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  1. #1
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    Thumbs down After update Fidelio APP does not wake me anymore

    The recent update of the fidelio app has killed it's usability. We now have a nice new logo to click, but a useless app and expensive sound device.

    With the previous update several regressions already appeared but now it's even worse.

    I used to put the iPhone into stanby mode (app in foreground yet screen off by pressing the on-/off switch. It seems that the app must now stay active and "lit" throughout the night, but I like my bedroom dark!

    How fast will you please restore the usability?

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    I've experienced the same problem.
    Even when the app is running and a mention from facebook apears in the display the fidelo app doesn't function anymore!
    and in the old app the phone could be in mute for the alarm to work!

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    This can only happen at philips....

    Same problem here as well! Deeply disappointed again with Philips: the iPhone/iPad app MyRemote 2.0 is buggy as hell, consumes incredibly amounts of memory. My Streamium set becomes worthless from 23-3-2012 the next 3 months because Philips is 'late' in releasing a new firmware for the changes Napster has announced long time ago. And now the 'Fidelio' app became cripled..... There is a Dutch saying: als je het niet kunt, moet je het niet doen: if you can't do the trick, don't: that is what Philips however forgot: it is that I love Ambilight, but after this I am again on the point to ditch EVERY Philips product from my home, including all bulbs.Philips: stop using your customers as testing-service, or pay them for that, but stop this madness !!!

  4. #4
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    Dear all,

    Just to clarify, do you all refer to the DockStudio apps or it's still the Fidelio apps?

    Kind regards,
    Philips Moderation Team
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    Quote Originally Posted by Philips - QK View Post
    Dear all,

    Just to clarify, do you all refer to the DockStudio apps or it's still the Fidelio apps?

    Kind regards,
    Philips Moderation Team
    I refer to the 'Fidelio' app, the latest version that is renamed now as DockStudio.

    The DockStudio app did not show up in my Notifications settings (I upgraded the app) amd after delting and reinstall it now show up in the Notifications, so there is the bug in the app installer!

    And very confuding: in the Apple iTunes app store the app is still called Fidelio and NOT DockStudio!
    Last edited by Muccie; 03-23-2012 at 11:23 AM.

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    Dear all,

    I have just now tested the apps with the software engineer.
    Please check the following:

    1) Go to settings in your iPhone/ iPod/ iPad
    2) Select Notifications
    3) Select DockStudio under the Notifications
    4) Make sure you put all settings On in the DockStudio (Badges, Sound, Banners)

    If you do not see DockStudio under Notifications, there may be some settings issue right after your download.
    1) Try deleting and re-installing the apps.
    2) After download, open the apps.
    3) Click on Ällow location notification, and then click on OK.

    Having the notification set, the alarm should work fine. If you still experience any issues, please do not heasitate to let us know.
    We will also look into possibilities to improve this.

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - QK; 03-23-2012 at 02:47 AM.
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    Dear Jozofa,

    Please find the below steps for setting the alarm active. Thanks.

    Kind regards,
    Philips Moderation Team



    Quote Originally Posted by Philips - QK View Post
    Dear all,

    I have just now tested the apps with the software engineer.
    Please check the following:

    1) Go to settings in your iPhone/ iPod/ iPad
    2) Select Notifications
    3) Select DockStudio under the Notifications
    4) Make sure you put all settings On in the DockStudio (Badges, Sound, Banners)

    If you do not see DockStudio under Notifications, there may be some settings issue right after your download.
    1) Try deleting and re-installing the apps.
    2) After download, open the apps.
    3) Click on Allow location notification, and then click on OK.

    Having the notification set, the alarm should work fine. If you still experience any issues, please do not heasitate to let us know.
    We will also look into possibilities to improve this.

    Kind regards,
    Philips Moderation Team
    Forum Mod

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    No change !

    Sorry, but I do all the thinks you said and nothing change !

    I have still the same problem, if I don't set the dockstation on "don't lock screen automatically" the alarm doesn't work.

    I just have a notification on the lock screen but the alarm doesn't play the alarm.

    With the old app Fidelio, I don't have this problem !

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    No solution ???

    So, no more answer ??

    What is your solution for the alarm with the lock screen "on" on the iphone ?

    If you don't have a solution, can I return my dock station ?

    The system doesn't work proprely !

  10. #10
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    Hi Muccie,

    Thanks for your comments.
    We have already taken this as a bug and are currently planning new upgrade to have it resolved.
    For the app naming issue in the Apple iTunes app store, we have double checked that the app has renamed to DockStudio, and the name Fidelio is not used anymore. Apologies for the confusion caused.

    Kind regards,
    Philips Moderation Team
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  11. #11
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    http://itunes.apple.com/de/app/fidelio/id355645426?mt=8

    Are you sure ??? The app still is named Fidelio in the (German) app-store !

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    That looks like a problem on the German page then since in English it looks ok..
    Last edited by Oscar; 03-27-2012 at 02:35 PM.

  13. #13
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    Hi Muccie,

    Thanks for your information provided. As Oscar said, this has been changed in the English page. I have forward your message to our apps support team. I will let you know if there's any feedback from them.
    Sorry for the inconvenience caused.

    Kind regards,
    Philips Moderation team
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    Question The thing I encountered after one day of usage of DockStation

    I just bought the DS1200 set yesterday to use it together with my IPad2 (with the latest IOS version installed). The hardware is nice: good sound, nice light, nice hidden clock behind the casing and even the possibility to charge my phone with the USB connection at the back!

    But I am a bit (..) disappointed about the quality of the software.

    First of all, the DockStation software is only available under the name Fidelio in the Dutch appstore.

    Then, the alarm clock function does not function with iPad turned ‘off’. If it is time to wake me up, only the church bells are running for a short period (say 10 seconds). And this is NOT the sound I put under the alarm (it was the birds I selected). Then the alarms stops until I enter my password on the iPad. Only then the alarm is really activated.

    This is also the behaviour when selecting the ocean sound or an iTune on my iPad2.

    I also just noticed that when an alarm is active (when the DockStation app is active and shown, the alarm clock sign is lit on the docking station) and I close my docked ipad, suddenly the alarm clock sign on the docking station is NOT lit anymore. But the alarm IS active, it will sound using the church bells. Please let the clock be lit.

    And I noticed something else also (testing and writing this comment). I set the volume level on both my docking station and on my I pad in the middle (level 15 or so) and I activate an alarm and close my docked iPad. Then when my alarm rings (those not selected bells) I log in on my ipad. Then the selected sound will sound (and the selected picture is shown with the snooze and stop alarm button). It start on volume level 1 and then goes to level 2 etc. when I stop the alarm at level 2 both the sound level on my ipad and my docking station are left to 2! Strange, this should be level 15, the level that I (the owner of the iPad and docking station) selected, not the sound level at which I stopped the alarm.

    This all is strange behaviour for an alarm clock…

    This app is not exactly a minimally viable product because too much other non-alarm clock features are added : http://www.techdays.nl/AgendaDetail.aspx?cid=2415 . But it’s sold just as a nice alarm clock application so fix that first! Only then, implement other nice feature people need when going to bed or waking up also.

    And I am wondering why the Facebook and Twitter integration is there. I was thinking about seeing the latest tweets/ Facebook messages from my friend when waking up. But it seems to be used to twitter which song I am listening to. That is not exactly the first thing I am thinking of when waking up in the morning.

    And also fix the little alarm clock icon at the bottom of the app. I does not react when clicked on, it only tells an alarm is active. It is not centered at the bottom of my iPad2… And can it be changed into a snoozing alarmclock (whatever that may be) when I put the current alarm into snooze instead of stopping it. I do not get any feedback. Now I have to come back minutes later when I already left the bedroom to unsnooze the alarm.

    And for some reason the volume dialog for the play list cannot be hidden. I like the background pictures but they are hidden behind this dialog which has no meaning when no sound is played.

    Last thing, sometimes (undocked) I get an Airplay icon at the bottom shown. But when trying to use the webdav of my NAS, I get the message “accessory not supported”. The icon disappears when docking into the DS1200. Why?
    I want to give you the chance to fix this. Again, I like the hardware, now fix the software and the complete combination will be a nice alarm clock other brands do not have. It took me 50 minutes to find all the stuff above.

    Regards,

    Sander (DS1200 buyer and one time tester)

  15. #15
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    Dear Sander,

    Thanks a lot for your comprehensive testing report. Please see my remark in purple below.

    1. Naming) In German & Dutch app store, the app is still named Fidelio instead of DockStudio.
    This has been taken up by the software team as mentioned earlier. If we have more updates, we will let you know asap.
    [30 Mar] This will be fixed by the next release.

    2. Sleep timer) After leaving the app by closing the Smartcover, the sleep timer won’t function to stop music/ audible book playback.
    Software engineer replied that this is normal if one switch DockStudio to the background and then close cover. He will further look into this and will get back to us asap.
    [30 Mar] There will be a dialog box in iOS older than 5.1 asking not to put the DockStudio apps in the background so as to have the sleep timer functioned. However, this dialog box is lacking in iOS5.1. This will be added in the next update. I am now asking if it is possible to have the sleep timer functioned even though apps have been put to background.


    3. Ringtone) No matter what alarm tone is selected, the alarm ringtone will be “church bell” if the DockStudio isn’t active.
    Waiting for software team's input.
    [30 Mar] This will be fixed in the coming version.

    4. Clock icon on the DSxxxx ) The alarm icon on the DSxxxx will not be lit up if exit DockStudio, this will be mistakenly understood as the alarm is not on.
    Waiting for software team's input.
    [30 Mar] This is valid and we can reproduce. Looking into possibilities to enable so in the future updates.

    5. Sound Volume) Say the iPhone volume and the DSxxxx volume to be sync at 15 at the beginning. When the alarm rings, the volume is set to 2. This volume 2 will be stayed on the iPhone, i.e. when play music, the volume will be at 2, instead of 15.
    Waiting for software team's input.
    [30 Mar] This cannot be reproduced. The volume will gradually go up from level 1 to the level that you have set.

    6. Volume dialog) The volume dialog cannot be hidden while the playlist is playing.
    Have tested and cannot reproduce issue. Dialog can be closed just by tabbing on it. If you still have this issue, appreciate if you can upload us some screenshot for better understanding.

    7. Airplay icon) Airplay icon is in the DockStudio when the iOS device not docked.
    Since DS1200 does not support Airplay, the Airplay icon should not be available. Would like to understand that if there are any Airplay enabled devices around so that you can see the icon. Please advise. We will be appreciated if you can upload us some screenshot for study.

    Kind regards,
    Philips Moderation Team

    Added updates as per 30 March in green
    Last edited by Philips - QK; 03-30-2012 at 06:48 AM. Reason: Added updates as per 30 March
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