) as follows:

the ok file specs

Format : Matroska
Format version : Version 2
File size : 5.95 GiB
Duration : 1h 42mn
Overall bit rate : 8 318 Kbps
Encoded date : UTC 2012-05-11 04:46:07
Writing application : mkvmerge v5.3.0 ('I could have danced') built on Feb 9 2012 10:38:07
Writing library : libebml v1.2.3 + libmatroska v1.3.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 12 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 42mn
Bit rate : 6 800 Kbps
Width : 1 280 pixels
Height : 534 pixels
Display aspect ratio : 2.40:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.415
Stream size : 4.75 GiB (80%)
Writing library : x264 core 124 r2197 69a0443
Encoding settings : cabac=1 / ref=12 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / psy_rd=1.10:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=240 / rc=2pass / mbtree=1 / bitrate=6800 / ratetol=1.0 / qcomp=0.70 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

the not ok file

Format : Matroska
Format version : Version 2
File size : 4.37 GiB
Duration : 1h 44mn
Overall bit rate : 6 010 Kbps
Writing application : mkvmerge v4.1.1 ('Bouncin' Back') built on Jul 3 2010 22:54:08
Writing library : libebml v1.0.0 + libmatroska v1.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 44mn
Bit rate : 4 500 Kbps
Width : 1 280 pixels
Height : 536 pixels
Display aspect ratio : 2.40:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.274
Stream size : 3.18 GiB (73%)
Writing library : x264 core 124 r2197 69a0443
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=4500 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

[crying2004]

Dear crying2004,

Thanks a lot for your help. For just a quick comparison, the main differences lie in "writing library" and "default". For the "default", we are not sure what that means.

We will try look into this further.

Kind regards,
Philips Moderation Team

regarding the default section, it is not something to take into consideration. i've posted the specs for two 2.40:1 ratio mkv files, both of them having "default: yes" value.

[Philips - QK]

Dear crying2004,

Thanks for your info here. For the affected models (BDP3280, BDP3200M2, BDP3200X etc), we are now working on a firmware solution. Please bear with us some time for this. I will let you know when we have a new firmware available. Thanks.

Kind regards,
Philips Moderation Team

[rodrigorc]

^^

Hi Philips - QK

Please focus on the ratio problems with the MKV files in this new firmware.

2.40:1
21:9
16:9

[Toengel]

Hi,

a new firmware is available: http://www.supportforum.philips.com/...4955#post34955

Depending on your serial some issues are fixed.

Toengel@Alex

[Philips - QK]

Hi,

a new firmware is available: http://www.supportforum.philips.com/...4955#post34955

Depending on your serial some issues are fixed.

Toengel@Alex

Thanks Toengel!
I was about to do the same

Please be noted there's an upgrade for BDP3280 as well. Firmware on this issue for BDP3406 & BDP5406 have been release weeks before.

[Philips - QK]

Dear users,

Please help verifying if the new firmware solves your issue*. If not, please report here in the forum.

Since there are so many models and stroke versions involved in this issue, in case we have not release a firmware to address the issue of your player, please also let us know. (At present, we are checking that for BDP3282. Will update the status later on this)

With thanks & regards,
Philips Moderation Team

* Suggest you to do a factory reset after the upgrade.

[rodrigorc]

Just giving the feedback. This last firmware update solved the issue for me.

MY PLAYER: BDP 3200x/78 (BDP3200M2/78)

version 2.38
---- Fixed the MKV aspect ratio issue - 4:3/16:9 would display normally.

[Philips - QK]

Just giving the feedback. This last firmware update solved the issue for me.

MY PLAYER: BDP 3200x/78 (BDP3200M2/78)

version 2.38
---- Fixed the MKV aspect ratio issue - 4:3/16:9 would display normally.

Dear rodrigorc,

Thanks so much for your confirmation.

Dear users,

Please be noted that firmware for BDP3282 has been uploaded today. It should take around 1-2 days to be reflected in the website.

Kind regards,
Philips Moderation Team

[MidnightManiac]

Dear users,

Please help verifying if the new firmware solves your issue. If not, please report here in the forum.

Didn't solve my issue - BDP3200/12 wrong AR in MKV playback. Vertically stretched image without black borders. Still the same. Guess it must be a problem with some of the files.

Btw the player did not locate the update via network! Had to use USB.

[rodrigorc]

^^

i'd say vertically stretched in your case.

My case was horizontally squeezed 16:9 showing as 4:3 (SOLVED with the last FW)

[MidnightManiac]

^^

i'd say vertically stretched in your case.

My case was horizontally squeezed 16:9 showing as 4:3 (SOLVED with the last FW)

You're right, of course. Thanks. Fixed post.

Since I created this topic the issue has already been described in deatils. FW update didn't fix it. I'm still not sure whether it's down to the files in question or the player. Some files play just fine.

[T-rev]

Just to say latest firmware has resolved MKV AR issue on my BDP32000M2/05.

Thanks,

Trev

[Rabbit]

Hi all,
I have been having the same playback issues. I have tried to update my firmware with the new release but am getting a message on the unit saying "software failed authorisation, please insert correct software".
My BDP-3200/79 serial number starts with KX1A. Is this update not compatible with my player?

Thanks!
Ben

[kwinnie]

shud be compatible with your device as well. as it is "BDP3200 /05, /12, /51, /55, /79, /93, /94, /96, /98, X/05, X/12, X/77, X/78- V1.73_V2.38"
you shud have a v1.73 to be upgraded... what version you hv now?