Napster Outage announcement

[Philips - Remko]

Dear Streamium users,

The Napster music service will change the way the music is streamed starting as of 23rd March 2012. This change unfortunately will require an update of your Streamium device software in order to continue enjoying the music from Napster. We are working on the software change and the software update will be available per the following schedule:

NP 2500/2900 : last week of May 2012
NP 3500, NP 3900 : June 2012
NP3300, NP 3700, MCi 8080 and MCi 900: July 2012

Exact dates will be announced on this forum as soon as possible.

We apologize for any inconvenience that may cause you. In the meantime, you can still enjoy the Napster service from your computer.

[pk2012]

Guys, this is really a shame.

I understand that it takes time to update the software, but nearly every other vendor has already finished the work!
I bought my NP3900 just to access my Napster library, and now I'm not able to use it for 3 months (this btw means that I can't use it for 12.5% to 25% of its whole lifetime, assuming a normal device lifetime of 12-24 months!). You can't be serious?!

Unfortunately, I bought it 4 weeks ago. Otherwise, I'd send it back and buy a device from a competitor.

[Muccie]

Same problem here as well! Deeply disappointed again with Philips: the iPhone/iPad app MyRemote 2.0 is buggy as hell, consumes incredibly amounts of memory. My Streamium set becomes worthless from 23-3-2012 the next 3 months because Philips is 'late' in releasing a new firmware for the changes Napster has announced long time ago. And now the 'Fidelio' app became cripled..... There is a Dutch saying: als je het niet kunt, moet je het niet doen: if you can't do the trick, don't: that is what Philips however forgot: it is that I love Ambilight, but after this I am again on the point to ditch EVERY Philips product from my home, including all bulbs.Philips: stop using your customers as testing-service, or pay them for that, but stop this madness !!!

[Pacman]

Hi Mod,

I had copied your post and started a "new thread" with your text into the Np3900 since I think was good idea to do so ( maybe even for all models) but its gone now.......why?

Bye

[F1895]

Guys,

when I encountered Napster problems and found the German translation of the outage announcement I though that this MUST be a joke. Then I found out that it is not. And "coincidentally" you start actively promoting Spotify. My Streamium device came with a Napster compatible logo + promotion code - and guess what? I actually prescribed to Napster thinking that a device labelled as Napster compatible actually is and will be... What a bold assumption. Frankly speaking I still cannot believe that you are serious in announcing firmware updates for JUNE. How dare you? And I would not be inclined to believe that you were surprised by Napster changing its encoding - that message has been around for months. The company that once invented the CD is not capable of following up on Napster developments? Dit is te gek voor woorden! Guess I will throw that P device where it belongs and look for some device that works, from a company that is not playing Spotify tricks on its customers.

F1895

[pk2012]

Any news? I'm getting tired of listening to the radio (which could be done using a 10 bucks kitchen radio, too)

[Philips - QK]

Any news? I'm getting tired of listening to the radio (which could be done using a 10 bucks kitchen radio, too)

Dear users,

We are still working on the firmware release. Should we have more information on the release date, we will update you.

With thanks & regards,
Philips Moderation Team

[Philips - QK]

Dear users,

Below please find the latest news on the firmware release timing:

NP 2500/2900 * Jul 2012
NP 3500 / NP 3900 * Aug 2012
MCi8080 / NP 3700 / MCi900 * Aug 2012
NP3300 * Aug 2012

With thanks & regards,
Philips Moderation Team

[jphenrick]

hi

can these dates not be improved upon i paid a high retail price for the premium mci900 and np3900 with this feature and 3 months later i still cannot access napster

thanks

JH

[Starshell]

Hi,

what's about the BDP5200? Is there any update planned too?

[Toengel]

Hi,

on BDPs there is the Napster app - doesn't it work anymore?

Toengel@Alex

[Starshell]

Hi,

on BDPs there is the Napster app - doesn't it work anymore?

Toengel@Alex

Since Napster had changed there streaming format the Napster app didn't work anymore. When I try to play a song the player skipped direct to the next song and to the next song and so on...

Bevor the change I had used the Napster app without any problem.

[nimbystripes]

Is there a way to update the Napster app which could become a possible fix for this issue?

[chris1]

Hello Moderators,
it is end of July now. Any news concering the firmware upgrade for the NP2900 (and possibly the other devices)?

Regards
Christian

[Philips - QK]

Dear users,

We would like to assure you that we are working on the Napster fix. Having encountered some technical issues during the software development, we are sorry to inform you that the timeline has to be revised as below:

*NP 2500/2900 Early Sep 2012
*NP 3500 / NP 3900 Release Sep 2012
*MCi8080 / NP 3700 / MCi900 Release Sep 2012
*NP3300 Sep 2012


Sorry for the inconvenience caused. Thank you.

Kind regards,
Philips Moderation Team