Napster Outage announcement

[jphenrick]

Good Morning

this is disappointing news its now 5 months since Napster changes and still no confirmed fix date

i paid a premium price for the streamium devices and these delays are really not acceptable

i own one other non philips device and that had an update within 2 weeks!

surely more resource can be put into fixing this issue which was on of the reasons i bought the system

finally there has been no firmware update of any kind since last year can an update with fixes etc be released in the meantime please?

thanks

JH

[bauschi007]

Hallo,

this is one of the worst jokes I've ever heard.

I thought I buy a premium product and get service, updates, and everything that goes with it. The opposite is the truth.
Contrary to your vision, you have not improved my quality of life with this product.

Now I have to believe you and eagerly await the "early September 2012"

best regards

[thomasw.78]

At this time ( a few days before) I could enter Napster at MCI8080 with Login and Password. I can also get to Channels and Playlists. But if you click on it only "Error" came. So I sent an email to Philips support. They even have no good news on it. They only told that Napster is available at November 2012 - is that a real date or even only a date to satisfy the customers??? I cannot believe it. Other sound systems work with napster since new beginning of Napster. Now it's months ago... I really cannot understan!

[jphenrick]

I have to agree on this now

this is totally unacceptable - no napster since March and no fixes since November last year for mci900/mci8080/np3900

when will the firmware be available September was promised!

will Philips be compensating users for this? i paid premium prices for this hardware which doesnt function due to poor firmware

Philips PLEASE respond!

JH

[lorimapa]

Unbelievable!! NOTHING SINCE MARCH!!!! So many People including me bought the product because of the Napster availability! And now? There is only dust on my streamium device. It will be old and outdated soon. Spend the money for nothing. Very very disappointing. Even more disappointing that there is no word from Philips about compensation. Sad.

[Crocetti]

Hello Support Team,

some days ago I got access to Napster again. What a feeling. But I could do no more than searching and looking for the results. My device didn't play anything, but said "Der Medienserver ist momentan nicht verfügbar ..." No Media Server available. I have internet connection, web radio is ok.

Please help

Crocetti

[Crocetti]

Hello Support Team,

some days ago I got access to Napster again. What a feeling. But I could do no more than searching and looking for the results. My device didn't play anything, but said "Der Medienserver ist momentan nicht verfügbar ..." No Media Server available. I have internet connection, web radio is ok.

Please help

Crocetti

[lucas1970]

Does it work again?? What is your device??

[Crocetti]

Does it work again?? What is your device??

No, it still doesn't work. The same message as before. I have the NP3500 and normal webradio works.

[lucas1970]

So Napster is not working then since you said it was back

[Crocetti]

I can search and see results, even cover pictures, but it won't play the songs.

[HermannS]

Napster by Rhapsody is runnnung on my NP2500/12!

I activated the 30days trial from Napster (by Rhapsody), that is a new link in the menu. It tells you that you will have to register for Napster/fidelio. Fidelio is the new Philips series of wireless audio devices.

****Please note: I didn't update my device, the software running is still VB16.20S!

Because new Napster is now playing with the ***old*** software, this is the proof that the Napster outage was not due to technical reasons, but that it is solely related to legal stuff!

In other words, we customers were taken hostage by Philips managers in an attempt to force a bigger deal for their respective business interests.
IMHO this is in fact totally intolerable, Philips way to act is just impertinent and insulting.

I am wondering how long Philips will survive in a market which is nowadays driven by customer relation,
no longer by technical advancement. If you buy a simple tablet for the same money as for a Philips device, than you have much more choice and can not be locked in by an arrogant management.

It is frustrating to watch this drama where an old traditional company is being ruined by their own guys.

P.S. Napster by Rhapsody compared to the old Napster has a bad coverage of small European labels,
even if new Napster will run again in Philips devices this will be not a good solutiion for me.

[kwinnie]

Hi Crocetti & HermannS ) have you already upgraded your player? I have just tried on my NP3700, everything is fine now.

[HermannS]

@kwinnie

there is no update available for my np2500/12.

[hugomac]

please update what you are doing about this?